All reviews of Tyrell Kutch
Review about: Engbers
Flawed jacket purchase
I bought a jacket at your store not long ago, but I was bummed when the buttons got loose and the pocket seams started coming undone after only wearing it a few times. I reached out to customer service to complain, but all they said was I couldn't get a replacement and should take it to a tailor for fixing and then send in the receipt for a refund. I don't think that's fair at all - I shouldn't have to do so much work to fix a product that's faulty. Plus, I live in a rural area, so finding a tailor nearby isn't easy for me.