All reviews of Timothy M
Review about: Turboant
2 - X7 Pro Folding Electric Scooter
After doing my research of scooters built for larger adults, I found Turboant with help from www.electricscooterinsider.com. I was so excited by the reviews from electricscooterinsider.com. I am 6'-5" and 265lbs and here is a scooter built to carry up to 275lbs, wow. Everything about Turboant and how they built their scooters was smart, efficient, sleek, and looked very cool. I bought a pair of the X7 Pro Electric Scooters, one for me and one for normal human sized girlfriend.
Out of the box it was awesome, I put it together easily and standing on it the scooter felt sturdy and strong and built to carry 275lbs. My 110lb girlfriend was ecstatic, she was zipping and zooming around like an electric scooter riding phenom. Then it was my turn.
Whitin 2 minutes my battery overheating warning was going off and I could barely make out my girlfriend’s silhouette as she rode away into a galaxy far, far away.
This is where I am supposed to write that Turboant immediately sent out a replacement battery or set up a return and refund because I was in the 30 days return window. Unfortunately, that is not what happened.
I contacted customer service and the gentleman I spoke to told me that, “Of course the battery should not be overheating after 2 minutes and that he was sending an email to his management team” and, I should send an email to the support department. So, I put an email together and sent it in. I started of with the battery overheating and apparently that’s all I should have said, battery is overheating, it’s defective, end of story. But I was dumb enough to go into detail about the scooters performance before it overheated. I couldn’t get above 7 miles an hour on a flat, paved, dry road, and my girlfriend hit 20 mph. Going up a slight incline my girlfriend got hers up to 13mph and I got to carry mine up the incline because it stopped dead and I’m pretty sure I heard the scooter whimper before it stopped. This scooter may technically be able to “hold” 275lbs but it sure as heck can’t “move” 275lbs.
The Management team responded to my email with the threat that a return would cost me a 25% restocking fee and they included a photocopy of the fine print page that weather conditions, outside temperature, road conditions, tire conditions and every other possible scenario would affect the performance of the scooter.
Yup, I get that, I understand all that but what about the battery overheating after 2 minutes of riding under “ALL” of the conditions they listed. Nothing, zip, nada. No response to my emails, no call backs, nothing.
I am sorry to say I do not trust Turboant. I do not trust Turboant to stand behind their product. I do not trust Turboants advertisements. I do not trust Turboant to honor their one-year warranty against defects. I do not trust the Turboant customer service reps. I do not trust the Turboant “managers”. I believe Turboant is ignoring me, hoping I’ll go away or the 30 day return window will close.
I am going to post this review everywhere I can. To every web page, retailer, and reviewer. Anywhere I see Turboants advertisements, I am going to do whatever I can to warn people about this untrust worthy company and their products. They have $1,000.00 of my money and I have one defective scooter and one scooter that’s great as long as the rider is only 110lbs.