TechSmith18 reviews
This score is based on 18 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Screen capture software
I was really excited about the screen capture software at first because it had some cool features, but it kept crashing all the time which was super annoying. I tried to stick with it but it just wasted too much of my time. So, I decided to cancel my maintenance agreement and switch to a different screen capture program that works more reliably.
Video editing software
I gotta say, even though everyone says it's supposed to be easy to use, the new update is just a mess on my powerful AMD computer. It's always lagging and crashing, so I'm just sticking with the old version for now.
Video tutorial creation tool
TechSmith's video tutorial creation tool is really helpful for capturing the knowledge of employees who've been around for a while before they retire. It's easy to use and makes it simple to create tutorials that look super professional. Plus, if you have any questions or run into any problems, TechSmith's help desk is fast and really useful.
Software subscription purchase
Recently, I bought a software subscription and ran into a problem where the software crashed and went back to being a trial version. At first, it seemed like getting help was a lost cause. But after spending a few hours working with a third support person, the problem was eventually fixed. The quick and effective solution from the right support person, Anthony, saved the day. I'm crossing my fingers that this error was just a fluke.
Customer support experience
I had a rough time trying to contact customer support the other day. The website was all over the place - I wasn't sure if my request went through, the email I got was confusing, the ticket area was empty, and the chat support was stuck loading. It felt like they didn't care about helping out their customers at all!
Account access
I've been dealing with a lot of problems with these guys. They can't even delete my account correctly! I keep getting notifications for old posts that I can't stop. And whenever I reach out to customer support for help, they just can't seem to solve the issue. Honestly, I would recommend finding a different service that actually gets the job done.
Interactive video hosting
We're a small educational group and we thought it would be cool to add interactive video stuff to our teaching materials. So, we made a bunch of videos using Camtasia and put them on this platform provided by TechSmith. But, man, they went ahead and deleted all our videos without even giving us a heads up. Our teachers use those videos every semester and they were just gone in a flash. It really stinks how they didn't even care about how important those videos were for our education stuff. When we tried to talk to customer service, they acted like they didn't care and basically said tough luck. Thinking we could trust TechSmith to keep our videos safe was a huge mistake. Now, we've got to start all over again.
Snagit and Camtasia
Snagit is awesome for taking screenshots and making diagrams, it never crashes. Camtasia, on the other hand, can be a bit wonky and has some trouble with file size and organizing media folders. The customer service is a toss-up, sometimes it's great and other times not so much.
Great tool for saving necessary information
I've been using this tool for years now, and it's been a real lifesaver for keeping all my important files and notes organized. The email notifications about policy changes have been super helpful in making sure I stay up to date on any adjustments.
Software purchase
I've been really let down by the software I bought. The old version kept crashing, so I thought getting the newest one would help. But the 2023 version has been nothing but trouble. It's crashed so many times, making me lose a bunch of work. I even lost a ton of content because of it. It feels like a huge waste of money and time. I wish I had just stuck with Premier Pro instead.
Professional applications for screenshots and screen capture
Both of these apps are really great in what they can do. Snagit is awesome because it has tons of options for editing and marking up screenshots, perfect for quick tasks or big projects. I use it daily for all sorts of things, from sharing pics with friends to making professional guides for my team. On the flip side, Camtasia is a top-notch screen recorder that's fantastic for creating high-quality training videos. It has all kinds of tools for effects, editing, and adding annotations, making the whole process super smooth. I own both of these apps and made sure to get the maintenance plans so I never miss out on updates. Sure, they may not be cheap, but the value they bring is totally worth it for me.
Screen recording software
I was really disappointed with the screen recording software I bought. I'm a QA tester, so I need reliable software to do my job well. But the software I got was not good - it kept crashing and didn't work well with my high-end PC. It was expensive, but it didn't give me the quality and performance I needed. Plus, every time there was an update, more problems came up, which was frustrating. I need software that is fast and reliable, without any issues. This one didn't meet my expectations at all, so I'll be looking for something else that can work better for me.
Snagit and Camtasia software
I'm really happy with my purchase of Snagit and Camtasia software. They're both pretty easy to use, especially for someone like me who's not super advanced. Snagit is great for getting screenshots and making graphics for our help center, and Camtasia helps me do some simple editing on webinar recordings. Sometimes there are crashes and bugs, but usually just closing and reopening the programs fixes it.
8-year customer needing account reactivation
My computer totally went kaput, so I had to set up my account on a new device. The customer support team was super quick, explained everything clearly, and really helped me out. Mark was awesome, he was really nice and made everything easy and stress-free. I've been using this company for 8 years now, and this whole situation just made me trust them even more.
Essential software for daily use
I've been using this software for about three years and it's basically a must-have for getting my work done every day. The new version that came out in 2019 had a few bugs that made it crash when I first started using it. But the company's support team was on top of it - they got back to me fast and fixed the problem right away. I was really impressed by how professional and quick they were in taking care of my issue.
Camtasia Support Wait Time
I waited forever to hear back from Camtasia support when I needed help with my project. Their responses were not very helpful or detailed, they just sent me a link to watch a video. I was really disappointed about it.
Camtasia video editing software
The customer service at this company is top-notch. I was having some trouble editing a video with Camtasia for a project that had a tight deadline. Even though I'm from a different country, the customer service team in the US was quick to help me out and fix the issue. Their commitment to helping customers and their fast response really impressed me. I definitely suggest their services to anyone who needs reliable and professional tech assistance.
Let us check it
I have not yet purchased any software but they have sent me a email link for screen recording software download.
Some times I noticed ,some of videos can't be downloaded due to some reason.I used different type if software's and applications to apply when those videos URLs even not copied.
If this link works for me I will buy it .Not justified to write any negative remark before viewing actual facts .I can share before this trial I had been more trials ,some of them worked for small time ,then noticed ,failing to collect URL ' like this pop up messages.
So I wish this time if worked what I wish, I will go for a official version.
About TechSmith
TechSmith Corporation is an American software company specializing in screencasting tools, including screen capture, recording, and editing software. Founded in 1987 by William Hamilton, TechSmith aims to help users share their knowledge visually on the web, mobile devices, and across social media platforms. Their flagship products include Snagit, for screen capture and editing; and Camtasia, for screen recording and video editing. These tools are widely used in educational and professional contexts to create instructional videos, presentations, and tutorials. TechSmith is headquartered in Okemos, Michigan, and has established itself as a leader in visual communication software solutions.
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Contact Information
2405 Woodlake DR
48864 Okemos
United States
📧 https://www.techsmith.com/contact.html
Categories TechSmith
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Last update: November 2024
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Review with most votes
Let us check it
I have not yet purchased any software but they have sent me a email link for screen recording software download. Some times I noticed ,some of videos can't be downloaded due t... Read onBy: Diana