Kiwi73 reviews
This score is based on 73 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Late refund, shaky service
I ordered a part I need for my daily commute; they took payment, never delivered, refund dragged on, but weirdly a rep offered partial credit.
Charged and ghosted
No refund — that’s the headline. I saw the charge in my bank app, told my buddy; Air India insisted they'd sent it, which felt like being ghosted — yeah, stung.
Finally sorted after months
I needed the ticket for a sudden move, was worried for months; when they finally refunded, rebooked, I relaxed — grateful it worked.
Slow refund, helpful team
Would use them again — they finally sorted things after a three-month refund delay for my canceled flight; I was moving for work, exhausted.
Small refund, big headache
I saw them on a deal forum and a friend suggested it. I hesitated, paid €487. Got €15.12 back. No real support, only a bot, really useless. Still shocked
Quick refund updates
They replied fast which calmed me. Refund was tracked and I got a notice when part arrived. Not perfect, took longer than expected, but better than others.
Bumpy start, okay finish
Saw it on a buddy's travel post and gave it a shot — first flight delayed, missed my connection, customer reps were slow and I rebooked myself (costly), but ticket delivery was quick and support helped eventually.
Tiny win, not perfect
I felt oddly relieved the moment they owned up to the mix-up and processed a refund — not perfect, I’m still missing $900, but the tone changed and they actually followed through. Would use again with caution; double-check cancellations and keep receipts, seriously — next time.
Tiny print, big hassle
Halfway through check-in I saw the tiny 'no hand luggage' note. I was on an 8-day trip across Europe and needed my carry-on for meds. They gave €92 of €500 back — at least something, but felt like a ripoff.
Half-packed, annoyed, then relieved
We were half-packed when the flight got canceled and honestly I was ready to be done with this company (phone reps were kind of blunt and the emails felt like copy-paste stuff). I first saw the fare on a deal app and even tipped my sister to check it out — so yeah, annoyed that our plans hit a wall. After a couple of frustrating calls (listen, they do put you on hold a lot), one rep finally took the time to actually look into the refund and walked me through the steps — slow at first, but it got resolved. So, skeptical start, but a decent finish; not perfect, still annoyed about the hassle, but glad the money came back in the end.
Mid-coffee booking
I was half-listening when a buddy sent me the link, so I booked through the app mid-coffee. It felt slick and fast, kinda satisfying to use, though later the airline couldn’t find their reference number — awkward. Support tried to help and was friendly, but the refund thing is unclear. Still usable, just not flawless.
Quietly surprised
Honestly, I'm kind of surprised — in the end it worked out better than I expected because they actually gave me usable credit and I got my trip sorted. I used them last month after a canceled flight; at first I thought it was sketchy (no phone, slow replies, refund going to a wallet), felt stuck. After some back-and-forth the wallet credit was fine and I booked a new flight. It's clunky but it did its job.
Worked okay, just watch the fees
I first spotted them in a Google results page and told my friend to check prices — they did look great at first. The ticket delivery was fast (e-ticket in my inbox right away) and customer service actually answered when I asked about changes, but the baggage and fees are confusing and you end up paying more than the headline fare. Not perfect, felt a bit bait-y, but it did get me where I needed to go.
it wasn’t)
I booked a cheap connecting flight because I had to get to a specialist — needed it, no wiggle room. I was suspicious from the start (too cheap, right?), but I went for it anyway. Then the transit flight got canceled and I spent days calling and emailing Kiwi.com. No one picked up, just canned automated replies. I filed for a refund (about €288) and... nothing. Still waiting. So yeah, my doubts didn’t vanish. Lesson learned.
Booking confusion and wheelchair mix-up
call the airline yourself.
Booking mess and poor accessibility help
I tried pulling up our reservation from the confirmation email and the website kept saying the booking doesn't exist. We were planning a family trip to Europe from CA and my daughter uses an electric wheelchair every day, so I wanted to register it in advance. Support never fixed it — they just emailed back telling me to go to the airline, which felt useless. Kinda surprised they replied so quickly, but it didn't help. Probably won't use them again.
Looks cheap, not really
check baggage and compare.
Half my coffee, half convinced
skeptical. Final: relieved, not thrilled, but it worked out.
Late check-in lifesaver
I first noticed her at the Wizz Air counter when my online check-in kept failing. I had a tight window — leaving in two hours for a flight ten hours away — and I was close to panic. She spoke calmly and used my name, which stopped the spinning in my head. She fixed the check-in in a few minutes, even though the system wouldn't cooperate. I was surprised that it was that simple; she just knew what to do. A colleague had told me to ask the desk staff if things went wrong. Solid, practical help.
Halfway through it fell apart
my agent never told me I needed a visa for a self-transfer. I needed to get home fast because of a family emergency and a sore back that made waiting unbearable, so that oversight cost me several thousand dollars to fix and reroute. Trying to get a refund was a joke — customer service kept bouncing me around with canned answers, and delivery of tickets/updates was slow and inconsistent. I expected at least clear info and some help; instead I felt stranded and out a lot of cash. Pretty disappointing, honestly.
About Kiwi
The invention of airplanes flipped a whole new page in thechronicles of transportation. Thanks to a whole lot of modifications, crossing the borders of one country to another has now become a lot easier. However, there are still some issues that people commonly face when traveling, such as movement from the airports and booking a hotel. These and many more are the problems that travel agencies, such as Kiwi claim to have been in the business of solving. Reading honest reviews of Kiwi here is one such way to learn more about the company
About Kiwi
Kiwi is a flight agency, whose history can be traced back to 2012 as sky picker with over 2,600+ crew members. Kiwi has branch offices in nine countries and claims to be a multiple industry award winner. Kiwi asserts that its goal is to become the best in the travel industry and also offer job vacancies and advert for interested companies.
Products and services of Kiwi
Kiwi offers the services of air andground transport, ride-hailing, and micro-mobility. Kiwi also offers offline access to clients' boarding passes and more. Clients and prospects can subscribe to their newsletter to be kept abreast of their assortment of services.
Compliments, complaints, and tips for Kiwi
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Categories Kiwi
Vacations | Cheap Vacations | Air Ticket Providers
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Last update: December 2025
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Review with most votes
Flight booking
My recent experience with the online travel agency was amazing. The website was easy to use and the customer service was on point, making Kiwi a trustworthy platform for booking... Read onBy: alejandrin