TechSmith75 reviews
This score is based on 75 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.The moment it finally clicked
the product itself is solid. I’ve had a licensed copy for a couple of years and I renew through our business PO workflow. This year I raised the PO a few days before renewal after getting a reminder. I uploaded the paperwork and reached out via the support site to confirm they’d received everything. The first response was good — clear, polite, escalated to sales right away. That actually gave me hope. After that, things dragged. Several days went by with limited updates, and I had to follow up more than I expected. The lack of communication feels worse than the delay itself. You start to wonder if your account’s been deprioritized or if they expect you to repurchase at full price. That worry goes away the moment you see the renewal registered, though. In my case, the ticket finally moved, someone applied the renewal, and my old key/account reflected the updated date. Simple outcome, but it made all the earlier hassle worth it.
If I’m honest, my recommendation to others is practical: don’t assume the system will magically pick up your PO. Upload proof, follow up early, and keep a timestamped record of every message. It’s annoying, yes, but it also speeds things up when you can point to exact dates. And if you get a helpful support tech, hold on to their name — that helped me. I’d give the product high marks for reliability and features; the sales/support side could be more proactive. Bottom line — once the renewal showed as active, I stopped worrying and went back to work. That quiet, factual satisfaction is what matters to me.The point when I stopped worrying
what-you-see-is-what-you-get and I liked it right away. First impression was: clean, reliable, does the job without drama. So when renewal time came I wasn't fussed, I just sent our purchase order through the business system like we always do (we're a pretty big education outfit, so this happens a lot). I put the PO in three days before the license expired and told myself it would be sorted. Spoiler: it wasn't, at least not quickly. At first I was patient. I reached out via the support portal on renewal day to check they had the PO and to upload proof. The first tech who answered was actually great — listened, took the details, said they'd escalate to sales. That felt promising. Then nothing. Three days turned into more follow-ups from me, then a note that it was moved to Tier 2, and then radio silence again. I tried the usual tricks (sign out, sign in, restart, yes I know, the classics) and of course the account still showed expired. It was the silence that bothered me more than the delay — it felt like being put on the back burner, or worse, nudged toward buying at full price again. That bit made me skeptical, definitely. After a few more nudges, a senior person finally took ownership. They actually read the PO, confirmed receipt, updated the account, and within a short window my key refreshed and the software recognized the renewal. That little moment — when the program opened without the nag screen and all my settings were intact — is when I realized I was satisfied. Not ecstatic, but relieved and actually appreciative: the product itself delivers, and when someone finally dealt with the paperwork it worked exactly as it should. So, honest take: Snagit is a solid tool and worth using, but their renewal path needs work — communication is the real issue, not the software. If you're an institutional buyer, be prepared to chase a bit. If you can push for a named contact or escalation early, do it. Otherwise you might get anxious for no good reason. I'd keep using it, but they'd earn extra points if they fixed the process.
Nearly bailed
Right in the checkout line I was like, "maybe not," totally skeptical, but then it actually helped — glad I didn't bail, honestly wish I'd grabbed it sooner.
Quick rescue
I tried it last week when my app kept crashing, didn’t expect much but the support walked me through a fix and it stuck, really, really helpful and I’m glad it wasn’t a long ordeal.
Quick replies, delivery needs work
Saw Insta, tipped buddy; support helped, delivery slow
Almost didn't buy, glad I did
Was skeptical at first, doubts mostly gone
Small rescue team
They reply fast — saved my morning coffee routine, sorta.
Support was prompt
Replied within 24 hours, helpful and kept things moving.
Almost Didn't Buy
I almost backed out over policy changes; tried it this morning, staff helped, not perfect.
Changed rules, still helped
Delivery was slow, but customer service actually helped after the new rules, so okay.
Fast help
Needed help moving; rep handled it fast, polite and very clear.
Right on time for my move
Totally worth it, saved me — fast fix and clear answers during last-minute move.
Barely usable
Not great — couldn't open projects at first, customer support slow, but it worked after fiddling; better than nothing.
Nearly lost it
Ended up fine — not perfect, but saved me after a clunky start during a 14-hour edit last weekend; support recovered files quickly
Restored file proved it
I knew I was fine when one restored file opened. Long day of editing, lost stuff, but recovery really worked. Recommend a backup.
Quietly impressed
I was unsure about the subscription, used it daily for work screenshots and quick tutorials — doubts faded, features handy, glad I tried it.
Small, solid find
Was unsure at first because of past bad buys and my chronic back pain, but it’s straightforward, support answered fast — surprisingly comfy and reliable.
Quick delivery saved it
Odd start — I asked about a better price and didn't hear back, but delivery arrived on time and customer service helped me sort it out finally, so I'm happy.
Jumped-in, then the price hit
nice. Then the subscription? meh, I'll pass, though
Came through when I doubted it
Saw it on a friend's counter and almost skipped it — thought it was too basic, but it just works, support was quick and saved my afternoon
About TechSmith
TechSmith Corporation is an American software company specializing in screencasting tools, including screen capture, recording, and editing software. Founded in 1987 by William Hamilton, TechSmith aims to help users share their knowledge visually on the web, mobile devices, and across social media platforms. Their flagship products include Snagit, for screen capture and editing; and Camtasia, for screen recording and video editing. These tools are widely used in educational and professional contexts to create instructional videos, presentations, and tutorials. TechSmith is headquartered in Okemos, Michigan, and has established itself as a leader in visual communication software solutions.
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Contact Information
14 Crescent Rd.
48823 East Lansing
United States
📧 https://www.techsmith.com/contact.html
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Last update: May 2026
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I have not yet purchased any software but they have sent me a email link for screen recording software download. Some times I noticed ,some of videos can't be downloaded due t... Read onBy: Diana