Hale Groves

Reviews, complaints and customer experiences (11)

2 boxes. A few pieces rotten. Very unattractive to look at. Most importantly, these oranges are ordinary, not especially sweet and I can get better oranges at the local grocery store. Will not order from this company again and frankly, local oranges are better. I live in Maryland!!! The oranges are just not good.

This is best for everything !! i can gift to my family , try for myown or just explore. its wonderful! i personally love peaches but i dont exactly know when i can get the fresh peaches to eat. so i preordered it from here . what they do, they deliver it to me when the season comes and its sounds weird but so helpful ! sometimes i dont even remember i am getting the box
Also i ordered the honeybell zest cake and jumbo deluxe cashews , bit of expsiee but taste amazing ! also there are lots of fresh fruits pre order options to try it out

I received these as a gift and was home when they were left on my door step in cold upstate NY. I have tried 2 of the 9 in the box ... hard to peel, dry and pithy inside, stringy and not enjoyable at all. I may just juice the rest or throw them out to the birds. What a disappointment. I won’t tell my friend who sent them. I can’t really give atrue star review since I didn’t order the box

Wonderful fruit so I was told..Arrived safe and all in order.Fresh and very enjoyable I was told.Thank you Hale...
Everyone was very Happy.
Xmas. 2020. Some happiness for a change. Lots of smiles for my family. Thank you!!

Would give negative stars if I could, there's no way they ship fruit this bad in good conscience.

My mother gave me a Christmas "gift" from this company and it was the worst fruit I've ever seen. It was damaged, rotten, and I almost threw up when I tried one of the oranges. I sent numerous emails and pictures over the course of 4 weeks and got no response ever. I finally called and they refunded her money, but also removed my review from their website (I don't think it ever actually got posted, it was under review or whatever and then just discarded). I was assured this was something that doesn't happen, they were under pressure to keep up, etc. etc. Well, today a surprise box arrived, from Hale Groves! I don't know what they told my mom to get her to order more, I was honestly scared to open the box. SURPRISE (NOT) it was the ugliest looking honeybells I've ever seen, I didn't know they could even look this bad unless they were in the trash. Out of a whole box 1 looked like an actual honeybell, the others just looked like regular beaten up oranges that any normal place would throw away. There's a reason you don't find any positive reviews for this place in the last few years on their website. Also, do not feel sorry or buy into their "we're so busy" BS. My mom told me after her order she received *45* emails from them trying to get her to order more fruit. So they want more business, no matter what it takes or what they send out. Order from anywhere else, you will find 100% better citrus at any Walmart. This is another box of citrus that just goes in the trash. I guess I can't call this a scam because they give your money back, but it's a total waste of time, energy, and...well not fruit because this stuff is garbage anyway.

To explain my review stars:
3 Stars for Ordering:
I didn't order these, but I assume they are happy to take your money and that part works well.
1 Star for Service
They ignore emails and remove bad reviews. They do apparently refund orders, but it feels like a game they play at this point where not everyone will ask for one.
1 Star for Price
I don't know what they charge for these since it was a gift, but I would not take or eat this fruit for free unless I want to get sick.
1 Star for Delivery
The last box that arrived today was shipping in the middle of Winter and it's 26 degress in the day where I live. The oranges when I opened the box this afternoon (about 5-10 minutes after they arrived) they were frozen. I would have been upset if the fruit was edible in the first place.

Delivery took 10 days from date order shipped, arrived on time but I received a box of rotten fruit. Its now been 11days since I called for a refund and still have not received it. Poor customer service.

Negative only 1 was sent on time still waiting for ours. Today Dec 25 th nooooooooooo gift tray. Hale made off with 49.99 Merry Christmas to your pocket book.

what ever company delivers fruit does poor service. fruit was left 20 feet on porch(no view from house). was found that night at 11:00. fruit was frozen.

I had the orange and grapefruit package sent to my parents for Christmas. They were so happy to receive it. But the oranges were dry when cut opened. My mom was disappointed as she likes oranges. My dad ate the grapefruits which he said we’re good. I had sent an email 3x to hales groves but no one has responded. It states satisfaction guaranteed as the motto but I have to disagree as I am very disappointed no one has responded to me.

Waited over 10 minutes to place an order and hung up. Tried to order online and use a promo code for free shipping. I would not work that's why I had to call. Really poor customer service and misleading promo info.

I ordered the five favorites and I wanted it delivered in two business days. I paid for two business days. It arrived on the third business day. I contacted accounting and they told me it doesn't get shipped until the next business day. In other words, it took three business days. It doesn't say that anywhere on the website. I'm not happy it didn't arrive on time nor am I happy because I wan't refunded the xtra charge. I will not use this service again.