EGO44 reviews
This score is based on 44 genuine reviews submitted via US-Reviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Wrong box, support was quick
Delivery on time, support helped
Tiny pink win
Really glad — ordering was easy, I use it for gym
Almost didn't trust it
Half-skeptical about next-day delivery, needed it for a meeting—arrived, relieved.
Missing but handled
Thought item was lost, support fixed it—product works fine, comfy.
Almost skipped them
On vacation was skeptical, tried them; by sunset I was happy.
Took a chance
Already hesitating, I’d seen it on a colleague’s feed; delivery was next‑day, doubts gone.
Jessica came through
Saw the drop-off at my local store, tipped Jessica after she found my parcel — felt relieved, bit slow but solid service.
Half-packed slides
Packing, I'd already tossed one pair of slides in the bag — great fit, wore them every morning — while the second never showed despite paying for next‑day. Emails went quiet, felt brushed off, but weirdly they included a tiny thank you note when it arrived.
Second-guessing paid for fast delivery
Had doubts about paying extra for next-day, since I've had bad luck with fast delivery elsewhere. Paid anyway. It didn't show up next day. App kicked me out when I tried to track. Only a sparse email arrived with no order number. Still waiting.
Right when I panicked
Halfway through panicking because my phone stopped showing tracking, I messaged Ego on Instagram — not expecting much. Selena replied in under five minutes, walked me through where my coord was and calmed me down. Needed this set for a last-minute party; honestly, saved me, and their help was quick.
Quick fix, delivery hiccup
Right before a move I noticed one item I needed for my aching back never showed up — order said confirmed but it was actually out of stock. I messaged them on Instagram; Jessel replied fast and refunded me within minutes. Delivery info lagged, annoying, but the service fixed it cleanly.
Didn't expect this, honestly
Was pacing around the living room, half sure I’d wasted money on a random site. The playsuit tore first wear, but when a replacement arrived quickly and fitted like a dream I actually smiled — that’s when I knew. Clothes are lovely, Aimee and Andrea were super attentive. Really grateful, will order again.
Refund headache
I wouldn't order from them again — that's the short version. I ordered an item that never arrived; I contacted EGO and on August 12 they said it was out of stock and I'd get a refund in 3-10 days. I started using their site that week thinking it would be easy; my first impression was fine, then this. It's now September 5 and the refund still hasn't shown up. Pretty disappointed, honestly.
Half-refund moment
refund should've been $61.57, I only got $34. So yeah, fixed-ish. I've had worse from other shops, but this felt sloppy and confusing. Customer contact was decent, and a follow-up would help; just wish the math matched.
Kitchen-table returns saga
I was at my kitchen table staring at the return label thinking, "this will be quick" — nope. Sent a whole order back and next thing I know they say not everything arrived. I emailed the postage receipt (it even shows parcel weight), and they told me they'd refund. Nothing showed up. After a bunch of chasing they admitted a mistake and issued a partial refund. Still swapping slow, unhelpful emails with their support team — feels like talking to a very polite brick wall. If you're ordering, save every receipt and be ready to nag, or maybe skip them.
Birthday-mishap
the items themselves were fine, decent for the price, so it’s not a total scam — just awful logistics and cold support. I’ve ordered from other places that warned me or handled fees better. Moral: good product, flaky delivery and service, beware.
Packing-it-back-up
I was already packing the outfit back into the box when I saw the first email saying they hadn't received the return. I had hesitated before buying — online sizing is hit or miss for me and I needed something quick for a move and a couple of meetings — so I took the chance. The set was too small and had a cheap material smell, I tried it on in the living room, folded it into the original packaging and posted it the same day with tracking. They replied weeks later claiming a "strong fragrance smell" and now, a month on, still no refund. My doubts about their returns handling were right, not soothed. Felt brushed off by customer service and annoyed. I’ll escalate, but for now I can’t recommend buying from them.
Warranty relief at last
I called and called, they were responsive and polite every time, and the turning point was when someone finally said “we’ll reissue this now” and emailed confirmation — in that moment I relaxed and felt genuinely satisfied. It’s not perfect — shipping got stuck because UPS pickup wasn’t scheduled — but the company’s follow-up and willingness to own the issue made me thankful. I’ll keep using the product and appreciate that they didn’t dodge responsibility.
Small tear, big hassle
I saved this dress for a special night. I had doubts before I bought it. I’d seen mixed reviews and the photos looked good but not perfect. I worried about quality and fit. I needed something that wouldn’t fall apart since I have a bad back and can’t deal with last-minute shopping. So I ordered anyway. I thought okay, worst case I return it. Turned out the item arrived and the problem wasn’t subtle. The dress was unworn, tags still on, but the lining had a pull right under the main layer. You can see it from the outside through the fabric. The lace overlay looks fine, which makes it clear this was a production fault, not wear and tear. I didn’t notice until I tried it on the day I wanted to use it. That sucked.
I emailed customer service and said this is faulty and I was within the six-month statutory window to request a repair or replacement. I even checked with consumer protection and was told the same thing. Their response was slow and defensive. They kept pointing to a three-month warranty that I couldn’t find on their site. They acted as if statutory rights didn’t apply. It became clear they were hoping I’d give up. So I kept writing. I wrote multiple emails. Each one took time. They gave vague answers and offered to ignore the clear defect. That part stressed me out more than the dress itself.
The ordering itself was fine. The package arrived when expected and the item matched the listing in style. But that doesn’t matter if the quality control is hit or miss. Paying over $40 for something you can’t wear is not great. I appreciate that small sellers on other platforms often respond better and accept returns without the runaround. I’m not thrilled, but I am relieved I documented everything and pushed the case. If you need something reliable for an event, maybe avoid this seller unless you don’t mind fighting for your rights. I wouldn’t recommend relying on them for important purchases.Returning items
My experience returning items to this store was a total letdown. The whole process seemed really sketchy and unfair - I ended up getting charged double for returns. It definitely didn't sit right with me, so I won't be coming back here to shop.
About EGO
As someone avidly searching online for the best footwear companies, you might feel delighted to find that various such companies offer such services online; therefore, walk the walk, talk the talk, and make the streets your catwalk! However, upon starting your online search, you might find that many companies offer similar services online; however, finding one that would suit your needs might feel challenging as not all of them deliver on high expectations. Luckily, EGO is an online retailer of fashion-forward shoes with a distribution center in the UK. Offering a wide variety of different shoes, including heels, mules, and flats. However, many clients might be interested in knowing whether is EGO legit, and this type of question can be answered by reading customer reviews. Nonetheless, the reason behind online customer reviews, such as on sites that include EGO reviews, is that they can help guide you and others in finding the best resources to follow. Fortunately, EGO makes sure you stay fierce and sassy! So stick around to read about the amazing footwear EGO has to offer.
About EGO
EGO is your go-to online retailer for the latest footwear, with a constantly updated collection to please the fashion-forward crowd. In addition, the company is proud to be fashion-forward, which is why EGO specializes in women's footwear at an affordable price range, and ships to countries worldwide from its headquarters in Europe, United Kingdom. However, not only does the company that is a footwear specialist constantly update hundreds of new styles weekly, but it also prides itself on producing shoes for every style, color, and material its loyal clients desire.
Products and Services of EGO
With EGO, the company ensures that all fashion needs are met, for example, various garments under its clothing section, including a seamless range and lingerie. In addition, the fashion-forward company also supplies the best quality dresses, and when looking at its variety of bags on display, these include items such as clutch bags. Furthermore, accessories such as jewelry and hats. Next, all aspects of shoes are covered, for example, boots and various other shoes; it is clear that when asking the question of do EGO run big in the fashion industry, the answer to this would be a resounding yes. Additionally, many customers would be interested in whether EGO runs small, which would always produce a positive outcome as the company supplies various sizes of shoes to cater to multiple ladies and their needs.
Should EGO Size Up or Down?
With EGO, they are committed to putting the sass back into fashion, and this is clear to see when looking at their various kinds of clothing and featured products of shoes. Therefore, with the company’s ambition to bring back the beauty in all women, they aspire to bring forth various sizes when it comes to their shoes which range as follows: UK 3- 8, different US sizes, Euro 36-41, and many sizes for Australian needs. Subsequently, when looking at the company’s products showcased under heels, flats, and slippers, there are items such as loafers.
Additional Services of EGO
EGO ships worldwide and accepts all major debit/credit cards. In addition, it is also possible to pay through Paypal. If you do not happen to have Paypal, don't fret! You can always make a Paypal account, it's simple, and it's fast. In addition, there are also the payment services of Klarna and Afterpay available to utilize. However, please be aware that you can pay in the following currencies: British Pounds, Euros, US Dollars, Australian Dollars, or Canadian Dollars. Therefore, note that all payments and transactions are processed in the money you paid. For more detailed delivery information, please go to EGOshoes.com/faqs and click on the "delivery" tab to learn more about their shipping options and shipping costs to your country. Additionally, it is good to know that you have 28 days to return your order and ship it back from the day you received it. Please note items if EGO believes that things have been worn or damaged; therefore, items cannot be returned and sent back. On the other hand, this also includes items to be produced outside the 28 days. Subsequently, when it comes to a faulty item or wrong item, please contact them within seven days, and to make the process simpler, please attach a picture of the missing or damaged item. If not contacted beforehand, they may ship your order back because they might be unaware of the condition of the returned item. For more info on returns and policies, see their FAQs page.
Complaints, Compliments, and Tips for EGO
Have you had the opportunity to order footwear from the online store EGO? And our reviews of is EGO legit reddit? However, it is urged to read honest and trustworthy reviews here on US-Reviews. Furthermore, how would you describe your shopping experience? Share your knowledge about this by leaving feedback for the company so they can understand the comments left, for example, on EGO reviews 2022. In addition, how did you feel about the quality of the footwear you received? In addition, does EGO run small in the industry of quality footwear? If you are unsatisfied with one of their services, items, or experience, please contact EGO customer care at Help@EGO.co.uk and allow 48hrs for the Customer Care team to respond. Furthermore, write a customer review, and make sure to drop us a line below by writing a short review and let us know what you think of EGO. In turn, when you leave good and bad reviews, you can assist the company in understanding which aspects of its business it can improve.
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Last update: December 2025
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Review with most votes
There site is easy to navigate and place an order BUT I still haven’t received my orders after three weeks. Never ordering here again. Biggest mistake ever. Read onBy: Aliyah Payne