Vivino Reviews
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Reviews (23)
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Customer service experience
I was pretty disappointed with the customer service experience at Vivino. It's a bummer that there's no way to reach out for help through the app or website. The chat bot seems fake and doesn't really connect you with a real person or create a support ticket. This lack of direct communication with support can be super frustrating when you have problems with your orders. Plus, the app updates so often, like every 5-10 minutes, which is annoying.<br><br>Basically, if you're not buying wine from Vivino, the app works fine. But if you do buy wine and something goes wrong, like missing or broken bottles, or your whole order doesn't show up, you're out of luck. It's disappointing that they don't offer better support and take responsibility for these issues, which makes it hard to trust their service.
Wine bottle scanning app
The wine bottle scanning app used to be amazing, but lately, it's been a hassle. The camera doesn't recognize the bottles accurately, so I have to keep snapping pics to get the info I need. It's a letdown to see this feature performing worse now when it used to be so efficient. But at least the reviews and pricing info on the app are still solid and useful.
Wine app info
I used to really enjoy this app for learning all about wine, but now it's all jumbled up with irritating ads. I guess the original creators must have taken off because now it's just a pain to use. I'm definitely going to stick with The Wine Society instead!
Fast delivery, disappointing wine
The delivery came pretty fast and the package was nice, but the wine we got just wasn't our thing. It was actually a pricey bottle that we were really looking forward to enjoying. It would've been awesome if they had a return policy for wines that don't hit the spot for us, like some other wine clubs do. Making sure customers are happy should be a big deal.
Review with most votes
La Cantina tra gli Ulivi - Bos
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