Cettire - Overall Rating based on 55 reviews
Featured Reviews
Reviews (55)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Wide selection but slow support
The website's got some really great stuff to choose from, and the prices already have all the taxes included, which makes shopping a breeze. But man, their customer service is seriously lacking. It can be a bummer when you're trying to snatch up some popular items and it feels like they take forever to get back to you. If you know exactly what you want and don't mind a little wait, I'd say go for it. Just keep an eye out for any return fees or extra charges, since that's pretty standard for online stores based overseas.
Two items purchased, one item received
I bought two things from this website, and I was pretty pumped when one of them showed up soon after. But it's been more than a week now, and that second item is still MIA. What really annoys me is that my credit card got charged for everything, even though I only got one thing. I'm starting to wonder if this company is legit or if I'm being scammed. I'd like some answers from customer service before I start assuming the worst.
Recent order
I recently bought something online and honestly, I'm feeling pretty conflicted about the whole thing. I got part of my order, but my sunglasses are still MIA because they're apparently still "in process". I've tried to get in touch with customer service a bunch of times, but no luck. I feel pretty annoyed and let down by the whole situation. Oh, and another thing that caught me off guard was the $25 fee to cancel an item, which seems pretty shady to me. My trip is creeping up fast, and it doesn't look like my order will be here in time. I was really hoping to have my shades with me on my trip, so this really stinks.
Beautiful shoes at a great price
The shoes I bought were so amazing, and I scored a great deal on them. But, there was a little issue with getting them delivered. The delivery company goofed up and dropped off the package at the wrong apartment. This led to a bunch of annoying phone calls trying to sort it out. But when I finally got my hands on those shoes, I was beyond happy with how they looked and fit.
Valentino shoes
I ordered a pair of flat Valentino gladiator shoes and their prices are really good. The shoes arrived quickly and very professionally packed. I took the shoes to a Valentino Store in the Mall and they were able to authenticate them. Thank you Cettire.
I bought a Isabel Marant handbag
Do not buy from Cettire! I returned a bag exactly how it came to me and they've rejected the return because apparently the bag was "no longer new". If that's the case they sent me a used bag! Since 3 weeks I'm now trying to get a response and refund and they are not acting. WORST shopping experience EVER!
shoes
I ordered a pair of Veja tennis shoes as a Christmas gift. I ordered white and I received black. I am trying to return them for a full refund since this is their error. There is no address to send it to on the website and I can't get anyone to respond to my emails. I ordered through an influencer with over 1 million followers. I will be letting her know that she should not be recommending this site again.
Ordered bag in one colour Got sent it in another colour Avoid Cettrie at all cost
Ordered bag in one colour. Got sent the bag in another colour. Their website says they don’t do exchanges, only refund on return of goods less a fee. Twice I explained in detail, together with links to my order etc that they had failed to actually select and dispatch the bag in the colour that I had ordered. I expresslysaid I expect full refund given error was theirs. And they finally admitted in email that the error was theirs and asked if I wanted an exchange, despite that their ... FAQs says they don’t off et exchanges. I declined to allow them to ... it up again. Took 3 weeks but finally got refund but less about AUD$32! I know it’s not much money but the cheek of these cretins to charge a customer a handling fee all because they cannot organise to do the simplest task correctly. Infuriatingly bad customer service and appalling attitudes. Avoid Cettrie at all cost.
YSL Belt bag
Amazing price and got they have expedited shipping for $250+ I ordered mine Tuesday and received Thursday. Highly recommend designer online store!
Valentino Uniqueform Boots
DO NOT BUY FROM CETTIRE.
This year, I purchased the Valentino Uniqueform Boots from Cettire. They are a $2000AUD boot that I was able to get on sale for a bit over $1000AUD. After wearing them for only a few hours, the sole completely dislocated from the shoe. I contacted Cettire explaining that I loved the boots and wasn't after a refund, but would like a replacement pair as this was unacceptable to have such a high price point, luxury pair of shoes completely break after just a few hours of wear. Initially, they rejected to help me & offered only a 10% refund which was absolutely unacceptable in the situation, it wouldn't have even covered the cost of having them repaired. After pushing back & WEEKS of negotiation & having my emails palmed off, they finally agreed to offer me a store credit. I asked if they could ensure this was processed promptly, as I would love to rebuy the exact same shoes before they sold out. They said the store credit would take 10-15 days to be processed after receiving my return. I sent the shoes back promptly the day they provided me with the return label. My return was received on 7 May 2022. It has now been almost TWO MONTHS, that they have been in possession of the product & they have STILL not processed my store credit. As someone who also owns an ecommerce store, I know that creating a store credit is a simple task that takes only a few minutes, and there is NO EXCUSE for why this would take months to do.
I have emailed numerous times over the past two months & continually been told that they will have an update in a few days, they don't work on weekends, someone will look at this next week, it's been upgraded to urgent, etc, etc & yet still NOTHING has been done. At this point, having been without product or compensation for almost two months, I feel I have been stolen from by Cettire. I have lodged a complaint with the ACCC & will be reaching out to the CEO as well as board members of Cettire.
I am beyond disgusted to receive such a low standard of service from a luxury brand. I will never EVER shop with them again & recommend that you do not shop with them for risk of ending up out of pocket with no product as well.
If someone from Cettire is reading this & would like to immediately rectify this unacceptable experience, my order number is #55283.I have been having a similar problem with a refund - has your issue been resolved?
Off white and McQueen shirts
My order came separately… the first order came quick I was so happy with the service but now I’m waiting for my second item and it’s takin forever ..I love the prices you guy have and everything but this process has been bitter sweet
Versace hair pint
It is astonishing to me that the product was shipped from Italy to Ontario within 3 days in perfect condition. Well done Cettire!!!
Gucci Horsebit Loafers
Ordered Gucci shoes, took a week to process order, could not get in contact with anyone for about 4 days, they finally responded after the order shipped from Italy. Shoes are 100% authentic, i have the same pair in a different color , so was able to verify authenticity, came with all correct boxing , dust bags, rfid tags. Overall was happy with purchase, wish customer service was better.
Valentino pumps
Browsed around and Cettire had the most affordable prices on designer pieces. Decided to purchase Valentino pumps and I'm really happy with the quality, it's definitely authentic.
Such a great deal thank you!Palm Angels
Ordered a Palm Angels sweatshirt last week and they are perfect! Great price, super quick delivery as always, and they carry so many great new indie brands now. Really happy with my purchase.
I love my purchase! It's definitely authentic.
Stone Island jacket
Cettire has really Beautiful designer stock. Great delivery. I have always got my purchased no problem. Returns are a hassle, however, they do the right thing in the end. Note: when you see a sale, grab it! The price could go back up or even back to retail if they sell to some other seller!!
Balmain blazer
I've wanted to buy a Balmain blazer for ages now but they're so ridiculously expensive. A friend recommended I check out this website because there were some good designer deals. So I was just browsing, with no intention of buying anything, and then found a blazer on sale at an amazing price...so I decided to just buy it! I was a bit nervous at first, because it was such a large amount of money and I was worried about any issues with the product or shipping etc. But the whole process went super smoothly - I received the blazer in 5 days which isn't bad and it came wrapped perfectly. I'm so beyond happy, it's beautiful and I can't believe I got it at the price I did! So pretty good experience overall! Will probably buy something else when I save up again...but will recommend to my friends in the meantime
Rick Owens sneakers
Just got my new sneakers and am stoked with them. Was a bit worried about the fit but they ended up being true to size. Delivery was pretty quick too.
Cancelled my orders
Horrible customer service!!!!!!!!!!!!!!!!!!!!! These people are nuts tried placing 2 orders after placing 4 other and they won't accept my orders. I sent them my photo id and a picture of my card, I don't know what else they want, prob the password to my bank account, I own an online small business and I know what is needed for payment verification., I will NEVER SHOP HERE AGAIN! rather pay higher prices then go through this headache with these IDIOTS!
Maison M-tabi loafers
Awesome service! Got these at an incredible deal! They came beautifully wrapped and within a week! I’d definitely recommend
Review with most votes
Bottega Veneta sandals
Read on