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Talk to Live Human At Kiwi️Refund rollercoaster
document every message, expect headaches, and be ready to push. Small positive: the first partial refund did hit my account, so something moved, at least. Overall a frustrating experience but also oddly empowering once you stop letting it roll over you.
Oddly relieved, but annoyed
I was pacing and kinda half joking with a friend when the credits finally appeared — weird relief, honestly. I booked a ticket through Kiwi.com, it said the booking wasn’t confirmed yet and I wouldn’t be charged until it was. After a day with no confirmation I asked for a refund. They gave me credit on the site instead of returning money to my card and I had to dig around to even find those credits. So, satisfied that something came back, but annoyed by how messy and unclear the whole thing was.
Charged then canceled — odd experience
I first saw the fare in a Facebook travel group and told my roommate. They charged my card and sent a confirmation right away, so I felt okay—until a few days later I got an email saying the booking was canceled due to a “technical issue.” The chatbot was useless (keeps saying it can’t help) and it took ages to reach a real person. After filing with the BBB they eventually refunded me and gave a small voucher, so I'm glad it didn't ruin my trip, but delivery and customer support were messy.
Finally confirmed
Kiwi told me to check with the airline, the airline said they'd processed the cancel and to check with Kiwi, rinse and repeat. When the airline finally confirmed they had a refund from Kiwi, I felt okay, not thrilled, just glad it wasn't lost. Still, Kiwi couldn't tell me when the money would hit my account, which is annoying — could be weeks, could be months. Tip: push both sides and save screenshots.
Good deal, messy trip
I won't book through Kiwi.com again - bummer, because I love a good deal. I travel a lot for work and weekends and usually rely on aggregators, so I tried them because the price looked good. The booking itself was straightforward, the confirmation came through, and my flights technically happened, but the arrival airport on my first leg was changed without clear notice. That forced me into a last-minute taxi to the right airport (ended up costing about €180) and I couldn't grab my checked bag in time. Now I'm paying to ship the suitcase back to Italy and Kiwi refuses to cover it. So yeah, it worked in the narrow sense - I got where I needed - but the support and responsibility were seriously lacking.
Relief at confirmation
I booked a complicated, multi-leg golf trip by phone and told the agent up front I needed one checked suitcase plus an extra golf bag. They said to pay in full to lock the flights and that adding baggage afterward wouldn't be a problem. After I paid for a nonrefundable itinerary I got an email saying the golf bag couldn't be added — that was the panic moment. I spent days on hold, sent a few messages, was brushed off a couple times, and started looking at other carriers; I’ve had smoother experiences elsewhere. The turning point was when a senior rep finally picked up, checked the routing properly and confirmed they could make a note and add the bag for a fee. It wasn’t free, but when I saw the booking updated and the confirmation arrive I knew it would work. Not perfect — customer service could be quicker — but in the end the trip stayed on and the clubs are coming with me.
Morning cancellations and a week of paperwork
two flights were cancelled. No explanation in the app, just the fact. I immediately hopped onto the airline’s site and bought replacement seats there, because I needed to get moving. That part actually worked out — the trip itself wasn't ruined, so I'm glad about that, really.
Then came the back-and-forth with Kiwi. I expected a straightforward refund since they cancelled the flights. Instead they asked for screenshots, proof of new tickets, and kept repeating requests. I checked my spam folder eventually and found messages saying they were refunding only seating fees, not the flights. After seven days of messaging, Kiwi claimed they weren’t responsible for the ticket refunds. That was aggravating and felt slow and vague — and yes, my pre-booking worry about support was unfortunately confirmed, not resolved.
Compared to other companies I've used, where customer service actually answers clearly, this felt mediocre. Still, practical outcome: I’m thankful my trip went ahead, and I didn't lose travel days, but I lost time on the admin. If you’re after low fares and can handle the paperwork if something goes wrong, fine. If you want dependable service, look elsewhere.Seat-saver mid-trip
Midflight, these bookings saved my aching back; minor delay.
Didn't think it'd work, honestly
Buddy tipped me on Ryanair, skeptical then wow.
Small win, slow
Halfway through bills; it recovered some but slowly.
Quietly efficient
Needed for bad back; arrived on time, helpful
Tiny win, mixed feelings
Booked work flights — skeptical, then happy.
Unexpected comfort
Needed for bad back; skeptical, now relieved.
Quick delivery, meh support
Arrived fast, support slow — overall pretty satisfied.
Hesitant, now kinda impressed
Was skeptical at first, then surprisingly reliable.
That moving-day relief
Realized I was happy when they fixed my moving backache—staff actually cared.
Mostly reliable, small hiccups
Use it for weekend trips; mostly smooth booking, though occasional confusing connection emails.
About Kiwi
The invention of airplanes flipped a whole new page in thechronicles of transportation. Thanks to a whole lot of modifications, crossing the borders of one country to another has now become a lot easier. However, there are still some issues that people commonly face when traveling, such as movement from the airports and booking a hotel. These and many more are the problems that travel agencies, such as Kiwi claim to have been in the business of solving. Reading honest reviews of Kiwi here is one such way to learn more about the company
About Kiwi
Kiwi is a flight agency, whose history can be traced back to 2012 as sky picker with over 2,600+ crew members. Kiwi has branch offices in nine countries and claims to be a multiple industry award winner. Kiwi asserts that its goal is to become the best in the travel industry and also offer job vacancies and advert for interested companies.
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Compliments, complaints, and tips for Kiwi
Have you used the services of Kiwi before? Did you experience any irregularities in the course of surfing their website? Do you have submissions or reservations you might want to lodge here? Would you endorse them to others? Your feedback will provide the company with tips and ideas on how best to improve its service delivery. We look forward to hearing from you!
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Categories Kiwi
Vacations | Cheap Vacations | Air Ticket Providers
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Last update: June 2026
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Flight booking
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