TechSmith38 reviews
This score is based on 38 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Subscription trap, decent delivery
Started using it last month for a small project and at first it seemed okay, but the subscription push became a hassle. They no longer offer a one-time license, so I felt trapped. Delivery was fine — download arrived when expected — but customer service was the bigger problem. Support kept sending canned, chatbot-like replies that didn't answer my questions. Eventually a human replied, but the help was slow and vague. Disappointing overall.
Old habit, new model
I hesitated before switching to the subscription — didn't want another recurring fee and wondered if features justified it. After a few months I softened; stability and new tools won me over. Still, I'd tell others to try the trial first and compare prices and save time.
Stuck in my inbox
I had to give up — I couldn't unsubscribe. I use their emails in my work inbox and they showed up every morning, but the unsubscribe link kept failing (HTTP 500) and the subscription settings page returned "not found" whenever I tried. After a few tries I just stopped using their promos; annoying and not reliable for daily use.
Surprisingly useful, with caveats
To be honest, I’d try this — it actually did what I needed, even if it’s not perfect. The interface is slick and the features work fast, though they pushed a subscription and removed the one‑time license option, which annoyed me. Support felt robotic at times and repeated answers, maybe worse than other companies I’ve used, but in the end I got things done, so I’m mostly happy.
Quick, solid surprise
exporting a 60fps clip of a hectic raid and it didn't choke. I edit videos between work and dinner, usually five minutes per clip, and this thing lets me do that. It's not Premiere or After Effects — no doubt — and it took a while to sort 60fps settings. Still, once it's right it's fast. Small stuff like audio staying in sync surprised me. For regular YouTube gaming uploads it's more than enough.
Not worth the hassle
Not worth it, in my experience. I bought Snagit for my home PC because I need quick screen grabs for hobby videos and occasional remote help — thought it was a solid tool. The icon vanishes off my desktop sometimes and the app keeps pushing updates that don’t stick. I followed the support steps they sent and nothing fixed it, and there’s no easy way to talk to a real person — feels like you’re the beta tester. Kinda bummed, so I’m looking for a different capture app.
Long-time skeptic turned fan
Bought Camtasia after dithering for months — was I paying for another bloated app? Needed something to crank out quick how-to videos for remote teaching and to finally tame a pile of lecture recordings. First week I fumbled, late-night I messaged support (yeah, oops), and they walked me through it — patient and real. The app does what it promises and keeps improving. Still missing one tiny thing, but overall relieved.
Still my go-to, with small gripes
editing is snappy, exporting doesn't fight me, and the UI stays out of the way. I do grumble when a niche feature is missing, but support usually sorts it fast (and actually cares). If they added one workflow tweak it'd be perfect. Reliable, no drama.
Lunch-break flop
I opened it during a lunch break last week and it just sat there loading. I’d been using it for years for quick screenshots and short clips, so my first thought was that something was wrong. After the recent update it’s slow to start, crashes mid-edit and shows "Server Busy" pop-ups that won’t close. The UI feels heavy and clunky, like everything drags. Support kept throwing troubleshooting questions at me instead of offering fixes, which was annoying. Really disappointing — can’t rely on it anymore.
Backup disc mess, but not all bad
I first heard about this from a coworker and even tipped my sister to try it, so I bought Snagit and paid extra for a backup disc and shipping — felt like a safe move. I downloaded the app and, to be honest, never checked the disc. Fifteen months later my machine crashed and the disc had no EXE, nada. Support was slow and initially stuck on the 30‑day rule after I sent receipts and photos. After a few back‑and‑forth emails they did eventually give me a working download link and a small credit. Still annoyed about paying for a useless disc, but at least it ended up usable.
Still useful, but flaky
I first spotted Snagit on a colleague’s desktop a few years back and I told half my team about it. The capture tools are still really handy for quick screenshots and edits — I still like them, and that’s why I’m a bit annoyed. Lately it takes forever to start, sometimes crashes, and I keep getting that "Server Busy" nonsense that won’t go away. Support has been slow, asking questions without fixes. I want this back to its old smooth self. Still recommend with reservations.
Half our courses vanished
I remember a weird Tuesday—opened the admin panel and half our course videos were gone. We’d been a bit uneasy about putting interactive content on TechSmith’s hosting, but it was convenient and teachers used the clips every semester, so we rolled with it. Then they sent a notice about deleting items not accessed in a year and, despite semester use, the videos were deleted anyway. Support basically said there was nothing they could do. So my doubts turned out to be justified. At least we now self-host and keep backups—small win, but frustrating.
Everyday useful, kind of messy
Good tool overall, but it's a bit rough around the edges. I use it every day for work to manage projects and to wrangle team schedules, so it's part of my routine. The live training sessions are genuinely helpful — one webinar taught a neat trick that saved me an afternoon, which actually surprised me. The docs are solid too. Still, annoying bugs show up now and then. Support tries, but often can't figure things out and it becomes a long back-and-forth; sometimes I end up googling and cobbling together a fix myself. I keep using it though. Helpful, flawed, and oddly dependable.
Quietly useful, with rough edges
the interface felt clean and quick, so I dove right in. Day-to-day it mostly behaves — dashboards load fast, filters work how I expect, and the webinars plus docs actually show you how to use features. Still, bugs pop up now and then and a couple workflows have broken in the middle of a task. Support tries but they don’t always pin things down, so I sometimes fix stuff myself after a few back-and-forth messages. Solid tool, not perfect. I use it daily.
Unexpected login mess, but it sort of worked out
trimming podcast episodes, quick screen clips for work, basic tutorials — nothing fancy, just needs to work. At first I couldn't even log in. I emailed, then called, then...crickets. After a couple months I tried again and finally someone helped me get in. I said I'd poke around and see how it goes. Next day it stopped working again. More calls, more waiting. Eventually they got me back in, which I appreciated, and I was actually relieved because it was useful for my weekday editing routine. But the tone from support later was sharp, almost rude, and that left a bad taste. They only offered a tiny credit for one month even though I couldn’t use the service for months, then another two months later — still refused to refund the last $30. Weirdly, while all this was going on I got upgrade emails for another product. So yeah, the product itself does what I need when it runs, and that’s why I’m glad it finally worked. Still, the delivery of access and the way customer service handled the whole thing was disappointing and could've been handled way better.
Checkout hiccup, software solid
I almost didn't pull the trigger because of stories about third-party payment systems, but I ended up buying the Camtasia/SnagIt bundle through Amazon. The software itself is solid — intuitive and reliable — and the community/support around it actually lived up to the hype. My purchase did hit a snag when Digital River handled the payment and the transaction was rejected, which made me roll my eyes since I've had sketchy moments with third-party processors before. Luckily I called TechSmith directly and their sales team was calm, helpful, and fixed things without fuss. I even added an annual Screencast subscription afterward. So yeah, small annoyance with the checkout, but product and human support are worth it; felt relieved in the end.
Small tool, big payoff
this tool actually saves time and the return is real. I’ve used it for years and I keep coming back because it just gets the routine work out of the way — not flashy, just effective. The interface is straightforward, setup was quick (okay, a little tweaking at first), and once it’s running you don’t babysit it. As a C-level person who has maybe two good decisions to make each day, I don’t want to be digging into settings for an hour. This lets me focus on the decisions and not the software. It’s not flawless — there are tiny quirks and one or two features I’d improve — but nothing that stops the job. We saw noticeable gains: better organic visibility, fewer little headaches, and overall more time for strategy. If you care about value, this is one of those rare purchases where the cost is smaller than the payoff; sometimes you stumble onto something that feels underpriced. My practical advice to others: don’t overcomplicate the initial setup, follow the basic workflow they recommend, and iterate from there. Oh, and if you’re managing multiple businesses like I do, the consistency across accounts is helpful. Emotionally, I’m pleased — pleasantly surprised, actually. I’d like slightly better documentation for edge cases, but that’s a minor ask. All told, it does what it promises, saves me time, and keeps the team moving.
Still works great, but buying more was a slog
add a few Screencast Pro seats. The company could win by tightening the handoff between teams — then it’d be nearly perfect. So yeah, happy with the product, happy it still delivers, just hoping their customer process gets a little more attentive. Small fixes could make this a no-brainer to recommend even more.
Still my go-to, despite the headache
I still think this is the best screen capture tool for what I do, even though the licensing model makes me roll my eyes more than once. I first stumbled on it in 2021 when a teammate showed me a quick tutorial during a sprint — I started using it that week and told a couple friends about it after. At first it was bliss: install on my main Windows workstation and my MacBook, use it as needed, and when I was done with a temp machine I’d just uninstall and move on. Simple. Reliable. No drama. Then the new subscription stuff landed and the whole rhythm got disrupted. Suddenly one license equals one signed-in device at a time, which sounds okay until you actually live between a desktop, a laptop, and a few temporary test machines. So I’d sign in on the workstation, move locations, sign in on the laptop, then back again and go through the sign-in shuffle. Annoying, yes, but manageable. The real pain came when I wanted to use it on a test device — signing in there kicked me out of my main device, which defeated the whole point of having flexible installs for short-term work. I tried the workaround of getting a second subscription on a different email, which worked but turned into a little juggling act: two accounts, different passwords, remembering which one is on which machine. That’s not a deal-breaker for functionality, just a friction point in my daily flow. There’s also the teams option, which technically solves concurrent-device headaches but costs noticeably more per seat and still ties seats to devices in a way that makes scaling annoying. All that said, the tool itself remains brilliant — the capture quality, editing, and speed are top-notch. I’m a little skeptical of the business decision behind the subscription limits, and I’m not thrilled about the extra cost if you need flexibility, but after using alternatives I keep coming back. If you value features and reliability over an ideal licensing setup, it’s worth it. I’ve recommended it to colleagues and friends multiple times because when it works, it really speeds up documentation and tutorials. So yeah: grumble about the sign-in dance, but don’t sleep on the software — just be prepared to plan your accounts or budget for extra seats if you hop between a lot of devices.
Single-user license ruined a useful tool
the app itself is still top-notch for what I do, but the new license/sign-in rules make it a pain and pushed me toward alternatives. I needed Snagit because I basically live in docs and tutorials for work — I’m making user guides, screenshots, annotated how-tos across a few different machines — so reliable capture that “just works” matters. I had been happy with the old model: install on a couple of main devices, use an older portable copy on test laptops, delete when a project was done. Simple. Then they switched the rules and suddenly one license = one active sign-in, and that’s where the friction started. When I’m at my desk I’m signed in, I move to my laptop and I sign in there and it signs the other out. Fine, annoying but workable. The real problem is when I bring in a temporary test machine or a client VM — signing in on those things signs out my main devices, so I’m constantly juggling sessions. I ended up buying a second subscription under another email just to avoid getting locked out mid-task. That workaround works technically, but now I carry two accounts, switch passwords, and waste time reauthenticating. I tried to see if a team license would fix it, and yes, technically you can pay more, but the team seats are per-device too, so to cover the way I actually work I’d need several seats — which adds up to hundreds a year. I don’t mind paying for software I use daily; I just don’t like paying for a setup that punishes normal workflows. The software itself remains really good — fast capture, clean editor, saves me time — and the devs clearly know what they’re doing. My gripe is management-level decisions around licensing and sign-in limits. It’s a small, persistent irritation that compounds over weeks of switching between home, office, client sites, and temporary systems. There’s a tiny bit of pleasure every time a capture is perfect, but that’s offset by the repeated logins and account gymnastics. So I’m trying out alternatives now, because the convenience overhead is too high, even though nothing else matches the combination of features exactly. If you never move between devices or only use one machine ever, this won’t bother you. If you bounce around like me, be ready to deal with sign-ins, extra accounts, or extra cost. It’s a shame, because otherwise five stars for the app, one for the subscription idea.
About TechSmith
TechSmith Corporation is an American software company specializing in screencasting tools, including screen capture, recording, and editing software. Founded in 1987 by William Hamilton, TechSmith aims to help users share their knowledge visually on the web, mobile devices, and across social media platforms. Their flagship products include Snagit, for screen capture and editing; and Camtasia, for screen recording and video editing. These tools are widely used in educational and professional contexts to create instructional videos, presentations, and tutorials. TechSmith is headquartered in Okemos, Michigan, and has established itself as a leader in visual communication software solutions.
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Contact Information
2405 Woodlake DR
48864 Okemos
United States
📧 https://www.techsmith.com/contact.html
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Last update: November 2025
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I have not yet purchased any software but they have sent me a email link for screen recording software download. Some times I noticed ,some of videos can't be downloaded due t... Read onBy: Diana