MTD Parts

All reviews

MTD Parts

36% Would buy here again

Reviews, complaints & experiences Write a review

Read independent reviews, consumer experiences, feedback and complaints right here! Get to know the best shop place your (online) order. Everybody together now decides which shops are worthy and which aren't!

Spotlight: What are our customers saying?

M
Michael Langsdale
I'm dumbfounded. This is hands down the best customer service I've dealt. I've been looking for a pulley that goes along with the spindle assembly. I've used the part number given in my manual, I ...Read on
J
Jeffrey L McGinthy
Like they say if you give good service 1 in 10 will tell somebody. If you give bad service 7 in 10 will tell somebody. The low rating is distorted. I found a battery and charger with MTD at as...Read on
T
Theresa Albert
Purchased a shoulder spacer for my walking mower. Ordered early on 9/2 hoping it would be shipped prior to the Labor Day holiday. No notations on their website stating they were closed Friday thr...Read on
J
John Thornton
Called and asked for the parts I needed for the rearbagger on my mower. Was told I needed only two two parts. Ordered them, despite the price being higher than I expected. They came separately, and...Read on
S
Shay Newman
I ordered a replacement operator bail online, item indicated in stock andI figured easy, peasy, just order and wait. 5 days go by order no processed, just sitting and chilling, I call to ask what'...Read on

All reviews (11)

  • No reviews yet!

    Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.

  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    A spindle assembly for a troy built mower

    I'm dumbfounded. This is hands down the best customer service I've dealt. I've been looking for a pulley that goes along with the spindle assembly. I've used the part number given in my manual, I have ordered 2 from Amazon and the 2nd from MTD. unfortunately both were the wrong sizes. When I contacted MTD for help they refunded my original purchase and told me to keep it... I told then I'd be happy to send it back I have no use for it, they suggested I donate it to a small shop. They next discounted the new part and gave me free overnight delivery. I'm very happy and appreciative for their customer service.

    I don't believe you. You're a shill.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Battery & charger for Cub Cadet lawn trimmer

    Like they say if you give good service 1 in 10 will tell somebody.
    If you give bad service 7 in 10 will tell somebody.
    The low rating is distorted.
    I found a battery and charger with MTD at as low a price listed.
    They were the ONLY company that had it in stock.
    Home Depot, Lowes, Menards, TSC etc.
    NOBODY ELSE HAD THESE IN STOCK.
    I should have bought everything here.
    I ordered online on a Sunday.
    Received the battery on Wednesday and the charger on Thursday.
    I WILL BUY FROM THEM AGAIN!!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    shoulder spacer for walking mower

    Purchased a shoulder spacer for my walking mower. Ordered early on 9/2 hoping it would be shipped prior to the Labor Day holiday. No notations on their website stating they were closed Friday through Monday for the holiday. The item was in stock & stated they would Email a shipping confirmation.
    Waited until 9/6 to "chat" since no Email confirmation received. They apologized stating that the order was packed and ready to picked up by UPS that day (this was later afternoon).
    With no Email confirmation of shipment, I chatted again on 9/9. After a 30 minute chat, I was informed that they would be certain to get the item shipped out today. I asked them to expedite the shipping process at their cost since I've waited already but they stated they could not change the shipment option.
    Within 30 minutes of my second chat, I received my confirmation Email that the item will ship today, 9/9.
    I have been unable to cut my lawn without this part (mower works but with Zoysia grass it's impossible to cut through without the proper use of the mower).
    Such aggravation from MTDparts. They apologized on the first chat for the delay but did nothing to get the item shipped which means the apology was meaningless.
    Way too much time wasted. Would not recommend them & will not order from them in the future.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Bought mower bagger parts

    Called and asked for the parts I needed for the rearbagger on my mower. Was told I needed only two two parts. Ordered them, despite the price being higher than I expected. They came separately, and when I looked at them, I realized I still needed more parts. Called back and was told I needed several more parts which would have totalled more than $120 additional. I then asked about returning, completely unused, the two parts I had ordered. MTD gave me a return authorization, but return shipping was my responsibility.That meant I lost $55 because MTD did not tell me originially what parts were needed. I am very disappointed.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Operator Bail

    I ordered a replacement operator bail online, item indicated in stock andI figured easy, peasy, just order and wait. 5 days go by order no processed, just sitting and chilling, I call to ask what's going on with my order and see if i can expedite shipping since it been sitting. Need the part to mow my lawn. Rep tells me that they are actually out of stock on the item and apologies it would ship when i can. I asked to have the order cancelled, My lawn's not gonna stop growing because MTD asked it to. The rep hung up on me. just ended the call without reason. ten mins later - my card is charged for the purchased. I called back but the customers service center was closed.

    next am wake up to a shipping notification. MTD Shipped the cancelled order. WHY???

    I called a third time to customer service - end up with the same employee that hung up on me the day before. refuses to help fix the situation. refusing to stop shipment, refusing a refund, refusing and return shipping tag. He actually asked me to pay return shipping on the cancelled item when i receive it. Asked for a manager or supervisor, and rep refused to transfer the call as well. gave me some B.S. response that there is no on site management. He offered to take my name and number and forward it to them and i'd get a call back in 48 hours. Unacceptable. - the order was cancelled. if this is true, another reason NOT to do business here.

    terrible customer service beyond all belief. I would not recommend this company to anyone. After rude customer service and being hung up on, rather than waiting for the part, I chose to go buy new mower from a completely different company.

    DO NOT BUY MTD


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Cub Cadet Lawn Stripping Kit

    Absolutely TERRIBLE customer service, DO NOT PATRONIZE this site.

    Placed an order on 5/13/21 for a part that was in stock. One email stating the order was received was sent within minutes of finalizing the purchase, and then NOTHING until I called yesterday about the order. CSR stated that the product was indeed in stock and he was not sure why it hadn't shipped yet. Since a decent amount of time had passed and I had not received the part, it was necessary that I pursued other options and no longer needed the item.

    I requested a refund, to which the response was, "I will have to email my supervisor to get his ok to process the return." Fairly standard practice, not an issue. Then once the CSR returned to the call it was stated that the order could not be canceled. (At this point NO payment had been processed and no product was ready for shipment.) For 3 weeks my order was too unimportant to be billed, boxed, and shipped; BUT call on a Friday, 2 hours before they close and my order was now SO important that it couldn't be canceled and made it on a UPS truck before close of business.

    The CSR also stated at the end of that if I truly no longer needed the item I could send it back to them once I received it. Which is complete garbage and only serves to waste my time and money, wouldn't be surprised if there is a "restocking fee" in addition to the unnecessary cost of me shipping it back.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    deck front lift rod

    One part. Not hard to find in the warehouse. Slip it in a mailer. Ship it. Right? Four days after I ordered it, they claimed it was shipped. They promise "3-5 days shipping". SEVEN days after they claimed it was shipped I'm still seeing "Check back tomorrow for an updated delivery date".

    Check with the shipper - UPS - they say "the label was created. However, we never had possession of the package".

    Try to contact MTD, ... no one answers the phone after three hours, no one responds to the "online agent".


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Parts for a snow thrower.

    I ordered my parts on 3/15/21 and have yet to receive them. I tried to call several times but was on hold for well over an hour each time. I don't think they planned on ever answering my call. Tried to chat online and once again I was kept waiting for a very long time. If customer service is that busy on the phone and online then I can only assume that they have many unhappy customers. Tried to track my order but didn't get anywhere there either. I guess all I can do is call my credit card company and file a claim with them. Will never order from here again or buy another one of their products.


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Chainsaw Remington Rebel

    OMG the customer service is horrible. Plus how can you tell me to take my chainsaw, that is less than 1 year old, to a service dealer, and then deny the warranty, after you told me on the phone that the chainsaw would be fixed under warranty? The only way to get my property back was to pay the man for the work done. This is just bad customer support

    I’m in Houston, Texas and can’t find a authorized warranty repair dealer to work on my chainsaw. I need help!!!


  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Drive Belt, Blades, Cover

    Purchased June 17, 2020 Cub Cadet Drive Belt, Blades, and Cover. As of June 24, 2020 order has not shipped, Have tried to call twice to cancel order have been put on for over 45 minutes. I then tried their "CHAT" option and would not work. This company has taken my money, has not given me my product and has not given me a way to get my money returned. So if you have other means to get what you need you need to go elsewhere. I always try to buy products that are oem but this experience makes me wonder about this brand supporting itself.


Others also viewed

AVG Technologies brand logo for reviews of mobile phones and telecom products or services

AVG Technologies

4 reviews

Are you in need of antivirus software? Do you like quality antivirus software? Do you need malware blocking software? Do you need good Ant fishing ...

Journeys brand logo for reviews of online shopping for Fashion products

Journeys

1 reviews

Are you interested in getting the best of fashion for you and your family or friends? Do you love quality shoes and clothes, either for men, women,...

Justice brand logo for reviews of online shopping for Children & Baby products

Justice

1 reviews

Are you planning to get new clothing and accessories? Do you like quality services? Do you want to go shopping for new clothes and accessories? Do ...

Pro:Direct Soccer brand logo for reviews of online shopping for Sport & Outdoor products

Pro:Direct Soccer

1 reviews

Top quality sportswear can make a significant difference in your performance, no matter what the sport you are engaged in. Genuine sportswear can n...