All reviews of ymillhorn
Review about: GoVets
FAIL: Non- purchase of printer
My father is a vet as is my father-in- law, my brother and two of my brothers-in law. I wanted to support this organization.
This website did not have the BEST price but because it was only slightly higher AND since the website said it was in stock, I ordered from GoVets due to its being a veterans' organization.
I ordered the printer on 12/08/20 for a new business office launch on 01/04/21. I received an immediate order confirmation. I waited and watched for the charge to come out of my account. It took a week (12/15). I figured they must not charge until the order is shipped but I received no shipping confirmation.
I checked the website repeatedly over the next few days. All it would tell me was that no information was available for my order.
WHAT!!??!!!
Finally, they emailed me on 12/23 - over two weeks after I received an order confirmation and 8 DAYS after they took my money. They said AND I QUOTE: "We have been notified by the Supplier that your item is unavailable and cannot be fulfilled. We sincerely apologize for this inconvenience this may have caused you as we are working very hard to give you current information."
WHAT!!??!!!
They said it was in stock. Gosh - was that current? (They still say it is in stock. Gosh - is that current?) They took my money without having the goods on hand. As for giving me current information, all the website ever said was that information on my order was unavailable.
I don't want to call these guys liars but certainly my experience showed them to be incompetent or not forthcoming at best.
I did receive my refund promptly but had I gone with another company and paid a little more I would have had a few days before my business launch to set up and get familiar with my new copier.
I definitely will not try to do business with this organization again.Thanks for this review! I was going to order a printer from govet but I need it by the second week in February. The one I want says it’s in stock, but then again, so did yours.
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