All reviews of Vance Crooks
Review about: Avianca
Flight booking struggle
I had the worst time trying to book a flight with this airline recently. The customer service reps were so unhelpful, clueless, and just terrible at talking to people. And don't even get me started on their website - it's so old and hard to use. When I tried to check-in online for my flight back to the US, they actually asked me, a US citizen, for a visa! It was so unnecessary and annoying. When I asked for help, they couldn't fix it, so I had to check-in at the airport where all the good seats were already taken. It was a mess and really put me off.