All reviews of W. Koss
Review about: SuperSmart US
Fast shipping, expensive
The shipping was super quick, which was a nice surprise. But, I thought the pricing was a bit high compared to similar products out there. I get that the economy might be affecting prices, but it's something to think about for next time. All in all, I was happy with the product, but the cost was a bit disappointing.
Review about: AGORA
Faulty product
The product I got from AGORA wasn't working right, which was a bummer, but the customer service I got was top-notch. When I realized the issue, I reached out to customer service and luckily got connected with Mechelle. She really knew her stuff about the product and was super helpful. Mechelle gave me some troubleshooting tips and quickly sent over a return label for the faulty item. However, after sending it back, I didn't hear anything for a while. I ended up sending an email and was surprised when Mechelle actually called me personally to let me know a new product was on its way. Her level of care and attention to detail went above and beyond what I expected. Mechelle's commitment to fixing my problem in a fast and professional way made me feel appreciated as a customer. If only all customer service reps were as great as Mechelle.