Kiwi83 reviews
This score is based on 83 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Quick delivery, meh support
Arrived fast, support slow — overall pretty satisfied.
Hesitant, now kinda impressed
Was skeptical at first, then surprisingly reliable.
That moving-day relief
Realized I was happy when they fixed my moving backache—staff actually cared.
Mostly reliable, small hiccups
Use it for weekend trips; mostly smooth booking, though occasional confusing connection emails.
Almost stranded
Thought we'd be stuck after overbooking, but they squeezed my family onto a later flight home — relieved.
Quick, no fuss
Delivery early, customer service fixed a small issue, now use this daily.
Unexpected red flag
I first saw them on Instagram, tipped a buddy — delivery never arrived, support ghosted me.
Delivery surprised me
Halfway through my day, package finally arrived — customer support ghosted me, but delivery was quick.
Relief when refund arrived
Halfway packing for a work trip I checked my account — refund posted. I use Kiwi for business and weekend trips; that moment convinced me.
Oddly relieved
I was sure it was over, no refund, but after persistent message they finally refunded me — felt relieved, surprised but happy to move on.
Late refund, shaky service
I ordered a part I need for my daily commute; they took payment, never delivered, refund dragged on, but weirdly a rep offered partial credit.
Charged and ghosted
No refund — that’s the headline. I saw the charge in my bank app, told my buddy; Air India insisted they'd sent it, which felt like being ghosted — yeah, stung.
Finally sorted after months
I needed the ticket for a sudden move, was worried for months; when they finally refunded, rebooked, I relaxed — grateful it worked.
Slow refund, helpful team
Would use them again — they finally sorted things after a three-month refund delay for my canceled flight; I was moving for work, exhausted.
Small refund, big headache
I saw them on a deal forum and a friend suggested it. I hesitated, paid €487. Got €15.12 back. No real support, only a bot, really useless. Still shocked
Quick refund updates
They replied fast which calmed me. Refund was tracked and I got a notice when part arrived. Not perfect, took longer than expected, but better than others.
Bumpy start, okay finish
Saw it on a buddy's travel post and gave it a shot — first flight delayed, missed my connection, customer reps were slow and I rebooked myself (costly), but ticket delivery was quick and support helped eventually.
Tiny win, not perfect
I felt oddly relieved the moment they owned up to the mix-up and processed a refund — not perfect, I’m still missing $900, but the tone changed and they actually followed through. Would use again with caution; double-check cancellations and keep receipts, seriously — next time.
Tiny print, big hassle
Halfway through check-in I saw the tiny 'no hand luggage' note. I was on an 8-day trip across Europe and needed my carry-on for meds. They gave €92 of €500 back — at least something, but felt like a ripoff.
Half-packed, annoyed, then relieved
We were half-packed when the flight got canceled and honestly I was ready to be done with this company (phone reps were kind of blunt and the emails felt like copy-paste stuff). I first saw the fare on a deal app and even tipped my sister to check it out — so yeah, annoyed that our plans hit a wall. After a couple of frustrating calls (listen, they do put you on hold a lot), one rep finally took the time to actually look into the refund and walked me through the steps — slow at first, but it got resolved. So, skeptical start, but a decent finish; not perfect, still annoyed about the hassle, but glad the money came back in the end.
About Kiwi
The invention of airplanes flipped a whole new page in thechronicles of transportation. Thanks to a whole lot of modifications, crossing the borders of one country to another has now become a lot easier. However, there are still some issues that people commonly face when traveling, such as movement from the airports and booking a hotel. These and many more are the problems that travel agencies, such as Kiwi claim to have been in the business of solving. Reading honest reviews of Kiwi here is one such way to learn more about the company
About Kiwi
Kiwi is a flight agency, whose history can be traced back to 2012 as sky picker with over 2,600+ crew members. Kiwi has branch offices in nine countries and claims to be a multiple industry award winner. Kiwi asserts that its goal is to become the best in the travel industry and also offer job vacancies and advert for interested companies.
Products and services of Kiwi
Kiwi offers the services of air andground transport, ride-hailing, and micro-mobility. Kiwi also offers offline access to clients' boarding passes and more. Clients and prospects can subscribe to their newsletter to be kept abreast of their assortment of services.
Compliments, complaints, and tips for Kiwi
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Categories Kiwi
Vacations | Cheap Vacations | Air Ticket Providers
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Last update: January 2026
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Review with most votes
Flight booking
My recent experience with the online travel agency was amazing. The website was easy to use and the customer service was on point, making Kiwi a trustworthy platform for booking... Read onBy: alejandrin