TOMS Shoes - Overall Rating based on 19 reviews
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Boots too small
So I bought these boots from a shoe store and they were supposed to be a little smaller than my usual size. But when they arrived, they were way too tiny, like squishing my toes tiny. I called the store and they said I had to pay to send them back, which is annoying because it was their mistake for recommending the wrong size. Seriously, why suggest a smaller size if you know I'll have to check the size chart anyway? Not cool. I definitely won't be shopping there again.
Shoes, sizing, returns
I just bought some shoes from this store and let me tell you, it was not a great time. First off, the sizing was totally wrong which really bummed me out. And when I tried to return them, it was a total mess. Returns took forever and the customer service was just awful. It was like they didn't care about keeping customers happy at all. I checked out some other reviews online and turns out I'm not alone in having a bad time here. All in all, I'd say skip this place if you want an easy shopping experience.
Return policy inquiry
I had a problem with the return policy on their site not too long ago. I was confused about all the details. The site said I had 30 days to return stuff, but I wasn't sure what would go down if I wanted to return my shoes after that. It was annoying not knowing for sure, and it made me wonder if I'd come back to shop there again.
Recent shoe purchase
I recently ordered some shoes from your company, and I gotta say, it was a huge letdown. They sent me the wrong pair of shoes, which turned out to be someone else's order. When I tried to get help from customer service, they were no help at all and just brushed me off. They even had the nerve to blame me for supposedly ordering a sale item that couldn't be replaced. Plus, they didn't follow through on the return process like they said they would and now I haven't heard anything about it. I'm super disappointed in how unprofessional and disorganized they were about the whole thing, especially since they're all about making a positive impact. I won't be buying from them again after this experience, that's for sure.
Shoe purchase
My recent experience with that company was a total letdown. Dealing with their customer service was a real headache - couldn't get a hold of anyone to help me out. Their lack of communication and support left me feeling so annoyed and ignored. I would definitely not recommend buying from them after going through all that. It was like a total nightmare.
Ethical shoes
I had a really bad experience with this so-called ethical company. I ordered something on a Saturday and realized I messed up not long after. But when I tried to contact customer service, it was a nightmare getting through because their lines and chat were down. Finally got a hold of someone on Monday, but they said it was too late to fix my order, even though it had only been a couple of days. They basically told me my only option was to let the shoes ship from the Netherlands to the UK, then reject delivery and have them sent back. It's crazy that a company claiming to be ethical would even suggest such a wasteful and environmentally unfriendly solution. And to top it off, the customer service reps seemed fake and like they just wanted to get me off the phone.
Shoes purchase
I just bought some shoes from this company, and I gotta say, I was really impressed with how good the quality and comfort are. The design is super stylish, and the shoes are so durable - they're perfect for everyday wear. Anyone looking for some reliable and trendy shoes should definitely check them out. Highly recommend!
Oversized shoe return
I bought some shoes online, but they ended up being too big for me when they arrived. So, I decided to send them back to get a different size. It's been a whole week now since I shipped them out, and they still haven't made it back to the return center. I chose to get store credit so I could snag the right size on sale, but now I'm probably gonna miss out on that discount. Dealing with this return has been a real bummer, honestly.
Unhappy with Return Policy
My experience with the return policy at this store was a huge letdown. It felt like they weren't very customer-friendly because I had to pay for shipping when I returned an item, basically spending as much as I did on the shoes in the first place. Not only was the return process disappointing, but the quality of the product wasn't great either. The way they handled my situation left me feeling unsatisfied and annoyed. So, I've decided to stop shopping there and would advise others to be cautious of their return policy. It might be better to look for a different store for a smoother shopping experience, especially one where you can get in-person help with returns.
Defective shoes
I bought some shoes from your store not too long ago and unfortunately, they turned out to be defective. When I contacted customer service to try and fix the problem, they didn't really seem to care and weren't willing to help. The person I talked to didn't want to admit that the defect was from a manufacturing mistake and just told me to buy another pair. It was really disappointing to see them not taking responsibility and not standing by their product.
Boots that didn't fit right
Man, I bought these boots and one of them was way smaller than the other one! I had to ship them back and get a larger size, and it cost me 15 bucks just to return them. And get this - they even charged me a restocking fee! I just wanted to swap them out for the same pair, but they were trying to make me pay an extra 25 bucks and wouldn't refund me the original price. I mean, come on! That refund policy is so whack, I'm definitely never shopping with them again.
Bought new shoes
I ordered these super adorable shoes online, but when I went to update my address, it didn't save and the order went to my old place. I immediately reached out to customer service, but they were totally rude and sarcastic, acting like they couldn't do anything to help. I was thinking, "Seriously, you can't switch up a shipping address??" So frustrating! Made me feel like they didn't give a single care about helping me out. But once I left a negative review, they finally got in touch with me and I finally got my cute shoes!
Boots
When I got my order from this company, I was super bummed out by how crummy the product was and how bad the customer service was. The delivery took forever, like three whole weeks after I bought it! And then the tracking number they gave me didn't even work, so I had no idea where my package was. It was so annoying and stressful. And when I finally got the boots, one of them had a big problem - there was a screw sticking out of the sole, making it impossible to wear. Just not cool at all.
Black canvas shoes
I just bought some black canvas shoes online, and it was a total letdown. They were stuck in the warehouse for a whole week with no updates or reasons why. I had to reach out to customer service on my own, which was super annoying. And when the shoes finally came, they didn't even fit right. I had to go through the whole return process, which was a pain because I had to pay for the shipping myself and bug them multiple times to make sure everything went through.
Shoes in incorrect size
I just bought a pair of shoes online and they ended up being the wrong size. I've gotten shoes from this brand in the past and never had a problem. But when I went to send these ones back, I found out I had to cover the return shipping costs myself on top of the already pricey shipping I paid for originally. So basically, I'd only be getting a tiny bit of my money back because of the crazy fees for returning them. It's really annoying and I'm pretty bummed about the whole situation. The customer service has been pretty lacking too.
Shoe purchase dispute
I bought a pair of shoes from this company not too long ago, but they turned out to be low quality so I had to send them back. It's been a few months since I returned them in April, but I still haven't gotten my money back. I've tried reaching out to their customer service team through online chat, Twitter, and phone calls, but it seems like they keep pushing back the refund. I can't help but think if they had physical stores, this whole thing would have been sorted out way faster and easier.
Small shoes, costly return
I just bought some shoes from this store and boy were they too small! When I tried to send them back, I couldn't believe they wanted me to pay over $5 for shipping. I reached out to customer service a bunch of times, but all I got back were these basic, scripted responses. It's been weeks since I sent those shoes back, and I still haven't gotten my money back. This whole experience has been terrible, and I wish I had checked the reviews before buying. It's really disappointing to see a company that talks about being ethical act this way.
Recent shoe purchase
This customer service is absolutely terrible! I've been struggling to return an item for weeks now and haven't gotten anywhere. The order number on my packing slip doesn't even do anything on the website. I've sent several emails, tried online chat, and called their customer service number but nothing has worked. It's really frustrating and disappointing to experience such awful service.
Quality, Mission-Driven, and Sustainable
I have been a long-time client of TOMS Shoes, and I have consistently been impressed by the quality of their products and the commitment to their mission.
I first learned about TOMS Shoes through their "One for One" campaign, where for every pair of shoes purchased, a pair is donated to a child in need. I was immediately drawn to the company's dedication to giving back and making a positive impact in the world.
Over the years, I have purchased multiple pairs of TOMS shoes for myself and as gifts for friends and family. The shoes are comfortable, stylish, and durable. I especially love the variety of designs and colors available. The online ordering process is easy and convenient, and the delivery times have always been prompt.
One of the things I appreciate most about TOMS Shoes is their commitment to sustainability. They use eco-friendly materials and strive to reduce their environmental impact. As a conscious consumer, this is important to me and it makes me feel good about supporting the company.
Overall, I have been extremely satisfied with my experiences as a client of TOMS Shoes. I highly recommend the company to anyone looking for a high-quality, socially responsible shoe brand.
Review with most votes
Quality, Mission-Driven, and S
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