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79% Would buy here again
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YSL Belt bag
Amazing price and got they have expedited shipping for $250+ I ordered mine Tuesday and received Thursday. Highly recommend designer online store!
Valentino Uniqueform Boots
DO NOT BUY FROM CETTIRE.
This year, I purchased the Valentino Uniqueform Boots from Cettire. They are a $2000AUD boot that I was able to get on sale for a bit over $1000AUD. After wearing them for only a few hours, the sole completely dislocated from the shoe. I contacted Cettire explaining that I loved the boots and wasn't after a refund, but would like a replacement pair as this was unacceptable to have such a high price point, luxury pair of shoes completely break after just a few hours of wear. Initially, they rejected to help me & offered only a 10% refund which was absolutely unacceptable in the situation, it wouldn't have even covered the cost of having them repaired. After pushing back & WEEKS of negotiation & having my emails palmed off, they finally agreed to offer me a store credit. I asked if they could ensure this was processed promptly, as I would love to rebuy the exact same shoes before they sold out. They said the store credit would take 10-15 days to be processed after receiving my return. I sent the shoes back promptly the day they provided me with the return label. My return was received on 7 May 2022. It has now been almost TWO MONTHS, that they have been in possession of the product & they have STILL not processed my store credit. As someone who also owns an ecommerce store, I know that creating a store credit is a simple task that takes only a few minutes, and there is NO EXCUSE for why this would take months to do.
I have emailed numerous times over the past two months & continually been told that they will have an update in a few days, they don't work on weekends, someone will look at this next week, it's been upgraded to urgent, etc, etc & yet still NOTHING has been done. At this point, having been without product or compensation for almost two months, I feel I have been stolen from by Cettire. I have lodged a complaint with the ACCC & will be reaching out to the CEO as well as board members of Cettire.
I am beyond disgusted to receive such a low standard of service from a luxury brand. I will never EVER shop with them again & recommend that you do not shop with them for risk of ending up out of pocket with no product as well.
If someone from Cettire is reading this & would like to immediately rectify this unacceptable experience, my order number is #55283.Off white and McQueen shirts
My order came separately… the first order came quick I was so happy with the service but now I’m waiting for my second item and it’s takin forever ..I love the prices you guy have and everything but this process has been bitter sweet
Versace hair pint
It is astonishing to me that the product was shipped from Italy to Ontario within 3 days in perfect condition. Well done Cettire!!!
Valentino pumps
Browsed around and Cettire had the most affordable prices on designer pieces. Decided to purchase Valentino pumps and I'm really happy with the quality, it's definitely authentic.
Such a great deal thank you!Palm Angels
Ordered a Palm Angels sweatshirt last week and they are perfect! Great price, super quick delivery as always, and they carry so many great new indie brands now. Really happy with my purchase.
I love my purchase! It's definitely authentic.
Rick Owens sneakers
Just got my new sneakers and am stoked with them. Was a bit worried about the fit but they ended up being true to size. Delivery was pretty quick too.
Cancelled my orders
Horrible customer service!!!!!!!!!!!!!!!!!!!!! These people are nuts tried placing 2 orders after placing 4 other and they won't accept my orders. I sent them my photo id and a picture of my card, I don't know what else they want, prob the password to my bank account, I own an online small business and I know what is needed for payment verification., I will NEVER SHOP HERE AGAIN! rather pay higher prices then go through this headache with these IDIOTS!
Maison M-tabi loafers
Awesome service! Got these at an incredible deal! They came beautifully wrapped and within a week! I’d definitely recommend
by far mini rachel
i love my bag so much. i couldn't find it anywhere else. it arrived quickly and i've used it almost everyday since
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I have been having a similar problem with a refund - has your issue been resolved?