All reviews of Jaclyn
Review about: Kiwi
Flight booking assistance
The customer service rep, Zoohaib, totally saved the day with sorting out my refund and clearing up some stuff about another booking I had with them. He made sure everything was good to go and gave top-notch service. I've been a repeat customer with this company and their customer support always blows me away. Huge thanks to Zoohaib for doing an awesome job!
Review about: Hickory Farms
Specialty gift basket
I've been a customer of this company for a while now, and I have to say I'm pretty bummed about how their online ordering system has gone downhill. Their products have always been top-notch, but lately the service has been lacking. I recently ordered a special gift basket and was expecting it to arrive promptly, but instead, I found myself constantly checking to see where it was. The lack of updates and transparency during the whole process left me feeling frustrated and unsatisfied. This hasn't been the first time this has happened with my orders, and I'm starting to wonder if it's even worth sticking with this company.
Review about: Musement
Tickets
Tickets were really easy to book and the tours were absolutely amazing! The tour guides were so awesome! Confirmations came super quickly and when I had to cancel, they handled it really well. I would definitely use them again and highly recommend them to everyone. Thank you so much!
Review about: Curtarra
Custom-size curtains, exceptional customer service
The curtains I ordered were great, fit my windows just right thanks to the easy customization options on the site. I did mess up the size a bit, but the customer service team was incredible. They were super helpful, refunded my first order with no issues, and guided me through getting the right size. Their kindness and quick responses were so appreciated - really stood out compared to other companies I've dealt with. I'm really happy with how everything turned out.
Review about: TechSmith
Essential software for daily use
I've been using this software for about three years and it's basically a must-have for getting my work done every day. The new version that came out in 2019 had a few bugs that made it crash when I first started using it. But the company's support team was on top of it - they got back to me fast and fixed the problem right away. I was really impressed by how professional and quick they were in taking care of my issue.
Review about: Carmen Sol
sandals
Both pair of sandals were too small for a standard size 8 but no where on their website does it tell you to order a size up. Now I have to return $125.00 dollar rubber sandals and pay for my shipping back. I have gone back and forth with customer service but they are no help and act like it's a privilege to buy from them. You better know exactly what you want and the size and color or you will be paying quite a bit to ship back or a restocking charge
Review about: Princess Polly
Clothes and accessories
I have ordered from princess Polly a couple times and had a fabulous experience. Returns were quick and easy. The clothes are always high quality and seem to fit well. Just make sure you are buying items to suit your body shape! I placed an order last week and ordered with express shipping. The order did not arrive today as planned, to no fault of theirs (Fed Ex is TERRIBLE). They responded to my email within 30 mins and quickly refunded my express shipping costs. I was so surprised how fast it was! Really hoping my order still arrives but if for some reason it doesn't, I have faith they will refund me very quickly. :) One of my top favorite brands! You will always find the latest trends on here!
Be careful what clothes you wear when you buy this bag. I wish someone had warned me. The bag can actually absorb the dye of your clothes. Unfortunately, I learned the company is unwilling to replace the product when this happens even after admitting in an email that sometimes the tote absorbs the dye of a T-shirt.
I recently let the Carmen Sol customer service department know that my large lemon Carmen Sol bag absorbed the color of my black T-shirt. Unfortunately, I’m unable to get the stains out even after trying all of their remedies. I asked their customer service representative if there is is anything their company could do to replace my bag. I had no idea a handbag would absorb the color of my shirt. I wore the same T-shirt with other bags and had no issues. I let them know that this was very disappointing for such a quality bag.
The representative wrote me back:
Hello Jaclyn,
Thank you for contacting Carmen Sol!
I'm sorry your Angelica Large Tote got the color of your shirt. Sometimes this happens, but you should be able to clean it off. For milder scuffs, you can try using mild soap with warm water. For more pronounced marks, We suggest using Mr. Clean Magic Eraser or something similar.
I hope this helps and please reach back out if you need more assistance!
Warm Regards,
Nori
When I wrote Nori back and said none of her cleaning suggestions worked and the stains were still there. She kindly said she would escalate this to her manager. However, the next reply resulted in the company stating they would not assist me even after admitting in their email reply that the tote sometimes picks up the color of your shirt.
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Hello Jaclyn,
Thank you so much for your reply and for sending us pictures of your tote.
Unfortunately, the stain on your bag caused by your shirt is not considered a manufacturer defect and is not covered under warranty. I am very sorry for the inconvenience.
Had our tote stained your clothing we would be responsible. Maybe you should contact the store where you purchased your shirt and explain to them that their top stained your tote. Perhaps they could find a solution for you.
I am very sorry but there is nothing further we can do.
If there is anything else I can do to further assist you, please let me know.
Kind regards,
Nori
Carmen Sol Customer Service