All reviews of V. Hansen
Review about: Mondly
Annual plan subscription
I signed up for Mondly's yearly plan about a year back, but I quickly realized that I wasn't happy with the app's features. So, I decided to turn off the automatic renewal. However, to my surprise, I got charged again after a year. It turns out the automatic renewal had been switched back on without asking me. I tried contacting customer service to get a refund, but all they offered was a discount on a lifetime plan. Since I wasn't planning on using the app anymore, the offer didn't really interest me. The whole situation made me feel disappointed and made me lose trust in the brand because of the lack of transparency and unwillingness to find a proper solution.