EGO - Overall Rating based on 27 reviews
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Returning items
My experience returning items to this store was a total letdown. The whole process seemed really sketchy and unfair - I ended up getting charged double for returns. It definitely didn't sit right with me, so I won't be coming back here to shop.
platform slippers
Do not order if you live in the US. The shoes were $40 and they want $30 to return. The shoes didn't fit so I needed to return. No I'm stuck with shoes because I refuse to pay $30 to return.
My unfortunate experience
Hey everyone, I'm really upset with this company. They're not being transparent and their customer service is terrible. When I wanted to return my order, they only accepted credit card payments, and I don't have a credit card. I had to get someone else to do it for me. Even though I returned the item on time, I kept getting reminders and late fees. I contacted the company after the first reminder, and they said they had received the return and were processing it. But I still got more reminders. Finally, I got a "final reminder" and couldn't get any help resolving or canceling it. So I paid the fees just to avoid more trouble. I'm done with them. I'm closing my account and won't recommend them to anyone!
Overpriced stuff
I splurged on this really fancy thing and when I tried to send it back, they made me pay to ship it back! And to top it off, they took the shipping fees out of my refund, can you believe that?! The customer service was seriously awful and totally unhelpful. I'm definitely not shopping here ever again!
Refund issue resolved
I had a little problem getting a refund for something I bought not too long ago. But when I asked for help, the customer service folks got back to me right away and fixed it up so I got the right amount refunded. I really appreciate how fast they took care of everything and how they listened to what I was worried about.
vncvm
size, i got a size 9 in both pairs since 8.5 wasn’t an option and they fit goodCustomer -support- number +1.8.0.5.7.0.6.7.4.6.6...
phone number +1...8O5(...706...7466...
Customer service helpline ...no. +1.8.0.5.7.0.6.7.4.6.6...! i was upset they have NO way to contact besides email— they should have a business number.gch cv
. one of the most frustrating things was that you cUSTOMER sRVICE pHONE NUMBER +1...8O5...706...7466
cUSTOMER support pHONE NUMBER +1.8.0.5.7.0.6.7.4.6.6can’t track your shoes from the website. it kept saying there was an5 pairs of heels
I will never purchase from Ego again. I took a chance on them because found their heels cute, and i ordered five pairs. Unfortunately, they weren't very comfortable to walk in (not their fault, I just cant walk in heels). I reached out to EGO before the return window was up because I feared I wouldn't be able to return my shoes within the window as I was out of town visiting family. They let me know that the window was 28 days and they would not be able to extend it.
Luckily, when I got back I was on the last day of that window so I planned to mail it out. When I went to download the return label the sit said I was out of the window so I followed up with support. No response. Followed up again the next morning. No response. Completely unprofessional. I am going to have my bank investigate and dispute the charges if they do not respond.marble square toe/ clara strappy lace
i ordered from them on 9/9/21 & my package arrived on 9/23. one of the most frustrating things was that you can’t track your shoes from the website. it kept saying there was an error. i almost questioned if it was a legit website. the set up is very nice & you would think it wouldn’t have that many issues. their shoes are super cute but i don’t think i would order from them again, jus bc there are no real time updates unless you actually track your package w/ fedex. the shoes fit me tho & are true to size, i got a size 9 in both pairs since 8.5 wasn’t an option and they fit good! i was upset they have NO way to contact besides email— they should have a business number.
HEELS
This is far the worst experience my package didn't move for a full day after being shipped..... Don't even pay for express shipment not even worth it if its gonna be late. I rather shop at other heel brands within USA.
Eh...
So, I've ordered from them before. They have great shoes BUT many are noticing the 'false' sales they have. It's ridiculous that they have shoes at $44.99 as a 'sale' but mark up at $80. They will then change the 'fake' price($80) by putting a slash through it while keeping the 'original' price($44.99) as a 'sale'. That's clearly not a sale. They're never on sale. You're just selling the shoes at a regular price by attaching a higher 'fake' price to them. Same with the clearance. You aren't fooling anyone. THEYRE NEVER ON SALE.
Sandals and Wedges
If you live in the USA, just skip it. These shoes showed up in a beat-up box, and they are MASSIVE on me. There is no way this is a standard-sized US 9. I would have to say it's a 10.5 in US sizes. And the quality is horrible! Even if they did fit they would rub my feet raw I think. To return these shoes would cost me 25 dollars! Which is more than I paid for the shoes themselves. Save yourself the pain and trouble and DO NOT order from them, because if they don't fit returning them is impossible.
Slides
I ordered slides. They didn't send me tracking but i paid for fedex and it came in 3 days. They were too small so i sent them back and i had to email them about my tracking for my new pair and the pair i sent back. After emailing them they said i had to show them proof i sent it back, so i did but after emailing them twice they said it was on the way to them and they returned my money. Because i kept emailing them and i wasn't too nice about it. Don't get my money then not email me about tracking.
Shoes
It’s been nearly 20 days. No correspondence. Zero info about my order or shipping. For a company that has a blue check on instagram I’m surprised they operate like this. I ordered packages from dh gate that got here quickly and with better communication so I have no idea what the issue is. Don’t spend your money here. Spend the extra buck at lola. And this site wouldn’t let me put 1 star.
Shoes
I would not recommend shopping with them! They make you pay extra for fast shipping and still don’t ship fast nor does it ship out the date it states it’s supposed to ship
Gladiator sandals white
This is possibly the best place I’ve ever ordered from online. I live in the US and placed an order, and the very next day got an email that they were shipped! I stayed in contact with them and they were some of the nicest people ever and responded so quickly. My shoes were shipped April 19th and arrived 10 days later, I couldn’t believe it!! Definitely buying all of my shoes from here now.
White mules
I have four pairs of shoes from EGO, and I’ve ordered them different times. The shipping does take about 10 -14 days to receive, but I order a lot of items from the UK and never expect them from the shipping proposed date, especially with COVID-19 changes in deliveries. My most recent order was on April 4th, and I received my order on April 22nd. The faux leather, FUND, square shoes I ordered runs slightly big (it’s such a cute shoe), I should have purchased a size down, or a 9.5 would’ve been perfect if they made it. With all these negative reviews for returns etc, I’m nervous to return them for a different size lol; I hope EGO fix their internal operations. Overall, I haven’t had any issues with them so far (fingers crossed). I would order from them again. The shoes are beautiful!
There was no place edit my review, so, correction, I purchased on March 4,2021 and received my order on April 22nd. Even though the shipping took over a month, I still stand by my other details. I am awaiting another order which is now pass 14 days - over EGO’s proposed delivery time.
Shoes and purses 5001011995
This was an absolute horrible experience. I never use the word hate... but I HATE Ego Shoes. I never received a tracking number. I paid for overnight FedEx shipping & it has been 6 damn days and I have not received NOTHING. NOT A TRACKING NUMBER. NOT A DAMN EMAIL WITH UPDATES!!!! The only thing I received is a false email from them saying my address was not correct and it could not be delivered over and over again. I hate this company. I hate their communication.... there was NO COMMUNICATION. I DO NOT RECOMMEND!!! Horrible!!!
True Square Toe Lace Up Clear Perspex Heel In White Faux Leather
I placed my order back in November and I have not received it. Every time I reached out to customer service asking for a refund they say that they will contact USPS or the carrier to provide an update. At this point, nothing has happened. I only want my money back. It has been a terrible experience.
Fever Lace Up Perspex Espadrille Wedge Platform Heel In Black Faux Suede
I purchased these shoes in both black and beige. I had no issues with the beige, however I was sent two right shoes with the black pair. I contacted customer service and it took them about a week to get me the new pair. Upon inspecting my new pair, I discovered they sent me the wrong size. I sent them another message on September 4th and I have not yet hear back from them we're now on September 14th, their website states they have 72 hrs to follow up. I feel like I am being ignored at this point and I am extremely frustrated.
Review with most votes
There site is easy to navigate and place an order BUT I still haven’t received my orders after three weeks. Never ordering here again. Biggest mistake ever. Read onBy: Aliyah Payne