All reviews of X. Spencer
Review about: Chaco
Slide sandals purchase
I've been a customer for about 20 years now, and every year I've made it a tradition to buy myself a new pair of slide sandals. This time around, I thought I'd switch things up and try a different style, but I ran into a problem - the straps were way too long. So, I decided to reach out to customer service for some help. However, all they could suggest was to use a rubber band as a quick fix. That wasn't the kind of solution I was looking for, especially from a brand I've been loyal to for so long.
Then, just recently, I had another frustrating experience. My order was shipped by FedEx to my office, but when I went to pick it up, it was nowhere to be found. Even though the tracking info said it was delivered, FedEx insisted they dropped it off. This left me without my new sandals. When I tried to get some help from customer service, all I got were excuses and no real solutions in sight. It was really disappointing to see the lack of accountability and service, especially from a well-known brand like this.