All reviews of Willis Thompson
Review about: Molekule
Air and MiniAir+ devices
I recently bought two devices from this company - one Air and one MiniAir+. The Air device worked great right out of the box and has really helped improve the air quality in my home. However, the MiniAir+ has been a big disappointment. It never worked right from the beginning. It's pretty clear that there are some serious quality control issues with making this product.
Not only is the MiniAir+ a problem, but my dealings with customer service haven't been great either. Every time I contact them with an issue, I get unhelpful answers and get the feeling they are just trying to make me mad until I give up. They close out the tickets without actually fixing anything, which just adds to the frustration. It feels like I have to start over with every phone call, and even getting a tech support person to talk to is a hassle.
Even though the Air device has been awesome, my experience with the MiniAir+ and customer service has left me bummed and annoyed. I'd tell others to really think hard before buying from this company. It seems like a coin flip whether you'll get a working product or not.