All reviews of T M
Review about: EGO
5 pairs of heels
I will never purchase from Ego again. I took a chance on them because found their heels cute, and i ordered five pairs. Unfortunately, they weren't very comfortable to walk in (not their fault, I just cant walk in heels). I reached out to EGO before the return window was up because I feared I wouldn't be able to return my shoes within the window as I was out of town visiting family. They let me know that the window was 28 days and they would not be able to extend it.
Luckily, when I got back I was on the last day of that window so I planned to mail it out. When I went to download the return label the sit said I was out of the window so I followed up with support. No response. Followed up again the next morning. No response. Completely unprofessional. I am going to have my bank investigate and dispute the charges if they do not respond.