All reviews of Shay Newman
Review about: MTD Parts
Operator Bail
I ordered a replacement operator bail online, item indicated in stock andI figured easy, peasy, just order and wait. 5 days go by order no processed, just sitting and chilling, I call to ask what's going on with my order and see if i can expedite shipping since it been sitting. Need the part to mow my lawn. Rep tells me that they are actually out of stock on the item and apologies it would ship when i can. I asked to have the order cancelled, My lawn's not gonna stop growing because MTD asked it to. The rep hung up on me. just ended the call without reason. ten mins later - my card is charged for the purchased. I called back but the customers service center was closed.
next am wake up to a shipping notification. MTD Shipped the cancelled order. WHY???
I called a third time to customer service - end up with the same employee that hung up on me the day before. refuses to help fix the situation. refusing to stop shipment, refusing a refund, refusing and return shipping tag. He actually asked me to pay return shipping on the cancelled item when i receive it. Asked for a manager or supervisor, and rep refused to transfer the call as well. gave me some B.S. response that there is no on site management. He offered to take my name and number and forward it to them and i'd get a call back in 48 hours. Unacceptable. - the order was cancelled. if this is true, another reason NOT to do business here.
terrible customer service beyond all belief. I would not recommend this company to anyone. After rude customer service and being hung up on, rather than waiting for the part, I chose to go buy new mower from a completely different company.
DO NOT BUY MTD