All reviews of Tyler Kilback
Review about: BulbHead
Monkey magnets order
I recently ordered some monkey magnets from this company and ran into a problem with the billing. I got an email confirming the first charge, but then I saw a different amount on my credit card statement, plus another charge the next day. When I contacted customer service to ask about these surprise charges, they told me that they tack on an extra buck when they ship the order, on top of the $7.99 I already paid for shipping when I placed the order. The mix-up with the charges and the lack of transparency in the billing process made me frustrated and kind of betrayed. As a customer, I just want things to be straightforward and honest when it comes to prices and ordering stuff, and this whole thing really changed my opinion of the company.