Soulmia Reviews
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T shirts
Sizing is off. Way off. Not USA sizing at all. Order higher size or two.
Customer service by email stinks. The voice customer service is much better. Only way I got any response. Return is to China address. Expensive.T-shirts
Very disappointed in your sizing "scale". I've never worn a large sized t-shirt that fits SO tightly. I'm not gonna send the shirts back. Please either refund my money or something.....I would just appreciate it if you could make things "right". Thanks for your time.
Order 9 graphic tees
The fabric is soft and has good stretch. Super comfortable I ordered an XL because I didn't want it too tight but could have brought a large. Definitely happy with my purchase I will be buying more beer soon!!!
5 Graphic Tees
I ordered 5 Graphic Tees. Even went up a size and they are still WAY too small. It took 14days just to get to me, so I guess I just eat the money considering their return policy. Ugh
I bought 16 graphic t shirts
After I ordered the first 6 graphic t shirts I found more that I like and ordered 7 more. Unfortunately I ordered at a time that they were moving to a new location. I know because I wrote them wondering when the order would be sent. They were very apologetic and gave me faster shipping. I got both orders and they are awesome! These t shirts were a good quality at a very low price. I will definitely be ordering again!
Shirt
This Company is a Scam do not buy anything from them. Their size medium is so small my 3yr old nephew cannot fit into it!!! And they do not give you return information. Beware before you buy. Just Horrible
3 bikinis and a dress
I ordered my items on saturday and sunday i decided against buying them. I asked for help through costumer support email and instagram page. By monday night my order had been canceled and i was refunded in full. very lovely service and good support. there isn’t much help to cancel in the website so be sure to think over your order before you get it! overall i will definitely be shopping here again. they were supportive of my reason to cancel and weren’t pushy. Thanks Soulmia!????
3 Items
Shipping took super long (they conceal that they are being produced in asia and then shipping overseas until you have purchased), the quality of the products did not look like photos and was overall low quality. Sizing was true to size; for the price, definitely not worth it. Will not be purchasing from these types of online stores again.
4 shirts
**WANTED TO GIVE 0-1 STAR. ***Was not allowed ****
Ordered items, 3 months later still never received. I emailed to request a refund. The refused to give me a refund saying my address is invalid and I need to send more money to ship my items. I kept checking and have screen shots, they never update the tracking info and it said for months “will be shipped”. Horrible company. I’m out $47. Scam of a company. Do not buy from them.What happened with my order GCM2105252051170972
Three t shirts
I loved the t shirts but they shrink so much after one wash. Can’t wear them anymore!
2 shirts
Never received my orders, must be a scam???
The costumer service is horrible, I’m sorry about your order.
T shirts
I emailed service asking for exchange to larger size and after 4 days i get this email back!
As the return shipping charge is high and needs a very long time till we received it. Besides, the refund will only cover or part-cover the product price, not include the original shipping fee.
We sincerely suggest you will consider keeping the item.
As I see, the style you bought is really popular and cost-effective, maybe you can give it to a suitable friend/family as a gift or transfer it to your colleagues.7 t-shirts
This was the absolute WORST experience. I saw that the items run small, so I ordered the next size up. All the shirts were labeled as ordered, but 5 of them were the exact same size physically. My son who wears XL ended up with the 5X shirts and the rest of the items (3X and 4X) only fit my niece who wears Medium/Large
Asked for a refund and was offered $15. Triwd to egotiate and asked for $50 and was offered $20. The language barrier is extremely difficult, and after 7 or so emails, I'm just done with it all. They wanted photos of the items, and then said I took the photos off the website. They recommended I keep the items because of the cost of return shipping, but don't understand that a $15 refund on a $150+ order is not acceptable.
The items took 2 months to arrive, with no status updates provided during that time. I now have 5 useless shirts that will either go to Goodwill, or I will gift to someone 3 sizes smaller than the tag sizes listed. DO NOT ORDER FROM SOULMIA!!Did you ever get the address from them where you can send the order back to?
graphic t shirts
Sadly, I will never buy shirts from them again. All shirts are made in China. Why does that matter? They are all "Dry Clean Only". For a bunch of t-shirts? yes. And why? Because the graphics all crack and flake off in a matter of days. But I can't return them- they are clearly marked DCO, so I have really colorful dust rags.
Hi Lucas, that’s really shit. Can I ask how long it took for you to receive the shirts? I purchased clothes from Soulmia months ago and still nothing. I’m not exactly rich (far from it) so really pissed off they’ve taken my money and done nothing about it. Happy to dispute this!
I ordered my shirts on May 11th, and they got here today(May 20th). I came on here because a shirt I ordered as a gift was small for the size ordered and was going to look into exchanging (don't think I'll bother now) But my shipping is still showing it is in Hong Kong. So, there is still hope you'll get you stuff. I hope you get your items soon!
Tshirt
I ordered a tshirt on 2/12/21 and I have yet to receive it. I hope it's worth the wait!!!
well from the sounds of it looks like i wasted my money good thing i didn't go crazy ordering a bunch of shirts. Cheap Soulmia to do that
Very poor service and cheap looking clothes .do not order it's from Hong Kong very disappointed
Hi Jacquie did you ever receive your delivery?
I’m months in and still waiting. I’m going to take this further if nothing turns up.....I ordered before a week, the tracking follow up looked nice but now it says out put failure! What does it mean and I received nothing. Scared!
Dress
Takes over a month to get the product and it's JUNK. DON’T ORDER FROM THIS CRAPPY SITE!!!!!!! The website pictures are very deceiving and make the clothes look good. I received the order which was shipped from this company The quality of the sweatshirts I ordered was terrible I Also bought a 130$ dollars purple puffer coat online and as soon as I started wearing it the purple layer started to come off with minimal friction, and it left a black-gray material visible like the purple was some sort of paint that would come off easily. I was devastated, I have never felt robed like this by a store, I complained about the quality, I sent pictures, I asked for my money back, Emailed company no luck I went online and found THE COMPANY helps ᴱⁱᵍʰᵗ ᶠᵒᵘʳ ᶠⁱᵛᵉ five2one ₛₑᵥₑₙ ₜwₒ fₒᵤᵣ fᵢᵥₑ When I finally reach someone after 20 minutes of holding/waiting they provide me the SHIPPING DETAILS AND MY GREEN PENNY BACK TO ME AT FIRST THE CHEAP LOOKING SWEATSHIRTS AND COAT, GARBAGE PRODCUT SHIPPED TO THE COMPANY This company is nothing but HORRIBLE. Horrible horrible, cheap items, This is my first purchase from this COMPANY and it will be my last
4 t-shirts
I wear a large but love oversized shirts so I'll buy 2 times bigger in t-shirts and sweatshirts. These shirts only go up to a 2X but fit like a large. You have 14 days to contact for a return. I contacted them the day I got them. I received an auto-response saying they were swamped but would get back to me. 2 days later they responding asking what the problem was despite me saying they were smaller than I they should be. I'm betting they were made in China. I've received a few articles of clothing from China where their 2X is an American Large. I also suspect they'll let me return the shirts to China so that shipping and tariffs are paid by me - in other words - not worth the shipment. BUT... I'll see. They have 10 days to respond. Or... does that mean they have to have the item no later than 14 days after I received it.
NOT WORTH IT - SCAM - THEY HAVE THEIR MONEY, THEY DON'T CARE IF YOU GET YOURS.Poor quality T-shirts and prints
T-shirts are really poor quality, the "cotton" ones (as stated on their web) are only 70% cotton and 30% PES. Images on the T-shirts are "printed" as a thick "layer" rubber/paper...like the one you can do at home with an iron. Colors do not match and 2 of the 4 T-shirts I ordered have blurred/out of focus images. I will try to contact the seller for refund.
I made an order at the beginning of this month and still no response from the company. I asked if they could let me know where in transit would my package be. I received a auto response saying that they would back with me. But still i havent yet hear from anyone. I understand that when purchases are made from China it takes time. But damn, this long, or this long to let me know where my purchase may be. The demand is far to much for this company to handle. All i can say is that i hope i get what i paid for. You may want to look somewhere else.
It took alittle over a month to get mine thought I had ordered real hoodie sweatshirt but no it's a thin 100% polyester not happy at all but I also should have payed more attention because I payed a lot more on this site than I would have at my regular stores ????
I ordered 4 t-shirts more than a month ago...I see 3 are shipped but still aren't in my country but I already got 3 emails asking me to comfirm delivery!!!! Never again .
Sorry guys. I ordered months ago and still haven’t received anything. Checked the tracker today and it said “delivered”. Complete BS. I just hope I receive my items and Soulmia hasn’t run off with my money: if they have, they have another thing coming.
Very disappointed. Nothing like the pictures and not even made from the materials advertised. I ordered Cotton and Linen. The advert said it was cotton and the items are 35% cotton and 65% polyester. NOT what I ordered! The quality is cheap, the fit is terrible. I have nothing nice to say about these products. I have tried to email and just got an automated response saying that they are busy and will get back to me in time. I'm hoping that I can get refund. We shall wait and see.