TechSmith45 reviews
This score is based on 45 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Surprised and relieved
right away smooth, no weird popups — actually kinda shockingly clean. Editing felt robust, snip tool is annoyingly handy. Kept me sane, honestly, saved time.
Surprise charge, support redeemed it
I almost didn't buy these because of auto-renew horror stories, and sure enough a $360 charge showed up a year later. I grumbled, messaged support, they explained and sorted it out — not perfect but I feel better now.
Always phoning home
Not thrilled with the privacy stuff, but it's useful for quick screenshots at work. The app keeps trying to log in and send data whenever I'm online. It won't behave unless I allow those connections or turn off internet. I bought it and didn't expect constant uploads. After blocking access it's fine, honestly.
Surprise renewal, mixed feelings
Using Camtasia for quick edits at work — I needed it because of moving and tight deadlines. A year later they pulled $360 with no clear notice for renewal. The app itself is fine, but that surprise charge really soured it.
Keeps phoning home
I use this snipping app all day for work — quick screenshots for Slack. Thing is, as soon as it's online it keeps trying to log in and send data, and the app fails unless I block it or go offline. Kinda creepy. On the plus side captures are fast and oddly reliable.
Not flashy, it works
I wasn't convinced at first, but this little screen capture tool actually lets me show steps to coworkers without ten back-and-forths. Interface is spare and predictable, download was straightforward. Saves time when I'm walking someone through a task. I'd tell others to try it, though a tiny prefs screen could be clearer.
Still handy, price stings
Been using this editor for years — it’s solid, snappy, and fits my weekly tutorial workflow on my laptop at night for quick fixes. Lately they switched to yearly fees though, which bugs me. I’ll try new tools, but weirdly the export quality still surprises me — really crisp.
Subscription trap, decent delivery
Started using it last month for a small project and at first it seemed okay, but the subscription push became a hassle. They no longer offer a one-time license, so I felt trapped. Delivery was fine — download arrived when expected — but customer service was the bigger problem. Support kept sending canned, chatbot-like replies that didn't answer my questions. Eventually a human replied, but the help was slow and vague. Disappointing overall.
Old habit, new model
I hesitated before switching to the subscription — didn't want another recurring fee and wondered if features justified it. After a few months I softened; stability and new tools won me over. Still, I'd tell others to try the trial first and compare prices and save time.
Stuck in my inbox
I had to give up — I couldn't unsubscribe. I use their emails in my work inbox and they showed up every morning, but the unsubscribe link kept failing (HTTP 500) and the subscription settings page returned "not found" whenever I tried. After a few tries I just stopped using their promos; annoying and not reliable for daily use.
Surprisingly useful, with caveats
To be honest, I’d try this — it actually did what I needed, even if it’s not perfect. The interface is slick and the features work fast, though they pushed a subscription and removed the one‑time license option, which annoyed me. Support felt robotic at times and repeated answers, maybe worse than other companies I’ve used, but in the end I got things done, so I’m mostly happy.
Quick, solid surprise
exporting a 60fps clip of a hectic raid and it didn't choke. I edit videos between work and dinner, usually five minutes per clip, and this thing lets me do that. It's not Premiere or After Effects — no doubt — and it took a while to sort 60fps settings. Still, once it's right it's fast. Small stuff like audio staying in sync surprised me. For regular YouTube gaming uploads it's more than enough.
Not worth the hassle
Not worth it, in my experience. I bought Snagit for my home PC because I need quick screen grabs for hobby videos and occasional remote help — thought it was a solid tool. The icon vanishes off my desktop sometimes and the app keeps pushing updates that don’t stick. I followed the support steps they sent and nothing fixed it, and there’s no easy way to talk to a real person — feels like you’re the beta tester. Kinda bummed, so I’m looking for a different capture app.
Long-time skeptic turned fan
Bought Camtasia after dithering for months — was I paying for another bloated app? Needed something to crank out quick how-to videos for remote teaching and to finally tame a pile of lecture recordings. First week I fumbled, late-night I messaged support (yeah, oops), and they walked me through it — patient and real. The app does what it promises and keeps improving. Still missing one tiny thing, but overall relieved.
Still my go-to, with small gripes
editing is snappy, exporting doesn't fight me, and the UI stays out of the way. I do grumble when a niche feature is missing, but support usually sorts it fast (and actually cares). If they added one workflow tweak it'd be perfect. Reliable, no drama.
Lunch-break flop
I opened it during a lunch break last week and it just sat there loading. I’d been using it for years for quick screenshots and short clips, so my first thought was that something was wrong. After the recent update it’s slow to start, crashes mid-edit and shows "Server Busy" pop-ups that won’t close. The UI feels heavy and clunky, like everything drags. Support kept throwing troubleshooting questions at me instead of offering fixes, which was annoying. Really disappointing — can’t rely on it anymore.
Backup disc mess, but not all bad
I first heard about this from a coworker and even tipped my sister to try it, so I bought Snagit and paid extra for a backup disc and shipping — felt like a safe move. I downloaded the app and, to be honest, never checked the disc. Fifteen months later my machine crashed and the disc had no EXE, nada. Support was slow and initially stuck on the 30‑day rule after I sent receipts and photos. After a few back‑and‑forth emails they did eventually give me a working download link and a small credit. Still annoyed about paying for a useless disc, but at least it ended up usable.
Still useful, but flaky
I first spotted Snagit on a colleague’s desktop a few years back and I told half my team about it. The capture tools are still really handy for quick screenshots and edits — I still like them, and that’s why I’m a bit annoyed. Lately it takes forever to start, sometimes crashes, and I keep getting that "Server Busy" nonsense that won’t go away. Support has been slow, asking questions without fixes. I want this back to its old smooth self. Still recommend with reservations.
Half our courses vanished
I remember a weird Tuesday—opened the admin panel and half our course videos were gone. We’d been a bit uneasy about putting interactive content on TechSmith’s hosting, but it was convenient and teachers used the clips every semester, so we rolled with it. Then they sent a notice about deleting items not accessed in a year and, despite semester use, the videos were deleted anyway. Support basically said there was nothing they could do. So my doubts turned out to be justified. At least we now self-host and keep backups—small win, but frustrating.
Everyday useful, kind of messy
Good tool overall, but it's a bit rough around the edges. I use it every day for work to manage projects and to wrangle team schedules, so it's part of my routine. The live training sessions are genuinely helpful — one webinar taught a neat trick that saved me an afternoon, which actually surprised me. The docs are solid too. Still, annoying bugs show up now and then. Support tries, but often can't figure things out and it becomes a long back-and-forth; sometimes I end up googling and cobbling together a fix myself. I keep using it though. Helpful, flawed, and oddly dependable.
About TechSmith
TechSmith Corporation is an American software company specializing in screencasting tools, including screen capture, recording, and editing software. Founded in 1987 by William Hamilton, TechSmith aims to help users share their knowledge visually on the web, mobile devices, and across social media platforms. Their flagship products include Snagit, for screen capture and editing; and Camtasia, for screen recording and video editing. These tools are widely used in educational and professional contexts to create instructional videos, presentations, and tutorials. TechSmith is headquartered in Okemos, Michigan, and has established itself as a leader in visual communication software solutions.
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Contact Information
2405 Woodlake DR
48864 Okemos
United States
📧 https://www.techsmith.com/contact.html
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Last update: November 2025
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I have not yet purchased any software but they have sent me a email link for screen recording software download. Some times I noticed ,some of videos can't be downloaded due t... Read onBy: Diana