All reviews of T. Koepp
Review about: SCOTTeVEST
Favorite winter jacket, lost zip off hood, great customer service
Your customer service team was amazing when I lost the zip-off hood of my favorite winter jacket. I called in to buy a replacement, thinking I would have to pay for it, but Ethan went the extra mile and sent me a free replacement in just two days. And to top it off, the shipping was free! Thanks to your outstanding customer service, I am now ready for a tough New England winter. Wishing your team happy holidays, and a big shoutout to Ethan for his awesome help!