I was charged 51.47 for 5 mask that back oder never showed up..

Don’t care what’s going in the world, a month to get something when you’re competitors are getting stuff out I less than two weeks? That’s just bad business.

So I just need to know is this really a scam, I saw it says it takes 30 days and thought it was reasonable but now I’m seeing its a scam and when I try to contact the company I get no response

Ha ha PK, I feel your pain too. Just got my 5 faceshields(camp) that I did not order. I was impressed that I actually got something. Customer Service with this company is not their gift. They give an email on their phone message, however, it’s so fast and somewhat inaudible. Live Chat and calling is a joke. Fingers crossed, maybe I’ll get lucky and hear from Jordan, I hope

I understand the long wait, but what I don't understand is 5 items I've ordered are none of my orders! There was a note stating NOT THE DESIGN YOU CHOSE BUT THE SAFETY YOU NEED. This is outrageous and unproffesional! Its like I've ordered pizza and effing broccoli arrived! If you don't have the item shoot me email quickly and be honest I would gladly get my money back for refund! You took my money anyways basically screwed me! My review doesn't stop here!

If it's too good to be true, ...it usually is.
Buyer beware... Made in China.

GTFOH this sounds like a moron who works for the company trying to defend this company's sorry ass business practices. Too many people on here with the same story. One or two instances is one thing. 100 reviews with the same complaints is another. Screw these scamming ass people.

just received my order after 5 weeks and all 5 face shields are not the style I ordered. Also the ones I received are very low quality. SCAM.

I get that they may be busy. But no way to contact them leaves me thinking this is a scam. All I'm looking for is an update. Three weeks and no contact, no email, no time estimate. Terrible customer service.

This company is taking orders they can't possibly fill on multiple websites. Customer service is nonexistent and according to BBB this is an ongoing issue NOT just due to the pandemic.

This is BS.. it’s been over a month and still waiting!! I need it now! I’ve purchased online from other companies and had no problems..

Thank god I ordered mine via paypal. I guess I will just report and get my money back. This is ridiculous. Order on 04/19/2020 paid the additional for priority delivery. Was told that it shipped last Thursday and that tracking number would take 24-48 hours. Still no tracking and I have to wait on a huge que in customer service again. I am so angry right now.

Ordered on 4-9-20. Conming up on 2 months...got a track number about 3 weeks ago. Said order was in route to DHL each time I checked it. Now that track number is invalid.

I wore this once and now there is a chemical smell and taste in my nose and back of my throat 4 days on!!!!!
DO NO BUY!!!!! Impossible to reach, voicemail full, chat doesn't respond, no email to reach them.
They also sent me the wrong items...
This company needs to be sued, I am happy to spearhead it.
If #Covid19 was a company, it would be called Alpha Defense! Bunch of clowns running a disgusting company!!!

Made in China???????

well looks like everyone on here pretty much got scammed . Good marketing by advertising on IG and FB to get people to believe in this . Ive been calling and emailing... nothing, i work outside and i ordered these timely and for a reason... I NEED MINE ASAP!!!

oh yea and not to mention, i live in Ft. Lauderdale. i can just come get mine. Thats 15 mins away!

I believe everyone is affected by this pandemic but, if youre short on staff or if the company is out of operation why do you still take orders? Why it doesn't explain before your purchase that it might take more time than usual to delivery. Why wait until you placed your order, then make you pay then right after ohhh it might take up to 30 days to received it. Then after that ohhh there's no one available to contact, call or chat but, im surely going to take your money.
I NEED MINE ASAP TOO!!

Quick to take ???? THEN say "oh, by the way, your order might take longer than 2-5 days"
All reviews are horrible. Facing the fact that I got burned by some scumbags feeding off a pandemic.. Wish I read reviews first!! My fault ..

Yeah this product come in from China, we have to wait 30 days , but went you go to the website they said 5 to 7 days and they get your Money immediately

It's Obvious that SA Fishing Co and Alpha Defense Co are the same company. I'm just hoping it's not a scam, I already realize they are made in CHINA. I wish the company would just communicate and advise on the reel order status. I understand the current delivery situation and extended time with products. I would at least like to know that this is a legit company, legit sale and feel like a valued customer. Please communicate!!!!!

I just ordered some. Website said up to 30 days which i thought was reasonable considering the demand and getting the material. I hope its not made in china because it says that its veteran owned

I've ordered from SA before. It's not a scam. Just taking longer because of the pandemic

Ordered. 4/3. Came in the mail today. I ordered 5 different designs that were available. Got 5 plain black face shields today with a card stating it’s not what I ordered... absolutely no communication saying that they were out or that they couldn’t send what I ordered. I never would have ordered from them if I knew this would happen. I try and contact customer service and I am 100+ deep in the waiting list and it’s not moving.

Could someone go pick my order up and ship it to me? I will Venmo the money to you. This is a joke.
Ordering 5 ⭐️
Pricing 4 ⭐️
Shipping -5 ⭐️
Delivery -5 ⭐️
Customer Service NONEXISTENT

i was excited to finally order these face shields. i ordered them on March 30. today is April 21. i haven't received an email since April 4th saying that it'll be 7-10 days before i get a tracking number. I've been trying to LIVE CHAT then for almost 3 days. the live chat starts at 99+ and i've been through it 6 times. got glendy or a gwendy to answer but after them asking how they can help me there was silence for 20 ish minutes then a message saying that the store is closed and showed me their operation hours. everyone is telling me to give up, that i got scammed.... i'm starting to believe it. this company is horrible.... pandemic or not.... i will never order from SA or AD company again. i will advise everyone to do the same.

I finally received my order but none of the eight items were what I ordered. The packing slip that came with them stated exactly what I ordered. I just received totally different mask plus no decal. Totally unsatisfied and would like to return but no one is responding to my emails. Zero stars!!! I’m pissed!!

I placed an order february 27th long before the pandemic and still not have received it...tried the live chat messaged them on facebook i feel like i got screwed

Finally got my order, and 3 of the 5 are right and the 2 , I wanted the most were subbed out, I’m upset

Order 4/5. Package sitting in same location since the 4/17. Can't get thru to them. Waited 2 hours in the cue. Then they said, be right back. 2.5 hours later. disconnected me. Filed dispute with credit card company. Looks like a scam to me.

We put in an order and paid for it over a month ago and got a cpl emails, which has seemed like enough to string you along. Your order is ready you will receive an email in a cpl days with tracking info. That was about a week ago. No problem taking your money, but no hurry getting your product out....

I get things are slower because of Covid 19, but this BS. I ordered mine on April 4th. It finally shipped on April 18th and won’t get here until the April 27th. I also ordered some items on Amazon on April 15th, and have already received all items. I think it’s because the company uses DHL to ship. My tracking says my package has been sitting in Raleigh for two days!! Raleigh is literally two hours from me!! And I have to wait another three days!?? Last time I will buy from this company, maybe if they use another carrier for shipping, but probably not.

Ordered 5. None of the designs we ordered were the ones we received. This wouldn't necesarily be bad except that I have all boys and these were cheetah, rainbow, and zebra print. I am on the non-moving, "99 people in the queue" chat, phone closed, and the email address non existent! "We will make it right" doesn't quite cut it.

This was written by a staffer for sure. There is NO EXCUSE for labeling items "Sold OUT" on your website when it is not in stock and waiting to be shipped from China or God Knows Where? Sending me crap overstock I didn't order without asking is a scam pure and simple. What vet would do this to another Vet?

Huge delay. Bait and switch. I have 5 designs I didn't order. I'm willing to get a trading post going. Live in CO

I got mine finally and none of the designs I ordered were what I received. Not even the correct decal !!! what a joke, can't call call them, can't email them...only a dam chat that puts you at 99 and you sit and wait forever for nobody or not even a freaking robot to speak to. I wish I would had done my research first but you know do to this virus and all I just bought them because I needed them since I work outside and my job is very active and moving around...what a scam

I've been reading everyone's post on here, so I won't waste anymore time trying to get my order CORRECT! I too was #99 in line to chat w/customer service, 2 out of the 8 I ordered was right, the others are purple, outerspace crud etc, I waited patiently for the shipment, but their covid 19 excuses no longer work, we all wouldn't be ordering so many if it weren't for covid 19, don't get screwed like the rest of us, don't order from this Co.

Bait and switch at its finest! Blocked my phone number and live chat? What a joke, bout yo speak with my bank about a charge back! Scam alert!

PK 20-04-2020
Ordered. 4/3, came in the mail yesterday. I ordered 5 different designs that were available. Got 5 completely different than what I ordered with a card stating it’s not what I ordered... absolutely no communication saying that they were out or that they couldn’t send what I ordered. I never would have ordered from them if I knew this would happen. Not one was correct! 99 deep in the waiting list and it’s not moving so I think I'm going to try my luck going thru Paypal for refund. I knew from the reviews this was risky, but I just assumed they wouldn't come, not that they'd just grab any 5 and mail them out.

[Order #ADG4-1170588] (2020-01-30)
By the looks of things my order seems a lost cause. I placed my order on 01/30 and other than an email confirming my order, I received another indicating order was inbound without a tracking number. Tried live chat and calling them, which lead to zero results in chatting with anyone. It's been well over 30 days. I don't want to give up my hopes, but this seems like a scam!

Ordered back at the beginning of April still haven't heard anything they changed my address from pa to fl can't get ahold of anyone chat says 99 in queue every time I get on call voicemail is always full haven't got a tracking number HELP

Hello put my order in on April 16 20 still haven't heard anything but they sure did take my money

ORDER NR ADG4-1253463
DATE 2020-04-03
I bought 8 face shields, delivered on 2020-04-27. All the horrible prints, none of which I chose on the site. They did not warn that they would be changing all the prints. I try to contact by phone, by chat, but nothing. This company is a fraud. For sure, buy the manufacturer as cheaper prints, which are horrible, like which are not advertised on the website. Advertise as prettier, that for sure or manufacturer has a value above, and then Alpha Defense, delivers these crap. UNTIL THEY ATTEND ME I CONSIDER THIS COMPANY A FRAUD.

Same as everyone else. Ordered, and after completing order it says could be 30day delay. Finally get it and it's totally wrong. Not one item I ordered came. {Also order an 8-pack, and only recv'd 5-total; and again all Wrong!

My order finally came in, no big deal for taking some extra time because of the China Virus. The big thing is I tried cancelling my order well before they were shipped out and could not under any circumstance reach anyone. I was not surprised to find that my order did not contain one of the 4 out of five facemasks I ordered. The only one they got right was the mystery face shield. They pride themselves on customer service but provide no viable way to reach them. Oh and the reason it takes so long to get your order is because the product is made in China and they probably ran out due to demand. Could not replenish stock quick enough to maintain filling orders. So to those shopping for this type of product ... my advice take your business elsewhere.

Not happy no response sorry should have reserched!

Has anyone sent a complaint to BBB? I have

So far no response from this company what so ever. Using our current pandemic is not an excuse for this company's lack of professionalism. From just reading these reviews, they are liable to a class action for fraud ( bait and switch), breach of contract, and professional negligence. Unless they correct their shortcomings, they will find themselves in a worse situation.
As for the statement of how years back one had to wait 8 to 10 weeks for items? That was when people and businesses relied sole on hand written orders and mail (No computers involved) as a form of communication.
Patience is a virtual but under current circumstances, daily or weekly updates on your company's situation would be more beneficial.

All out of patience with these people, over 2 weeks no tracking # no shipping update. of course you happily took money ASAP. waste of time with the live chat option, twice I've waited over 2 hours only to be disconnected. I'm ready to turn this over to my bank and let them pursue it as fraud. It would be very easy to text/email customers with updates. not being upfront about your practices makes people wonder.

It's a business and if you want customers to return and or be happy, you MUST provide a reasonable service. It isn't about being patient, it's about backing up what you say. PS: They've removed email and phone number from site. UGH! Never again!!!

"Because SA Company owns its own manufacturing facilities (all in Boca Raton) and sells completely online, it is able to sell at better quality and more affordable prices than competitors, the company says."

Made in China? Already regretting my order.

BAIT AND SWITCH...... And I thought I was the only one. Take your money and give you something you don't want. Other businesses give the customer what they ordered, not here. time to contact Better Business Bureau

I placed an order on 4/17/2020 and am in the same boat as everyone on here. Zero communication but the money was deducted in less than 12hrs. I have been trying like others and have come up empty until today. I know where all the orders are. They were given away to the local community of Boca Raton, FL. Search SA company and you will see several articles and news clips from 4/15/2020 and 4/16/2020 showing the have away 10k of the face shields. I know they thought they were doing the right thing by donating them but don't screw with your paying customers and be honest on your site. Hey, we have away all our inventory to help our community and will let everyone know when it is back in stock. I'd still like my order and not substitutes. I can wait another month but if I do not get communication, the charges will be reversed.

It's more than a month and still did not get my order. I placed my order on April 7th, 2020, and I did get it yet. They send me a track no. without any update since April 27th, 2020 " waiting for the package ". I tried to call them but their VM is full, and no one reply on their live chat. Very bad customer services, and I'm very disappointed.

Been waiting since March can't even get through to get a refund and they say they are working 24hrs a day 7 days a week

i have filed a complaint with the attorney general of the state of Florida

please do the same

Sounds like we got scammed too. Ordered masks over a month ago. I've emailed 3 times now, no response. My husband is a Marine and the whole reason we ordered with this company is because they said they are veteran owned. Shame on you for scamming people during this time. We won't be this dumb again with this company.

Not happy with made in ???????? Bullshit. Thought I was buying and supporting ???????? company.

Alpha Defense Co. is a scam. They took our money and don’t deliver product. I’ve tried numerous times and methods to get info and I get absolutely NO response. I should have done research on this company before I even bothered with them. Plus reading these comments to see that this is a Veteran owned company ordering from China. If this was a veteran promoting USA products then I would be sympathetic. This company is a joke

Took over a month to get my face shields ---didn't get the exact designs I wanted and the pattern is NOT ON BOTH SIDES OF THE CLOTH (the inside) so when you fold it around, no pattern there! I'd return what I ordered however, I just don't want to bother with this anymore.

I ordered in 4/15/20. Still no response tracking number. Blocked me on Facebook cause I say scam don't buy. Chat online doesn't work. Take your money in minutes and your done

I wore this once and now there is a chemical smell and taste in my nose and back of my throat.
DO NO BUY!!!!! Impossible to reach, voicemail full, chat doesn't respond, no email to reach them.
They also sent me the wrong items...
This company needs to be sued, I am happy to spearhead it.
If #Covid19 was a company, it would be called Alpha Defense! Bunch of clowns running a disgusting company!!!

Worst service ever. poor excuse of no phone lines, have the team work from home, correct the orders that were sent wrong. Chat lines say hi, give them the order number and the error they split.

That person who wrote that be patient obviously works for them.
I've ordered several things from Amazon and E-bay weeks after I order my stuff from here. Received all of them in less than a week. It's been over a month now and I keep getting the run a round from them. 3 times they told me I would have it within 24-48 hours. Still nothing!!!

Ordered about a week ago. Never even received a confirmation email. Been trying to get ahold of them for a week. Nothing. I have a feeling I was scammed.

placed order, but did not receive anything. completely scammed.

They ripped me off..51.47 for 5 mask incomplete order never sent the remaining..

Retraction, order still not here, says in transit for weeks now

I ordered on March 25th. Still no tracking number. Can't get ahold of anyone

Looks like from reviewers that this is a scam. Wish I had checked before ordering anything from here. Only got confirmation and notice that they have already taken my money. This is supposed to be Vet run but why is product made in China. That wasn't told before hand. I want my product now not in 30 days. Shouldn't wait until ordered to tell us that. Originally said 3-5 days.

Liar! You are a company mole! This company is a scam and rip-off!!

yes you probably the owner, I call fraud, and the company is not American.

I wore this once and now there is a chemical smell and taste in my nose and back of my throat 4 days on!!!!!
DO NO BUY!!!!! Impossible to reach, voicemail full, chat doesn't respond, no email to reach them.
They also sent me the wrong items...
This company needs to be sued, I am happy to spearhead it.
If #Covid19 was a company, it would be called Alpha Defense! Bunch of clowns running a disgusting company!!!

Ordered on 3/22 and received my items two weeks later. I was getting a bit worried as I've already been scammed once recently and took about 9 days after purchase to get my email that the order was shipped. I received my order yesterday two weeks later from the day of purchase. I'm completely satisfied with the merchandise received. BE PATIENT PEOPLE.

Stacy you ignorant lying slut! Stop working for a piece of worthless lying shit company. This merchandise doesn't exist and even if it did, it's from China and no one wants that shit!

I can accept out of stock; overwhelming orders. I do not accept ZERO contact response of any source. The business phone VM says "we are closed". You DO NOT charge Point Of Sale until item is shipped. Try to use your local bank for fraud; AG; internet fraud; virus scam fraud. The virus keeps them from shipping, but not from charging. DISGUSTING!