Luminaire Center Reviews
Reviews (11)
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Outdoor lamp purchase
I bought an outdoor lamp on their website and it got here pretty fast, but one of the glass panels was busted. Customer service took a bit to get back to me about the return and replacement, probably because of summer vacation, but after some back and forth, they sent me a new lamp that was all good. They came through in the end and I'd say they're trustworthy. Definitely recommend checking them out!
Pending refund for order
I paid for an order back on September 9th, but I am still waiting on my refund from Luminaire Center. I’ve tried reaching out to them multiple times, but no luck. I even contacted their bank for help, but they wouldn’t assist me. I’ve called and emailed Luminaire Center, but they haven’t responded at all. It’s frustrating that they are based in England, making it harder to solve this problem. I feel like I have no other option than to file a complaint to get this sorted out.
Lamp return issue
I'm really upset with how bad the customer service has been. I tried to return this lamp I bought within the 30-day return policy, like they advertise, but I can't even get a response after reaching out several times by phone and email. They claim to have a great customer service team on their website, but my experience shows the opposite. It's just really frustrating and disappointing.
Two wall sconces (Ref
I bought these two wall sconces from Luminaire Center, the ones with reference number 89142797. But when the package came, there was only one sconce in it. I tried emailing customer service twice about it but haven't heard back yet. I was really hoping they'd help me out quickly, so I'm pretty bummed about the lack of communication.
LED wall lamp purchase
I bought this LED wall lamp from Luminaire Center, and I have to say, I'm really let down by it. The lamp I got is supposed to be adjustable with an antique brass finish, and a pro electrician put it up for me. But here's the thing - the LEDs are always a little bit on, even when I don't need them to be. It's annoying at night and totally unnecessary during the day. I reached out to Luminaire Center and sent them a pic like they asked, but I haven't heard back yet. The electrician thinks it's because the LEDs are just plain low-quality.
Spot light received instead of chandelier
I have a problem with my recent order from this store. I ordered a spot light but got a chandelier instead. I contacted customer service to complain and they asked for a picture of the chandelier. Now I'm just waiting for them to send me the spot light and take back the chandelier. I hope they fix this soon or I'll have to leave a bad review.
Two bedside lamps
I bought two bedside lamps from Luminaire Center not too long ago, and one of them crapped out on me right away. I got in touch with Mark Lisser, who said I could pick a replacement from their catalog. So I picked one out and sent it in, but even after reaching out three more times, I still haven't gotten my new lamp or any updates on what's going on with my order. This lack of communication and follow-up is really getting on my nerves and has definitely soured my opinion of Luminaire Center's customer service. I'd recommend folks to steer clear of this place.
Quick delivery, accurate description
My time at the center was pretty good, but I gotta be honest, the delivery took way longer than what the salesperson said at first. Even with that hiccup, the stuff I got was exactly what I wanted and in good shape. The service was alright, nothing to write home about but not horrible either. The pricing was reasonable, not the lowest but not crazy expensive either.
Two wall sconces with missing lampshades
I got my order but two lampshades were missing, from different boxes. I tried reaching out to customer service multiple times through emails and calls, but didn't hear back and nothing got resolved. I had to end up buying the missing lampshades somewhere else to finish setting up. It was a really bad experience, definitely steer clear of this store!
The product didn't match the photo
Yeah, I ordered something online and it looked awesome in the picture, but when it arrived, it was completely different. I tried contacting customer service, but they didn't seem to care at all. Sent them several emails and didn't get any responses. I'm definitely not ordering from there again. 😡😡😡
Wall sconces purchase
I just bought some wall sconces from this store, and they arrived pretty quickly. But when I got them, they weren't exactly what I was hoping for. Trying to return them turned out to be a big hassle. I had to pay for the return shipping all the way to England and they didn't even give me a return label. It was kind of frustrating and made me feel a bit unsettled about the whole thing. Just a heads up, the return fees can add up quick, so be careful.
Review with most votes
Lamp return issue
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