Soulmia - Overall Rating based on 165 reviews
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Tshirt
I ordered a tshirt on 2/12/21 and I have yet to receive it. I hope it's worth the wait!!!
well from the sounds of it looks like i wasted my money good thing i didn't go crazy ordering a bunch of shirts. Cheap Soulmia to do that
Very poor service and cheap looking clothes .do not order it's from Hong Kong very disappointed
Hi Jacquie did you ever receive your delivery?
I’m months in and still waiting. I’m going to take this further if nothing turns up.....I ordered before a week, the tracking follow up looked nice but now it says out put failure! What does it mean and I received nothing. Scared!
Dress
Takes over a month to get the product and it's JUNK. DON’T ORDER FROM THIS CRAPPY SITE!!!!!!! The website pictures are very deceiving and make the clothes look good. I received the order which was shipped from this company The quality of the sweatshirts I ordered was terrible I Also bought a 130$ dollars purple puffer coat online and as soon as I started wearing it the purple layer started to come off with minimal friction, and it left a black-gray material visible like the purple was some sort of paint that would come off easily. I was devastated, I have never felt robed like this by a store, I complained about the quality, I sent pictures, I asked for my money back, Emailed company no luck I went online and found THE COMPANY helps ᴱⁱᵍʰᵗ ᶠᵒᵘʳ ᶠⁱᵛᵉ five2one ₛₑᵥₑₙ ₜwₒ fₒᵤᵣ fᵢᵥₑ When I finally reach someone after 20 minutes of holding/waiting they provide me the SHIPPING DETAILS AND MY GREEN PENNY BACK TO ME AT FIRST THE CHEAP LOOKING SWEATSHIRTS AND COAT, GARBAGE PRODCUT SHIPPED TO THE COMPANY This company is nothing but HORRIBLE. Horrible horrible, cheap items, This is my first purchase from this COMPANY and it will be my last
T-shirts
Reading all the negative reviews, let me add my own experience.
- The T-shirts arrived in a reasonable time, tracking was available.
- Quality is good, they are really cotton, and they are ok also after couple times washing them.
- They fit absolutely true to size. Note: I am from Europe. American sizing is different, and that might lead to the sizing confusion. What we label M in Europe, is called S in the US. So, US folks need to be aware of this and order one size up. Everybody else is fine.
- The only downside is the price, you sure can get T-shirts for cheaper. But not with this kind of funny pictures, and I was buying for specific designs.
Overall: happy customer.Hi Darina, can I ask how long it took for you to receive your shipping? I have used the tracking function since day one and every second line says it’s been delayed for some reason. Now it’s listed as “delivered” yet I’ve received nothing.
Please advise, are you legitimate? How many times have you bought from Soulmia?
I’m sure you can appreciate I’m really upset at the moment!!Hi Jo mine says it was delivered but I haven't received anything. Did you ever received yours?
I have received multiple emails stating the warehouse moved and my order is delayed. I'm supposed to have a tracking number by 04JUNE2021.
Same thing, warehouse moved. Bullshit scam
I just got the email too...on June 2nd
I ordered my shirt on 1st june and i haven’t received yet and today is june 8th still it’s showing sorry it’s delay for some reasons seriously guys don’t trust this app this is totally fake.
I ordered on june 8th and it is now june13th and i haven gotten a shipping email..
I ordered June 4th and still nothing I paid extra shipping to have sipped with 3-7 days its been 2 weeks yesterday - What to do
I ordered and I got an email about the warehouse... No delivery for 3 or 4 weeks now.
Mine order says delivered but I haven't received anything
I ordered one for my daughter and after three weeks it said "Number not known disposed of by post office". I doubled checked her address and it was fine. No refund or anything. It did say it shipped from China
My order says delivered on July 1st. I was home the entire day and nothing was delivered. Soulmia told me to check with my local carrier with a tracking number. The tracking number they gave me does not exist with FedEx, UPS or USPS. I've requested the carrier information 3 times and they ignore the question in my emails. I'm one more response of them telling me it's delivered and not actually helping me and I'm calling and disputing the charge...terrible service
Please note that Soulmia currently does not provide telephone service. If you have any questions, please contact Soulmia's support team at support@soulmiacollection.com.
I ordered eleven items on soulmia just about 4 days ago but I went to check the progress and the order says output failure even after being "quality inspected" could you tell me what is happening and if the money will be aren't back if its not delivered?
Any company that will not provide a phone number for customer service is a poor company.
I will never order from this company again.Never ever buy from this place again. All sizes are 1 or 2 smaller than what usually should be. Their return policy sucks sine they ask you to return them directly to China and pay for the shipping expense.
I had tracked mine and it stated there was a "Failure" in Delivery. Hmmmm So I tryed double checking it, 24 hrs later nothing but then now it's "Delivered" but Rancho Cucamonga, CA!!! WHAT?!! I'm in TEXAS! I think the postive reviews are actual workers to support this online and not actual customers. I see a bunch of the same reviews of the same..."Deliver problems, wrong deliveries and other problems." At this point a month after placing the order, I lost interest in the shirt and I want my money back!
I should have looked into this company before I bought items from them. I ordered a dress and 2 shirts. It took 4 weeks for them to come. The material that the clothes were made of was the thinest material I have ever seen. The dress is a wrap around with only a belt to hold it together, not a button or snap to help keep it closed. I, like others just looked at the pictures and ordered. I won't do that again.
I placed an order about a month ago,2week ago I received a tracking # ,entered my emails address with the tracking info. Reply was emails doesn't match account on file, but keep getting advertisements for the website, there's no more money to be spend here. Products look good,service ... real bad
4 t-shirts
I wear a large but love oversized shirts so I'll buy 2 times bigger in t-shirts and sweatshirts. These shirts only go up to a 2X but fit like a large. You have 14 days to contact for a return. I contacted them the day I got them. I received an auto-response saying they were swamped but would get back to me. 2 days later they responding asking what the problem was despite me saying they were smaller than I they should be. I'm betting they were made in China. I've received a few articles of clothing from China where their 2X is an American Large. I also suspect they'll let me return the shirts to China so that shipping and tariffs are paid by me - in other words - not worth the shipment. BUT... I'll see. They have 10 days to respond. Or... does that mean they have to have the item no later than 14 days after I received it.
NOT WORTH IT - SCAM - THEY HAVE THEIR MONEY, THEY DON'T CARE IF YOU GET YOURS.Poor quality T-shirts and prints
T-shirts are really poor quality, the "cotton" ones (as stated on their web) are only 70% cotton and 30% PES. Images on the T-shirts are "printed" as a thick "layer" rubber/paper...like the one you can do at home with an iron. Colors do not match and 2 of the 4 T-shirts I ordered have blurred/out of focus images. I will try to contact the seller for refund.
I made an order at the beginning of this month and still no response from the company. I asked if they could let me know where in transit would my package be. I received a auto response saying that they would back with me. But still i havent yet hear from anyone. I understand that when purchases are made from China it takes time. But damn, this long, or this long to let me know where my purchase may be. The demand is far to much for this company to handle. All i can say is that i hope i get what i paid for. You may want to look somewhere else.
It took alittle over a month to get mine thought I had ordered real hoodie sweatshirt but no it's a thin 100% polyester not happy at all but I also should have payed more attention because I payed a lot more on this site than I would have at my regular stores ????
I ordered 4 t-shirts more than a month ago...I see 3 are shipped but still aren't in my country but I already got 3 emails asking me to comfirm delivery!!!! Never again .
Sorry guys. I ordered months ago and still haven’t received anything. Checked the tracker today and it said “delivered”. Complete BS. I just hope I receive my items and Soulmia hasn’t run off with my money: if they have, they have another thing coming.
Review with most votes
Poor quality T-shirts and prin
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