Soulmia161 reviews
This rating is based on 161 genuine user reviews submitted directly through US-Reviews.
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I am really happy with my products. I bought a T-shirt, and it is exactly like the picture and super soft! It is a bit bigger than I expected, but not so much it becomes an issue.
I somehow made my order twice, due to a misunderstanding, and costumer service helped me with that issue quickly and professionaly.
Will recommend!Costumi
La mia esperienza è positiva. Ho acquistato dei costumi, sono arrivati in 2 settimane, la qualità è ottima e il servizio clienti sempre disponibile. Continuerò a comprare su questo sito
T shirts
Sizing is off. Way off. Not USA sizing at all. Order higher size or two.
Customer service by email stinks. The voice customer service is much better. Only way I got any response. Return is to China address. Expensive.T-shirts
Very disappointed in your sizing "scale". I've never worn a large sized t-shirt that fits SO tightly. I'm not gonna send the shirts back. Please either refund my money or something.....I would just appreciate it if you could make things "right". Thanks for your time.
Order 9 graphic tees
The fabric is soft and has good stretch. Super comfortable I ordered an XL because I didn't want it too tight but could have brought a large. Definitely happy with my purchase I will be buying more beer soon!!!
5 Graphic Tees
I ordered 5 Graphic Tees. Even went up a size and they are still WAY too small. It took 14days just to get to me, so I guess I just eat the money considering their return policy. Ugh
I bought 16 graphic t shirts
After I ordered the first 6 graphic t shirts I found more that I like and ordered 7 more. Unfortunately I ordered at a time that they were moving to a new location. I know because I wrote them wondering when the order would be sent. They were very apologetic and gave me faster shipping. I got both orders and they are awesome! These t shirts were a good quality at a very low price. I will definitely be ordering again!
Shirt
This Company is a Scam do not buy anything from them. Their size medium is so small my 3yr old nephew cannot fit into it!!! And they do not give you return information. Beware before you buy. Just Horrible
3 bikinis and a dress
I ordered my items on saturday and sunday i decided against buying them. I asked for help through costumer support email and instagram page. By monday night my order had been canceled and i was refunded in full. very lovely service and good support. there isn’t much help to cancel in the website so be sure to think over your order before you get it! overall i will definitely be shopping here again. they were supportive of my reason to cancel and weren’t pushy. Thanks Soulmia!????
Very disappointed. Nothing like the pictures and not even made from the materials advertised. I ordered Cotton and Linen. The advert said it was cotton and the items are 35% cotton and 65% polyester. NOT what I ordered! The quality is cheap, the fit is terrible. I have nothing nice to say about these products. I have tried to email and just got an automated response saying that they are busy and will get back to me in time. I'm hoping that I can get refund. We shall wait and see.
3 Items
Shipping took super long (they conceal that they are being produced in asia and then shipping overseas until you have purchased), the quality of the products did not look like photos and was overall low quality. Sizing was true to size; for the price, definitely not worth it. Will not be purchasing from these types of online stores again.
4 shirts
**WANTED TO GIVE 0-1 STAR. ***Was not allowed ****
Ordered items, 3 months later still never received. I emailed to request a refund. The refused to give me a refund saying my address is invalid and I need to send more money to ship my items. I kept checking and have screen shots, they never update the tracking info and it said for months “will be shipped”. Horrible company. I’m out $47. Scam of a company. Do not buy from them.What happened with my order GCM2105252051170972
Three t shirts
I loved the t shirts but they shrink so much after one wash. Can’t wear them anymore!
2 shirts
Never received my orders, must be a scam???
The costumer service is horrible, I’m sorry about your order.
T shirts
I emailed service asking for exchange to larger size and after 4 days i get this email back!
As the return shipping charge is high and needs a very long time till we received it. Besides, the refund will only cover or part-cover the product price, not include the original shipping fee.
We sincerely suggest you will consider keeping the item.
As I see, the style you bought is really popular and cost-effective, maybe you can give it to a suitable friend/family as a gift or transfer it to your colleagues.7 t-shirts
This was the absolute WORST experience. I saw that the items run small, so I ordered the next size up. All the shirts were labeled as ordered, but 5 of them were the exact same size physically. My son who wears XL ended up with the 5X shirts and the rest of the items (3X and 4X) only fit my niece who wears Medium/Large
Asked for a refund and was offered $15. Triwd to egotiate and asked for $50 and was offered $20. The language barrier is extremely difficult, and after 7 or so emails, I'm just done with it all. They wanted photos of the items, and then said I took the photos off the website. They recommended I keep the items because of the cost of return shipping, but don't understand that a $15 refund on a $150+ order is not acceptable.
The items took 2 months to arrive, with no status updates provided during that time. I now have 5 useless shirts that will either go to Goodwill, or I will gift to someone 3 sizes smaller than the tag sizes listed. DO NOT ORDER FROM SOULMIA!!Did you ever get the address from them where you can send the order back to?
graphic t shirts
Sadly, I will never buy shirts from them again. All shirts are made in China. Why does that matter? They are all "Dry Clean Only". For a bunch of t-shirts? yes. And why? Because the graphics all crack and flake off in a matter of days. But I can't return them- they are clearly marked DCO, so I have really colorful dust rags.
Hi Lucas, that’s really shit. Can I ask how long it took for you to receive the shirts? I purchased clothes from Soulmia months ago and still nothing. I’m not exactly rich (far from it) so really pissed off they’ve taken my money and done nothing about it. Happy to dispute this!
I ordered my shirts on May 11th, and they got here today(May 20th). I came on here because a shirt I ordered as a gift was small for the size ordered and was going to look into exchanging (don't think I'll bother now) But my shipping is still showing it is in Hong Kong. So, there is still hope you'll get you stuff. I hope you get your items soon!
Tshirt
I ordered a tshirt on 2/12/21 and I have yet to receive it. I hope it's worth the wait!!!
well from the sounds of it looks like i wasted my money good thing i didn't go crazy ordering a bunch of shirts. Cheap Soulmia to do that
Very poor service and cheap looking clothes .do not order it's from Hong Kong very disappointed
Hi Jacquie did you ever receive your delivery?
I’m months in and still waiting. I’m going to take this further if nothing turns up.....I ordered before a week, the tracking follow up looked nice but now it says out put failure! What does it mean and I received nothing. Scared!
Dress
Takes over a month to get the product and it's JUNK. DON’T ORDER FROM THIS CRAPPY SITE!!!!!!! The website pictures are very deceiving and make the clothes look good. I received the order which was shipped from this company The quality of the sweatshirts I ordered was terrible I Also bought a 130$ dollars purple puffer coat online and as soon as I started wearing it the purple layer started to come off with minimal friction, and it left a black-gray material visible like the purple was some sort of paint that would come off easily. I was devastated, I have never felt robed like this by a store, I complained about the quality, I sent pictures, I asked for my money back, Emailed company no luck I went online and found THE COMPANY helps ᴱⁱᵍʰᵗ ᶠᵒᵘʳ ᶠⁱᵛᵉ five2one ₛₑᵥₑₙ ₜwₒ fₒᵤᵣ fᵢᵥₑ When I finally reach someone after 20 minutes of holding/waiting they provide me the SHIPPING DETAILS AND MY GREEN PENNY BACK TO ME AT FIRST THE CHEAP LOOKING SWEATSHIRTS AND COAT, GARBAGE PRODCUT SHIPPED TO THE COMPANY This company is nothing but HORRIBLE. Horrible horrible, cheap items, This is my first purchase from this COMPANY and it will be my last
T-shirts
Reading all the negative reviews, let me add my own experience.
- The T-shirts arrived in a reasonable time, tracking was available.
- Quality is good, they are really cotton, and they are ok also after couple times washing them.
- They fit absolutely true to size. Note: I am from Europe. American sizing is different, and that might lead to the sizing confusion. What we label M in Europe, is called S in the US. So, US folks need to be aware of this and order one size up. Everybody else is fine.
- The only downside is the price, you sure can get T-shirts for cheaper. But not with this kind of funny pictures, and I was buying for specific designs.
Overall: happy customer.Hi Darina, can I ask how long it took for you to receive your shipping? I have used the tracking function since day one and every second line says it’s been delayed for some reason. Now it’s listed as “delivered” yet I’ve received nothing.
Please advise, are you legitimate? How many times have you bought from Soulmia?
I’m sure you can appreciate I’m really upset at the moment!!Hi Jo mine says it was delivered but I haven't received anything. Did you ever received yours?
I have received multiple emails stating the warehouse moved and my order is delayed. I'm supposed to have a tracking number by 04JUNE2021.
Same thing, warehouse moved. Bullshit scam
I just got the email too...on June 2nd
I ordered my shirt on 1st june and i haven’t received yet and today is june 8th still it’s showing sorry it’s delay for some reasons seriously guys don’t trust this app this is totally fake.
I ordered on june 8th and it is now june13th and i haven gotten a shipping email..
I ordered June 4th and still nothing I paid extra shipping to have sipped with 3-7 days its been 2 weeks yesterday - What to do
I ordered and I got an email about the warehouse... No delivery for 3 or 4 weeks now.
Mine order says delivered but I haven't received anything
I ordered one for my daughter and after three weeks it said "Number not known disposed of by post office". I doubled checked her address and it was fine. No refund or anything. It did say it shipped from China
My order says delivered on July 1st. I was home the entire day and nothing was delivered. Soulmia told me to check with my local carrier with a tracking number. The tracking number they gave me does not exist with FedEx, UPS or USPS. I've requested the carrier information 3 times and they ignore the question in my emails. I'm one more response of them telling me it's delivered and not actually helping me and I'm calling and disputing the charge...terrible service
Please note that Soulmia currently does not provide telephone service. If you have any questions, please contact Soulmia's support team at support@soulmiacollection.com.
I ordered eleven items on soulmia just about 4 days ago but I went to check the progress and the order says output failure even after being "quality inspected" could you tell me what is happening and if the money will be aren't back if its not delivered?
Any company that will not provide a phone number for customer service is a poor company.
I will never order from this company again.Never ever buy from this place again. All sizes are 1 or 2 smaller than what usually should be. Their return policy sucks sine they ask you to return them directly to China and pay for the shipping expense.
I had tracked mine and it stated there was a "Failure" in Delivery. Hmmmm So I tryed double checking it, 24 hrs later nothing but then now it's "Delivered" but Rancho Cucamonga, CA!!! WHAT?!! I'm in TEXAS! I think the postive reviews are actual workers to support this online and not actual customers. I see a bunch of the same reviews of the same..."Deliver problems, wrong deliveries and other problems." At this point a month after placing the order, I lost interest in the shirt and I want my money back!
I should have looked into this company before I bought items from them. I ordered a dress and 2 shirts. It took 4 weeks for them to come. The material that the clothes were made of was the thinest material I have ever seen. The dress is a wrap around with only a belt to hold it together, not a button or snap to help keep it closed. I, like others just looked at the pictures and ordered. I won't do that again.
I placed an order about a month ago,2week ago I received a tracking # ,entered my emails address with the tracking info. Reply was emails doesn't match account on file, but keep getting advertisements for the website, there's no more money to be spend here. Products look good,service ... real bad
4 t-shirts
I wear a large but love oversized shirts so I'll buy 2 times bigger in t-shirts and sweatshirts. These shirts only go up to a 2X but fit like a large. You have 14 days to contact for a return. I contacted them the day I got them. I received an auto-response saying they were swamped but would get back to me. 2 days later they responding asking what the problem was despite me saying they were smaller than I they should be. I'm betting they were made in China. I've received a few articles of clothing from China where their 2X is an American Large. I also suspect they'll let me return the shirts to China so that shipping and tariffs are paid by me - in other words - not worth the shipment. BUT... I'll see. They have 10 days to respond. Or... does that mean they have to have the item no later than 14 days after I received it.
NOT WORTH IT - SCAM - THEY HAVE THEIR MONEY, THEY DON'T CARE IF YOU GET YOURS.
About Soulmia
Beauty is one of the essential things in human life. We need to take good care of ourselves in order to look beautiful and appealing. Beauty entails so many things like being attractive, elegant, charming, gorgeous, and irresistible. It's saddening when we can't look ourselves in the mirror or go to different gatherings because we've lost our confidence. We can overcome this taunting feeling when we try to look our best. Everyone strives to look beautiful because it brings out the best in us and increases our self-esteem. There are so many things we can do to look good. Wearing clothes and accessories help to complement our beauty, that's why we buy clothes, shoes, and other body accessories that appeal to our sense of belonging. Soulmia offers varieties of fashion items. We can't say that they've got you covered, we suggest you read honest customer reviews of Soulmia here before considering investing in any of their assortment of fashion pieces and accessories.
About Soulmia
Soulmia is an international online fashion brand that claims to showgirls natural beauty to the world. The brand asserts that they are in pursuit of providing girls fashionable items that will give them the natural touch and splendor.
Products, and services of Soulmia
Soulmia offers beauty products like tops, dresses, bottoms, active wears, curves, and accessories like earrings, jewelry, and other hair accessories. The brand also offers freeshipping on orders that are over $49.
Compliments, complaints, and tips for Soulmia
Have you ever shopped at Soulmia? Did you like their products and services? Did you get what you ordered for? Would you recommend the brand to friends and colleagues? Your Soulmia experiences and feedback will be immensely treasured!
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Last update: November 2024
Review with most votes
Poor quality T-shirts and prin
T-shirts are really poor quality, the "cotton" ones (as stated on their web) are only 70% cotton and 30% PES. Images on the T-shirts are "printed" as a thic... Read onBy: Lucie