All reviews of Virginie Senger
Review about: TOMS Shoes
Recent shoe purchase
I recently ordered some shoes from your company, and I gotta say, it was a huge letdown. They sent me the wrong pair of shoes, which turned out to be someone else's order. When I tried to get help from customer service, they were no help at all and just brushed me off. They even had the nerve to blame me for supposedly ordering a sale item that couldn't be replaced. Plus, they didn't follow through on the return process like they said they would and now I haven't heard anything about it. I'm super disappointed in how unprofessional and disorganized they were about the whole thing, especially since they're all about making a positive impact. I won't be buying from them again after this experience, that's for sure.