All reviews of Theresa Albert
Review about: MTD Parts
shoulder spacer for walking mower
Purchased a shoulder spacer for my walking mower. Ordered early on 9/2 hoping it would be shipped prior to the Labor Day holiday. No notations on their website stating they were closed Friday through Monday for the holiday. The item was in stock & stated they would Email a shipping confirmation.
Waited until 9/6 to "chat" since no Email confirmation received. They apologized stating that the order was packed and ready to picked up by UPS that day (this was later afternoon).
With no Email confirmation of shipment, I chatted again on 9/9. After a 30 minute chat, I was informed that they would be certain to get the item shipped out today. I asked them to expedite the shipping process at their cost since I've waited already but they stated they could not change the shipment option.
Within 30 minutes of my second chat, I received my confirmation Email that the item will ship today, 9/9.
I have been unable to cut my lawn without this part (mower works but with Zoysia grass it's impossible to cut through without the proper use of the mower).
Such aggravation from MTDparts. They apologized on the first chat for the delay but did nothing to get the item shipped which means the apology was meaningless.
Way too much time wasted. Would not recommend them & will not order from them in the future.