KJ Beckett - Overall Rating based on 23 reviews
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Roka rucksack purchase
I recently bought a Roka rucksack from this store. The bag I got was teal, but it looked different than the picture online - more like a bottle green shade. I emailed customer service and David quickly got back to me with a solution. He offered a free return (usually there's a fee) and showed me a photo of another bag in the color I wanted. I ended up ordering the new bag and I'm really happy with both the product and the awesome customer service. Thanks a lot!
Incorrect color item swapped for the right color
I gotta say, I was totally blown away by the amazing customer service I got from this company. So, get this - I accidentally ordered the wrong color thingy, but then David from customer service stepped in and made the whole situation a breeze. He was super helpful and fast in getting me the right color item. And would you believe it, my corrected order arrived way quicker than I expected! And to top it off, they didn't even charge me for shipping. Plus, the price was way cheaper than if I had gone straight to the supplier. On top of all that, they kept me updated on my order every step of the way, which was a nice touch. Overall, I'm absolutely thrilled with my experience and I'll definitely be back for more. Huge thanks to the team for going above and beyond to make sure I was happy.
Always useful
Tassia attach Briefcase and one hoodie delivered me yesterday. Whole process booking to delivery took six days.This is a concern when we are in 21st century ,one bigger or even heavy items deliver one country to another within short time Such small parcels should be delivered in less time.
I contacted your service team and as expected all garbage throw on Covid19 security issue.As per given terms 2 to 4 days after shipping? Means shipping was late.For such time world is facing,customers can spare you but normally this is will not acceptable.
Your customers data bank can also help you to find,who is your regular customers since what time.Please take care of this.
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