All reviews of Z. Ernser
Review about: Allstate
Policy change request
I tried to change my policy before it was time to renew because my monthly charges went way up. I talked to customer service guy, Simpson, but he wasn't very good at getting back to me. He did reply eventually, but then he just stopped responding out of nowhere, leaving me in the dark. When I called to check in, I was just sent to voicemail and nobody called me back. It's not cool to ignore important requests from customers like that.