All reviews of Texas resident
Review about: BulbHead
Flexi hose from amazon
i purchased a flexi hose from Amazon. It leaked after the warranty from Amazon was past. I contacted the warranty department and found out that Bulbhead warrantied this hose. They were quick to fix the problem. The big problem is that they replace the flexi hose (4 layers) with the silver bullet pocket hose (3 layers) The flexi hose has good heavy brass connectors and the pocket hose has flimsy aluminum fittings which we all know will fuse to the faucet bid if not removed at least 3 times a year. I paid 79.00 for the flexi hose 75 ft and they replaced with the silver bullet pocket hose 100 ft. The cost to replace this hose is 49.00
The customer service guy offered no help what so ever as he was in SE Aisia. This is a lesson for all, DO NOT BUY CHEAP CRAP FROM CHINA! The customer service guy kept telling me this was not an inferior replacement and that the aluminum connectors were better than the brass. He told me that they do not state that the product will be replaced with the same product but rather with what is chosen to replace it.
Shame on me for buying as I have learned my lesson.