All reviews of T. Huel

  • Review about: Moosejaw

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Sale items

    I recently bought some stuff on sale from a website, but then they canceled my order out of nowhere a day and a half later. They told me the price was a mistake and I could reorder them at a much higher cost. When I contacted customer service about it, they gave me a response full of legal talk justifying the cancellation. Everyone makes mistakes, but I think it's important for a company to admit when they mess up and stick to their word with customers. Canceling orders because of pricing errors and then asking for more money to reorder doesn't seem right to me. Businesses should own up to their mistakes, fix the problems on their site, and make sure customers are happy in the future.