Kiwi Reviews

: 27
78% Would buy here again

Most relevant positive review

  2024-05-24
Flights booked
I booked my flights with this company and everything went really well. The price was good, but I ...Read on
Rubie

Most relevant negative review

  2024-03-01
Flight booking
If you're looking for a company that will truly ruin your day, this one fits the bill. They ...Read on
general

Review with most votes

  2024-05-05
Online purchase
I have to say, my experience with customer service was frustrating in the beginning because I cou...Read on
roslyn

Reviews (27)

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    Flight booking

    My recent experience with the online travel agency was amazing. The website was easy to use and the customer service was on point, making Kiwi a trustworthy platform for booking flights. I liked that the website was simple to navigate and I could quickly find the best deals without any trouble. The pricing policy was transparent, so I didn't have any unexpected fees to deal with. The customer service team was quick to respond and super helpful when I needed to make changes to my booking. Overall, my experience with Kiwi was smooth and worry-free, which is why I'll definitely be using them for my future travel plans.


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    Recent flight booking

    The customer service at this company is amazing. I had some questions about my upcoming flight and was happy to see that their contact system really works. The reps knew what they were talking about and were able to help me out fast. Also, when I had a problem with checking in online, the team guaranteed me that my boarding passes would come 24 hours before my flight. And they did just that - the passes came right on time and I could go ahead with my travel plans smoothly. I was really impressed with the great service and professionalism of the staff overall.


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    International flight tickets

    My folks bought plane tickets for an overseas trip for the first time, so I was a little nervous about how it would all go. Luckily, everything went really well with no problems at all. The whole booking process was super simple and stress-free. The customer service was top-notch, they were able to quickly address all my questions and worries. The price for the long flight was fair. The tickets arrived to my parents quickly and smoothly, they got their e-tickets without any trouble. All in all, I had a really positive experience booking with them.


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    Flight search app

    I've been using this flight search app for a while now and I have to say, I'm really impressed. The interface is easy to use and makes it simple to find the cheapest flights. What I like most about this app is how flexible it is when it comes to search options. Whether I'm searching for flights in a certain area or for specific dates and destinations, this app has everything I need. It's definitely made budget travel a lot easier for me as a backpacker. Thanks for providing such a fantastic service.


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    Flights booked

    I booked my flights with this company and everything went really well. The price was good, but I got kinda annoyed because I wasn't sure about the baggage allowance. When I reached out to customer service for help, they weren't very helpful. Despite that, the flights were on time and the service during the flight was really great.


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    Flight ticket purchase

    This was my first time trying to buy a flight ticket on this site and, boy, was it a letdown. I got a message only three hours before my flight saying that all the seats were gone, which really put me in a tough spot. And to top it off, I had already paid for the ticket, so you can imagine how frustrating that was. I mean, they said they'd give me a refund, but it's just not cool to sell something that doesn't even exist in the first place.


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    Flexible scheduling and guarantee of itinerary

    I was really happy with how flexible and reliable this airline was. They had tons of different flight times for cheap trips around Europe, plus they promised to help out if anything went wrong with the schedule. It was so cool that they actually cared about making sure you got where you needed to go on time. I definitely felt like they went above and beyond for me, and I even snagged some window seats once!


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    My juice order

    I ordered a juice from this spot thinking it would arrive fast, but it took longer than expected. I was pretty disappointed because I was really thirsty and looking forward to trying it out. I reached out to customer service and they were really friendly and fixed the problem right away. They even gave me a little discount to make up for the delay. In the end, I was happy with how it all turned out.


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    Scheduling error resolution

    I just talked to customer service because of a scheduling mix-up, and I was really impressed by how knowledgeable and professional the agent was. They were so nice, helpful, and patient in fixing my issue. They not only took care of my concerns right away but also checked back with me to make sure everything was fixed. I was really blown away by the amazing customer service.


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    My first time buying a flight ticket

    I was really nervous at first because it was my first time buying a plane ticket. But everything turned out fine and I didn't encounter any issues. The only thing I would recommend is showing the flight cost before asking for all our passport information. That way, we could see the cost upfront and possibly consider changing to a different flight if necessary.


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    Online purchase

    I have to say, my experience with customer service was frustrating in the beginning because I couldn't get ahold of anyone through the app. But once I finally got through, the person I spoke with was really friendly, helpful, and fixed my issue pretty quickly.


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    App access issue

    Man, I had a ton of trouble trying to get into the app. It was a nightmare just trying to find a phone number to call for some help. And when I finally reached someone named Bambi, it got even worse. Their English was so hard to understand, it was like talking to a wall. It was totally frustrating.


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    Airline ticket purchase

    Booking my airline ticket was super easy and smooth sailing from start to finish. They sent me emails right away with all the details I needed, like when to print my boarding pass and tickets. The website was really simple to use and made everything quick and painless.


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    Flight tickets

    Kiwi is usually pretty user-friendly, but I did get annoyed by all the pop-ups telling me to download the app. It's important to make sure you look out for things like how long transfers will take and if you can check in online. Even with those issues, Kiwi will still get you that ticket.


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    Flight booking assistance

    The customer service rep, Zoohaib, totally saved the day with sorting out my refund and clearing up some stuff about another booking I had with them. He made sure everything was good to go and gave top-notch service. I've been a repeat customer with this company and their customer support always blows me away. Huge thanks to Zoohaib for doing an awesome job!


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    Flight booking

    If you're looking for a company that will truly ruin your day, this one fits the bill. They couldn't care less about actually keeping their customers happy. I had to make a change to my flight reservation and tried to cancel it a good 20 days before my trip. Most other businesses out there would understand that things happen and allow you to adjust your plans, but not this one. Zero wiggle room, no common sense, just pure inflexibility. They're only in it for the money, not for the people they're serving. Stay away from them if you don't want to deal with unnecessary stress and frustration.


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    Flight booking issue

    I was trying to book a flight to Spain and totally spaced on putting in my passport expiry date. When I went back to fix it, they were trying to hit me with some extra charges. So I called customer service and thankfully they sorted it out for me without any additional fees. Really thankful for their help!


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    Flight booking and refund

    Let me tell you about my terrible experience with this travel service I used. I booked a flight through them, but realized within a day that they were not good at all. After reading bad reviews and having problems in Korea, I decided to cancel and get a refund. Kiwi told me the refund was in progress and they were contacting the airline to complete it. But when I reached out to the airline, I found out that my tickets were not canceled, and there was no sign of the refund. The longer this refund takes, the more fees I'll have to pay. Why did Kiwi lie about the refund? I want my money back right away, or I will definitely let people in Korea know about this dishonest company on social media.


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    Flight booking experience

    I'm really upset about how this company operates. I booked a flight with them and ran into a lot of problems. I not only lost over $1000, but when I tried to write an honest review, they had the nerve to say it wasn't real. How can they decide what's a genuine customer experience? It's not right for a company that's supposed to be good. I want others to know about the dangers of using this service because they clearly don't care about being open or listening to customers. Stay away from them at all costs.


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