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Review about: BuyMBS.COM
Westbury Bracket Mounting Template
On October 23, 2023, I ordered a Westbury Bracket Mounting Template from BuyMBS.com to make installing handrails on my deck easier. The product arrived on October 26, but unfortunately, it did not work as expected. The bottom rail support bracket was too low on the post and the post bottom cover could not be installed.
When I called BuyMBS.com on Monday, October 30, 2023, at around 10:55 a.m. the customer representative I spoke with was extremely unhelpful and unsympathetic. Despite my request to speak with a manager or supervisor, I was told that neither were available. I was also informed that there was no guarantee that I would receive a callback and I never did.
As a dissatisfied customer, I expected to hear from a manager and receive a prompt resolution to my issue... but I never heard from anyone. I will not be a returning customer. It's important to treat customers with respect and professionalism.