EGO37 reviews
This score is based on 37 genuine reviews submitted via US-Reviews since 2019.
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I needed this blower and trimmer because my back won't take hauling gas cans anymore, so I went electric. Battery died right after the warranty ended and suddenly three tools were useless. I called customer service twice; first time they were basically useless, made me feel like it was my problem. I kept pushing, got escalated, and they offered a discounted replacement and shipped it quickly. Still think the cost is high and timing sucks, but the delivery and final support actually saved it for me.
Mid-mow realization
quiet, nimble, battery felt strong. That’s the spot I remember being actually satisfied. Then at month four it wouldn’t start; local dealer said a safety switch in the handle. They had it two weeks, came back same fault. Now I’m back-and-forth with manufacturer and YouTube shows others with same issue. Feels like cheap plastic parts and slow warranty support. Useful while it worked, but unreliable long term.
Not great at first, but usable now
I was skeptical at first but ended up reasonably satisfied. I first saw this trimmer at a Lowe's demo and a buddy urged me to try it. The head wouldn't take the manual string load, and customer service was frustrating — two calls, then a supervisor who basically said buy a new unit. I stuck with it, found that they released a couple of upgrades since my purchase, and a local dealer helped fit an updated head. Still annoyed at the warranty runaround, but it works now, so, mixed feelings.
Birthday-mishap
the items themselves were fine, decent for the price, so it’s not a total scam — just awful logistics and cold support. I’ve ordered from other places that warned me or handled fees better. Moral: good product, flaky delivery and service, beware.
Packing-it-back-up
I was already packing the outfit back into the box when I saw the first email saying they hadn't received the return. I had hesitated before buying — online sizing is hit or miss for me and I needed something quick for a move and a couple of meetings — so I took the chance. The set was too small and had a cheap material smell, I tried it on in the living room, folded it into the original packaging and posted it the same day with tracking. They replied weeks later claiming a "strong fragrance smell" and now, a month on, still no refund. My doubts about their returns handling were right, not soothed. Felt brushed off by customer service and annoyed. I’ll escalate, but for now I can’t recommend buying from them.
That 'oh good' moment
they sent a loaner in two days and shipped a replacement right away. The moment I knew I was satisfied was when I finished the whole front yard without stopping, no weird sputters, just steady power. I relaxed — it handled thick branches like a champ. Little latch could be better, but honestly, glad I bought it.
Warranty relief at last
I called and called, they were responsive and polite every time, and the turning point was when someone finally said “we’ll reissue this now” and emailed confirmation — in that moment I relaxed and felt genuinely satisfied. It’s not perfect — shipping got stuck because UPS pickup wasn’t scheduled — but the company’s follow-up and willingness to own the issue made me thankful. I’ll keep using the product and appreciate that they didn’t dodge responsibility.
Got the trick to make it behave
I remember the Saturday I finally stopped stressing over turns — I was halfway around the yard, edging by the flowerbeds, and the mower actually cooperated. I bought this deck-equipped EGO for quick weekly cuts on our small-ish lawn, but the rear drive sometimes wouldn't disengage and tight turns were a pain. After calling service and waiting months (they said it’s how it’s built), I started experimenting. If I cut the drive a foot or two before the turn it usually lets go, and if not, a quick lift of the front and a little wiggle to the right-left gets it free. Not elegant, but it made mowing predictable again and I could finish without two people or cursing. I’m honestly relieved — a bit annoyed at the design, sure — but now it’s part of my routine and the yard looks good. If you’re buying, know there’s a workaround that actually works most of the time.
Battery trouble, sort of resolved but not fixed
I’ve collected a handful of their tools and batteries since late 2022. One battery turned out to be dud and another started losing capacity sooner than expected. They did replace one battery after I pushed, so some good there, but the paperwork thing became a mess. I had submitted receipts (yes, more than once), and still they insisted a string trimmer’s warranty wasn’t valid because they “didn’t have” the receipt. I even sat through three long calls across a few days where people said they’d look into it and call back. Spoiler — they didn’t. That was the worst part: the radio silence after promises. In the end I gave up on the older battery and recycled both at the county facility; not ideal. So, are the products useful? Mostly yes, when they work. Is the support reliable? Not in my experience. Mildly disappointed, because the tools themselves do help my back, but the warranty handling left a sour taste.
Quiet power, with a few caveats
Overall, I’m pretty happy with most of the EGO stuff. At first I was skeptical because a neighbor had warned me it wasn’t as good as Greenworks, but I saw one running at his place and liked how quiet it was, so I bought a bunch — mower, chainsaw, polesaw, weed whacker, blower, even the fan (that one I regret). The mower is a dream for noise and it actually gets the job done. The chainsaws are surprisingly solid. The blower is powerful and light. The fan? Pretty pointless and eats batteries. The weed whacker head didn’t self-feed properly early on. During the pandemic they couldn’t just send a part, so they sent a whole new tool, and that replacement head gave trouble after a few months too. Annoying, but I learned to jiggle it and it usually works. The real headache was the batteries. A few of them acted up just under warranty — wouldn’t charge or would show full then go red under load. Lucky for me the warranty kicked in so I didn’t completely lose out, but it was a hassle. Still, when everything is working it’s great gear. I use it almost every weekend now. Would I buy again? Yes. But I’d be careful about batteries and skip the fan.
Porch moment
showed up on the slot they promised, driver was friendly, unpacked it a bit and left me to it. That part relieved me more than you’d expect.
The trouble started with the app and support. I couldn’t even log in at first — kept getting an error, then found out there’s a new app and the old one didn’t redirect me. When I finally got in there were no tools listed on my account, which felt wild because I had registered a bunch before. I called customer service and it was... a mixed bag. The overseas rep was polite but asked for serial numbers for mower, charger, and batteries — or a receipt — and said they couldn’t do much without them. I get protocols, but felt stuck because a lot of my stuff was shown as missing in their system.
Despite that, once I pushed a bit and sent photos of receipts, things got sorted out: not instantly, but enough that I wasn’t left hanging. So I’m relieved and honestly happy it worked out in the end. Would I buy again? Maybe, but I’ll keep receipts in three places. Delivery and getting it in my hands saved me a lot of back pain, and the support, while clunky, did eventually help. Small wins.Small tear, big hassle
I saved this dress for a special night. I had doubts before I bought it. I’d seen mixed reviews and the photos looked good but not perfect. I worried about quality and fit. I needed something that wouldn’t fall apart since I have a bad back and can’t deal with last-minute shopping. So I ordered anyway. I thought okay, worst case I return it. Turned out the item arrived and the problem wasn’t subtle. The dress was unworn, tags still on, but the lining had a pull right under the main layer. You can see it from the outside through the fabric. The lace overlay looks fine, which makes it clear this was a production fault, not wear and tear. I didn’t notice until I tried it on the day I wanted to use it. That sucked.
I emailed customer service and said this is faulty and I was within the six-month statutory window to request a repair or replacement. I even checked with consumer protection and was told the same thing. Their response was slow and defensive. They kept pointing to a three-month warranty that I couldn’t find on their site. They acted as if statutory rights didn’t apply. It became clear they were hoping I’d give up. So I kept writing. I wrote multiple emails. Each one took time. They gave vague answers and offered to ignore the clear defect. That part stressed me out more than the dress itself.
The ordering itself was fine. The package arrived when expected and the item matched the listing in style. But that doesn’t matter if the quality control is hit or miss. Paying over $40 for something you can’t wear is not great. I appreciate that small sellers on other platforms often respond better and accept returns without the runaround. I’m not thrilled, but I am relieved I documented everything and pushed the case. If you need something reliable for an event, maybe avoid this seller unless you don’t mind fighting for your rights. I wouldn’t recommend relying on them for important purchases.Returning items
My experience returning items to this store was a total letdown. The whole process seemed really sketchy and unfair - I ended up getting charged double for returns. It definitely didn't sit right with me, so I won't be coming back here to shop.
platform slippers
Do not order if you live in the US. The shoes were $40 and they want $30 to return. The shoes didn't fit so I needed to return. No I'm stuck with shoes because I refuse to pay $30 to return.
My unfortunate experience
Hey everyone, I'm really upset with this company. They're not being transparent and their customer service is terrible. When I wanted to return my order, they only accepted credit card payments, and I don't have a credit card. I had to get someone else to do it for me. Even though I returned the item on time, I kept getting reminders and late fees. I contacted the company after the first reminder, and they said they had received the return and were processing it. But I still got more reminders. Finally, I got a "final reminder" and couldn't get any help resolving or canceling it. So I paid the fees just to avoid more trouble. I'm done with them. I'm closing my account and won't recommend them to anyone!
Overpriced stuff
I splurged on this really fancy thing and when I tried to send it back, they made me pay to ship it back! And to top it off, they took the shipping fees out of my refund, can you believe that?! The customer service was seriously awful and totally unhelpful. I'm definitely not shopping here ever again!
Refund issue resolved
I had a little problem getting a refund for something I bought not too long ago. But when I asked for help, the customer service folks got back to me right away and fixed it up so I got the right amount refunded. I really appreciate how fast they took care of everything and how they listened to what I was worried about.
5 pairs of heels
I will never purchase from Ego again. I took a chance on them because found their heels cute, and i ordered five pairs. Unfortunately, they weren't very comfortable to walk in (not their fault, I just cant walk in heels). I reached out to EGO before the return window was up because I feared I wouldn't be able to return my shoes within the window as I was out of town visiting family. They let me know that the window was 28 days and they would not be able to extend it.
Luckily, when I got back I was on the last day of that window so I planned to mail it out. When I went to download the return label the sit said I was out of the window so I followed up with support. No response. Followed up again the next morning. No response. Completely unprofessional. I am going to have my bank investigate and dispute the charges if they do not respond.marble square toe/ clara strappy lace
i ordered from them on 9/9/21 & my package arrived on 9/23. one of the most frustrating things was that you can’t track your shoes from the website. it kept saying there was an error. i almost questioned if it was a legit website. the set up is very nice & you would think it wouldn’t have that many issues. their shoes are super cute but i don’t think i would order from them again, jus bc there are no real time updates unless you actually track your package w/ fedex. the shoes fit me tho & are true to size, i got a size 9 in both pairs since 8.5 wasn’t an option and they fit good! i was upset they have NO way to contact besides email— they should have a business number.
HEELS
This is far the worst experience my package didn't move for a full day after being shipped..... Don't even pay for express shipment not even worth it if its gonna be late. I rather shop at other heel brands within USA.
About EGO
As someone avidly searching online for the best footwear companies, you might feel delighted to find that various such companies offer such services online; therefore, walk the walk, talk the talk, and make the streets your catwalk! However, upon starting your online search, you might find that many companies offer similar services online; however, finding one that would suit your needs might feel challenging as not all of them deliver on high expectations. Luckily, EGO is an online retailer of fashion-forward shoes with a distribution center in the UK. Offering a wide variety of different shoes, including heels, mules, and flats. However, many clients might be interested in knowing whether is EGO legit, and this type of question can be answered by reading customer reviews. Nonetheless, the reason behind online customer reviews, such as on sites that include EGO reviews, is that they can help guide you and others in finding the best resources to follow. Fortunately, EGO makes sure you stay fierce and sassy! So stick around to read about the amazing footwear EGO has to offer.
About EGO
EGO is your go-to online retailer for the latest footwear, with a constantly updated collection to please the fashion-forward crowd. In addition, the company is proud to be fashion-forward, which is why EGO specializes in women's footwear at an affordable price range, and ships to countries worldwide from its headquarters in Europe, United Kingdom. However, not only does the company that is a footwear specialist constantly update hundreds of new styles weekly, but it also prides itself on producing shoes for every style, color, and material its loyal clients desire.
Products and Services of EGO
With EGO, the company ensures that all fashion needs are met, for example, various garments under its clothing section, including a seamless range and lingerie. In addition, the fashion-forward company also supplies the best quality dresses, and when looking at its variety of bags on display, these include items such as clutch bags. Furthermore, accessories such as jewelry and hats. Next, all aspects of shoes are covered, for example, boots and various other shoes; it is clear that when asking the question of do EGO run big in the fashion industry, the answer to this would be a resounding yes. Additionally, many customers would be interested in whether EGO runs small, which would always produce a positive outcome as the company supplies various sizes of shoes to cater to multiple ladies and their needs.
Should EGO Size Up or Down?
With EGO, they are committed to putting the sass back into fashion, and this is clear to see when looking at their various kinds of clothing and featured products of shoes. Therefore, with the company’s ambition to bring back the beauty in all women, they aspire to bring forth various sizes when it comes to their shoes which range as follows: UK 3- 8, different US sizes, Euro 36-41, and many sizes for Australian needs. Subsequently, when looking at the company’s products showcased under heels, flats, and slippers, there are items such as loafers.
Additional Services of EGO
EGO ships worldwide and accepts all major debit/credit cards. In addition, it is also possible to pay through Paypal. If you do not happen to have Paypal, don't fret! You can always make a Paypal account, it's simple, and it's fast. In addition, there are also the payment services of Klarna and Afterpay available to utilize. However, please be aware that you can pay in the following currencies: British Pounds, Euros, US Dollars, Australian Dollars, or Canadian Dollars. Therefore, note that all payments and transactions are processed in the money you paid. For more detailed delivery information, please go to EGOshoes.com/faqs and click on the "delivery" tab to learn more about their shipping options and shipping costs to your country. Additionally, it is good to know that you have 28 days to return your order and ship it back from the day you received it. Please note items if EGO believes that things have been worn or damaged; therefore, items cannot be returned and sent back. On the other hand, this also includes items to be produced outside the 28 days. Subsequently, when it comes to a faulty item or wrong item, please contact them within seven days, and to make the process simpler, please attach a picture of the missing or damaged item. If not contacted beforehand, they may ship your order back because they might be unaware of the condition of the returned item. For more info on returns and policies, see their FAQs page.
Complaints, Compliments, and Tips for EGO
Have you had the opportunity to order footwear from the online store EGO? And our reviews of is EGO legit reddit? However, it is urged to read honest and trustworthy reviews here on US-Reviews. Furthermore, how would you describe your shopping experience? Share your knowledge about this by leaving feedback for the company so they can understand the comments left, for example, on EGO reviews 2022. In addition, how did you feel about the quality of the footwear you received? In addition, does EGO run small in the industry of quality footwear? If you are unsatisfied with one of their services, items, or experience, please contact EGO customer care at Help@EGO.co.uk and allow 48hrs for the Customer Care team to respond. Furthermore, write a customer review, and make sure to drop us a line below by writing a short review and let us know what you think of EGO. In turn, when you leave good and bad reviews, you can assist the company in understanding which aspects of its business it can improve.
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Last update: October 2025
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Review with most votes
There site is easy to navigate and place an order BUT I still haven’t received my orders after three weeks. Never ordering here again. Biggest mistake ever. Read onBy: Aliyah Payne