Kiwi88 reviews
This score is based on 88 genuine reviews submitted via US-Reviews since 2023.
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They replied fast which calmed me. Refund was tracked and I got a notice when part arrived. Not perfect, took longer than expected, but better than others.
Bumpy start, okay finish
Saw it on a buddy's travel post and gave it a shot — first flight delayed, missed my connection, customer reps were slow and I rebooked myself (costly), but ticket delivery was quick and support helped eventually.
Tiny win, not perfect
I felt oddly relieved the moment they owned up to the mix-up and processed a refund — not perfect, I’m still missing $900, but the tone changed and they actually followed through. Would use again with caution; double-check cancellations and keep receipts, seriously — next time.
Tiny print, big hassle
Halfway through check-in I saw the tiny 'no hand luggage' note. I was on an 8-day trip across Europe and needed my carry-on for meds. They gave €92 of €500 back — at least something, but felt like a ripoff.
Half-packed, annoyed, then relieved
We were half-packed when the flight got canceled and honestly I was ready to be done with this company (phone reps were kind of blunt and the emails felt like copy-paste stuff). I first saw the fare on a deal app and even tipped my sister to check it out — so yeah, annoyed that our plans hit a wall. After a couple of frustrating calls (listen, they do put you on hold a lot), one rep finally took the time to actually look into the refund and walked me through the steps — slow at first, but it got resolved. So, skeptical start, but a decent finish; not perfect, still annoyed about the hassle, but glad the money came back in the end.
Mid-coffee booking
I was half-listening when a buddy sent me the link, so I booked through the app mid-coffee. It felt slick and fast, kinda satisfying to use, though later the airline couldn’t find their reference number — awkward. Support tried to help and was friendly, but the refund thing is unclear. Still usable, just not flawless.
Quietly surprised
Honestly, I'm kind of surprised — in the end it worked out better than I expected because they actually gave me usable credit and I got my trip sorted. I used them last month after a canceled flight; at first I thought it was sketchy (no phone, slow replies, refund going to a wallet), felt stuck. After some back-and-forth the wallet credit was fine and I booked a new flight. It's clunky but it did its job.
Worked okay, just watch the fees
I first spotted them in a Google results page and told my friend to check prices — they did look great at first. The ticket delivery was fast (e-ticket in my inbox right away) and customer service actually answered when I asked about changes, but the baggage and fees are confusing and you end up paying more than the headline fare. Not perfect, felt a bit bait-y, but it did get me where I needed to go.
it wasn’t)
I booked a cheap connecting flight because I had to get to a specialist — needed it, no wiggle room. I was suspicious from the start (too cheap, right?), but I went for it anyway. Then the transit flight got canceled and I spent days calling and emailing Kiwi.com. No one picked up, just canned automated replies. I filed for a refund (about €288) and... nothing. Still waiting. So yeah, my doubts didn’t vanish. Lesson learned.
Booking confusion and wheelchair mix-up
call the airline yourself.
Booking mess and poor accessibility help
I tried pulling up our reservation from the confirmation email and the website kept saying the booking doesn't exist. We were planning a family trip to Europe from CA and my daughter uses an electric wheelchair every day, so I wanted to register it in advance. Support never fixed it — they just emailed back telling me to go to the airline, which felt useless. Kinda surprised they replied so quickly, but it didn't help. Probably won't use them again.
Looks cheap, not really
check baggage and compare.
Half my coffee, half convinced
skeptical. Final: relieved, not thrilled, but it worked out.
Late check-in lifesaver
I first noticed her at the Wizz Air counter when my online check-in kept failing. I had a tight window — leaving in two hours for a flight ten hours away — and I was close to panic. She spoke calmly and used my name, which stopped the spinning in my head. She fixed the check-in in a few minutes, even though the system wouldn't cooperate. I was surprised that it was that simple; she just knew what to do. A colleague had told me to ask the desk staff if things went wrong. Solid, practical help.
Halfway through it fell apart
my agent never told me I needed a visa for a self-transfer. I needed to get home fast because of a family emergency and a sore back that made waiting unbearable, so that oversight cost me several thousand dollars to fix and reroute. Trying to get a refund was a joke — customer service kept bouncing me around with canned answers, and delivery of tickets/updates was slow and inconsistent. I expected at least clear info and some help; instead I felt stranded and out a lot of cash. Pretty disappointing, honestly.
Early cancel, late reply
Half awake I hit cancel on a two-flight ticket less than 12 hours after buying it, thinking I could at least get some money back. I waited. They replied only after the flight date, saying it was the airlines' fault. I wish I'd read the comments and called the airline sooner — would've probably had a better shot. I did rebook the trip with new dates. They were cheaper at first, but after this I'll steer clear. Kind of relieved it wasn't messier, and a little annoyed too. I've had worse experiences with other brokers, so I'm grateful it only ended up like this.
The one sigh that didn't last
I booked through them because I needed a refund after a last‑minute move; I’d been burned by another agency before, so I was on edge. The one real moment I felt satisfied was when Turkish Airlines sent an official email confirming they’d processed the refund — I exhaled, thought it was over. Then Kiwi.com switched stories, said the ticket was non‑refundable and claimed the airline refused, even after I forwarded the airline’s proof. Relief turned to annoyance as I had to chase them, messages, no clear answer. Frustrating.
Eventually a fair refund
they actually processed a decent refund. It was messy — lots of emails, vague answers, and I had to push — but in the end they returned enough money that I felt it was fair. Not perfect, I’d have liked faster replies, but the outcome was okay. Tip: keep copies of every message and be persistent. Glad it didn’t drag on forever, honestly. Would recommend, with caveats. Be ready to follow-up.
Found the refund, eventually
save every reply, because you’ll need it.
Refund left a bad taste
I wouldn’t count on Kiwi.com to have your back. I paid $1,850 for a trip to Iran — routine booking I do a few times a year for work and a couple long weekends — and when the war cancelled the plans they only gave me $1,640 back. They kept $210 with no real explanation. I reached out, tried to get a straight answer, and the replies were defensive, kind of evasive, almost like they were protecting themselves instead of helping me. I get businesses need policies, but penalizing customers for something out of our control feels wrong. Useful for cheap fares maybe, but don’t expect solid crisis support.
About Kiwi
The invention of airplanes flipped a whole new page in thechronicles of transportation. Thanks to a whole lot of modifications, crossing the borders of one country to another has now become a lot easier. However, there are still some issues that people commonly face when traveling, such as movement from the airports and booking a hotel. These and many more are the problems that travel agencies, such as Kiwi claim to have been in the business of solving. Reading honest reviews of Kiwi here is one such way to learn more about the company
About Kiwi
Kiwi is a flight agency, whose history can be traced back to 2012 as sky picker with over 2,600+ crew members. Kiwi has branch offices in nine countries and claims to be a multiple industry award winner. Kiwi asserts that its goal is to become the best in the travel industry and also offer job vacancies and advert for interested companies.
Products and services of Kiwi
Kiwi offers the services of air andground transport, ride-hailing, and micro-mobility. Kiwi also offers offline access to clients' boarding passes and more. Clients and prospects can subscribe to their newsletter to be kept abreast of their assortment of services.
Compliments, complaints, and tips for Kiwi
Have you used the services of Kiwi before? Did you experience any irregularities in the course of surfing their website? Do you have submissions or reservations you might want to lodge here? Would you endorse them to others? Your feedback will provide the company with tips and ideas on how best to improve its service delivery. We look forward to hearing from you!
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Categories Kiwi
Vacations | Cheap Vacations | Air Ticket Providers
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Last update: January 2026
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Review with most votes
Flight booking
My recent experience with the online travel agency was amazing. The website was easy to use and the customer service was on point, making Kiwi a trustworthy platform for booking... Read onBy: alejandrin