All reviews of Verlie Cremin
Review about: Frank and Oak
Christmas gifts and pants with strange fit
I was pretty bummed about my recent experience with this company. Back in late October, I bought some Christmas presents from them, including a pair of pants for my daughter. Turns out, they didn't fit right at all and were super uncomfortable. So, come early January, I decided to reach out to customer service about returning the pants for store credit. But, man, it took them a whole 7 days to get back to me, and when they did, they just flat out denied my request. Seriously, the lack of decent and timely customer service was a major letdown, especially considering how great they used to be. Since they got bought out by a new company in 2020 following their bankruptcy, their service quality has definitely taken a nosedive. And I've noticed I'm not the only one feeling this way, with a bunch of recent reviews giving similar feedback about their subpar service.