TechSmith29 reviews
This score is based on 29 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Backup disc mess, but not all bad
I first heard about this from a coworker and even tipped my sister to try it, so I bought Snagit and paid extra for a backup disc and shipping — felt like a safe move. I downloaded the app and, to be honest, never checked the disc. Fifteen months later my machine crashed and the disc had no EXE, nada. Support was slow and initially stuck on the 30‑day rule after I sent receipts and photos. After a few back‑and‑forth emails they did eventually give me a working download link and a small credit. Still annoyed about paying for a useless disc, but at least it ended up usable.
Still useful, but flaky
I first spotted Snagit on a colleague’s desktop a few years back and I told half my team about it. The capture tools are still really handy for quick screenshots and edits — I still like them, and that’s why I’m a bit annoyed. Lately it takes forever to start, sometimes crashes, and I keep getting that "Server Busy" nonsense that won’t go away. Support has been slow, asking questions without fixes. I want this back to its old smooth self. Still recommend with reservations.
Half our courses vanished
I remember a weird Tuesday—opened the admin panel and half our course videos were gone. We’d been a bit uneasy about putting interactive content on TechSmith’s hosting, but it was convenient and teachers used the clips every semester, so we rolled with it. Then they sent a notice about deleting items not accessed in a year and, despite semester use, the videos were deleted anyway. Support basically said there was nothing they could do. So my doubts turned out to be justified. At least we now self-host and keep backups—small win, but frustrating.
Everyday useful, kind of messy
Good tool overall, but it's a bit rough around the edges. I use it every day for work to manage projects and to wrangle team schedules, so it's part of my routine. The live training sessions are genuinely helpful — one webinar taught a neat trick that saved me an afternoon, which actually surprised me. The docs are solid too. Still, annoying bugs show up now and then. Support tries, but often can't figure things out and it becomes a long back-and-forth; sometimes I end up googling and cobbling together a fix myself. I keep using it though. Helpful, flawed, and oddly dependable.
Quietly useful, with rough edges
the interface felt clean and quick, so I dove right in. Day-to-day it mostly behaves — dashboards load fast, filters work how I expect, and the webinars plus docs actually show you how to use features. Still, bugs pop up now and then and a couple workflows have broken in the middle of a task. Support tries but they don’t always pin things down, so I sometimes fix stuff myself after a few back-and-forth messages. Solid tool, not perfect. I use it daily.
Unexpected login mess, but it sort of worked out
trimming podcast episodes, quick screen clips for work, basic tutorials — nothing fancy, just needs to work. At first I couldn't even log in. I emailed, then called, then...crickets. After a couple months I tried again and finally someone helped me get in. I said I'd poke around and see how it goes. Next day it stopped working again. More calls, more waiting. Eventually they got me back in, which I appreciated, and I was actually relieved because it was useful for my weekday editing routine. But the tone from support later was sharp, almost rude, and that left a bad taste. They only offered a tiny credit for one month even though I couldn’t use the service for months, then another two months later — still refused to refund the last $30. Weirdly, while all this was going on I got upgrade emails for another product. So yeah, the product itself does what I need when it runs, and that’s why I’m glad it finally worked. Still, the delivery of access and the way customer service handled the whole thing was disappointing and could've been handled way better.
Checkout hiccup, software solid
I almost didn't pull the trigger because of stories about third-party payment systems, but I ended up buying the Camtasia/SnagIt bundle through Amazon. The software itself is solid — intuitive and reliable — and the community/support around it actually lived up to the hype. My purchase did hit a snag when Digital River handled the payment and the transaction was rejected, which made me roll my eyes since I've had sketchy moments with third-party processors before. Luckily I called TechSmith directly and their sales team was calm, helpful, and fixed things without fuss. I even added an annual Screencast subscription afterward. So yeah, small annoyance with the checkout, but product and human support are worth it; felt relieved in the end.
Small tool, big payoff
this tool actually saves time and the return is real. I’ve used it for years and I keep coming back because it just gets the routine work out of the way — not flashy, just effective. The interface is straightforward, setup was quick (okay, a little tweaking at first), and once it’s running you don’t babysit it. As a C-level person who has maybe two good decisions to make each day, I don’t want to be digging into settings for an hour. This lets me focus on the decisions and not the software. It’s not flawless — there are tiny quirks and one or two features I’d improve — but nothing that stops the job. We saw noticeable gains: better organic visibility, fewer little headaches, and overall more time for strategy. If you care about value, this is one of those rare purchases where the cost is smaller than the payoff; sometimes you stumble onto something that feels underpriced. My practical advice to others: don’t overcomplicate the initial setup, follow the basic workflow they recommend, and iterate from there. Oh, and if you’re managing multiple businesses like I do, the consistency across accounts is helpful. Emotionally, I’m pleased — pleasantly surprised, actually. I’d like slightly better documentation for edge cases, but that’s a minor ask. All told, it does what it promises, saves me time, and keeps the team moving.
Still works great, but buying more was a slog
add a few Screencast Pro seats. The company could win by tightening the handoff between teams — then it’d be nearly perfect. So yeah, happy with the product, happy it still delivers, just hoping their customer process gets a little more attentive. Small fixes could make this a no-brainer to recommend even more.
Still my go-to, despite the headache
I still think this is the best screen capture tool for what I do, even though the licensing model makes me roll my eyes more than once. I first stumbled on it in 2021 when a teammate showed me a quick tutorial during a sprint — I started using it that week and told a couple friends about it after. At first it was bliss: install on my main Windows workstation and my MacBook, use it as needed, and when I was done with a temp machine I’d just uninstall and move on. Simple. Reliable. No drama. Then the new subscription stuff landed and the whole rhythm got disrupted. Suddenly one license equals one signed-in device at a time, which sounds okay until you actually live between a desktop, a laptop, and a few temporary test machines. So I’d sign in on the workstation, move locations, sign in on the laptop, then back again and go through the sign-in shuffle. Annoying, yes, but manageable. The real pain came when I wanted to use it on a test device — signing in there kicked me out of my main device, which defeated the whole point of having flexible installs for short-term work. I tried the workaround of getting a second subscription on a different email, which worked but turned into a little juggling act: two accounts, different passwords, remembering which one is on which machine. That’s not a deal-breaker for functionality, just a friction point in my daily flow. There’s also the teams option, which technically solves concurrent-device headaches but costs noticeably more per seat and still ties seats to devices in a way that makes scaling annoying. All that said, the tool itself remains brilliant — the capture quality, editing, and speed are top-notch. I’m a little skeptical of the business decision behind the subscription limits, and I’m not thrilled about the extra cost if you need flexibility, but after using alternatives I keep coming back. If you value features and reliability over an ideal licensing setup, it’s worth it. I’ve recommended it to colleagues and friends multiple times because when it works, it really speeds up documentation and tutorials. So yeah: grumble about the sign-in dance, but don’t sleep on the software — just be prepared to plan your accounts or budget for extra seats if you hop between a lot of devices.
Single-user license ruined a useful tool
the app itself is still top-notch for what I do, but the new license/sign-in rules make it a pain and pushed me toward alternatives. I needed Snagit because I basically live in docs and tutorials for work — I’m making user guides, screenshots, annotated how-tos across a few different machines — so reliable capture that “just works” matters. I had been happy with the old model: install on a couple of main devices, use an older portable copy on test laptops, delete when a project was done. Simple. Then they switched the rules and suddenly one license = one active sign-in, and that’s where the friction started. When I’m at my desk I’m signed in, I move to my laptop and I sign in there and it signs the other out. Fine, annoying but workable. The real problem is when I bring in a temporary test machine or a client VM — signing in on those things signs out my main devices, so I’m constantly juggling sessions. I ended up buying a second subscription under another email just to avoid getting locked out mid-task. That workaround works technically, but now I carry two accounts, switch passwords, and waste time reauthenticating. I tried to see if a team license would fix it, and yes, technically you can pay more, but the team seats are per-device too, so to cover the way I actually work I’d need several seats — which adds up to hundreds a year. I don’t mind paying for software I use daily; I just don’t like paying for a setup that punishes normal workflows. The software itself remains really good — fast capture, clean editor, saves me time — and the devs clearly know what they’re doing. My gripe is management-level decisions around licensing and sign-in limits. It’s a small, persistent irritation that compounds over weeks of switching between home, office, client sites, and temporary systems. There’s a tiny bit of pleasure every time a capture is perfect, but that’s offset by the repeated logins and account gymnastics. So I’m trying out alternatives now, because the convenience overhead is too high, even though nothing else matches the combination of features exactly. If you never move between devices or only use one machine ever, this won’t bother you. If you bounce around like me, be ready to deal with sign-ins, extra accounts, or extra cost. It’s a shame, because otherwise five stars for the app, one for the subscription idea.
Screen capture software
I was really excited about the screen capture software at first because it had some cool features, but it kept crashing all the time which was super annoying. I tried to stick with it but it just wasted too much of my time. So, I decided to cancel my maintenance agreement and switch to a different screen capture program that works more reliably.
Video editing software
I gotta say, even though everyone says it's supposed to be easy to use, the new update is just a mess on my powerful AMD computer. It's always lagging and crashing, so I'm just sticking with the old version for now.
Video tutorial creation tool
TechSmith's video tutorial creation tool is really helpful for capturing the knowledge of employees who've been around for a while before they retire. It's easy to use and makes it simple to create tutorials that look super professional. Plus, if you have any questions or run into any problems, TechSmith's help desk is fast and really useful.
Software subscription purchase
Recently, I bought a software subscription and ran into a problem where the software crashed and went back to being a trial version. At first, it seemed like getting help was a lost cause. But after spending a few hours working with a third support person, the problem was eventually fixed. The quick and effective solution from the right support person, Anthony, saved the day. I'm crossing my fingers that this error was just a fluke.
Customer support experience
I had a rough time trying to contact customer support the other day. The website was all over the place - I wasn't sure if my request went through, the email I got was confusing, the ticket area was empty, and the chat support was stuck loading. It felt like they didn't care about helping out their customers at all!
Account access
I've been dealing with a lot of problems with these guys. They can't even delete my account correctly! I keep getting notifications for old posts that I can't stop. And whenever I reach out to customer support for help, they just can't seem to solve the issue. Honestly, I would recommend finding a different service that actually gets the job done.
Interactive video hosting
We're a small educational group and we thought it would be cool to add interactive video stuff to our teaching materials. So, we made a bunch of videos using Camtasia and put them on this platform provided by TechSmith. But, man, they went ahead and deleted all our videos without even giving us a heads up. Our teachers use those videos every semester and they were just gone in a flash. It really stinks how they didn't even care about how important those videos were for our education stuff. When we tried to talk to customer service, they acted like they didn't care and basically said tough luck. Thinking we could trust TechSmith to keep our videos safe was a huge mistake. Now, we've got to start all over again.
Snagit and Camtasia
Snagit is awesome for taking screenshots and making diagrams, it never crashes. Camtasia, on the other hand, can be a bit wonky and has some trouble with file size and organizing media folders. The customer service is a toss-up, sometimes it's great and other times not so much.
Great tool for saving necessary information
I've been using this tool for years now, and it's been a real lifesaver for keeping all my important files and notes organized. The email notifications about policy changes have been super helpful in making sure I stay up to date on any adjustments.
About TechSmith
TechSmith Corporation is an American software company specializing in screencasting tools, including screen capture, recording, and editing software. Founded in 1987 by William Hamilton, TechSmith aims to help users share their knowledge visually on the web, mobile devices, and across social media platforms. Their flagship products include Snagit, for screen capture and editing; and Camtasia, for screen recording and video editing. These tools are widely used in educational and professional contexts to create instructional videos, presentations, and tutorials. TechSmith is headquartered in Okemos, Michigan, and has established itself as a leader in visual communication software solutions.
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Contact Information
2405 Woodlake DR
48864 Okemos
United States
📧 https://www.techsmith.com/contact.html
Categories TechSmith
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Last update: October 2025
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I have not yet purchased any software but they have sent me a email link for screen recording software download. Some times I noticed ,some of videos can't be downloaded due t... Read onBy: Diana