Sourcebmx78 reviews
This score is based on 78 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Saw it online, mixed experience
I saw this on Instagram because a coworker tipped me, so I ordered without thinking too hard. At first I was pretty skeptical - they basically don't offer a real guarantee and customer service sent polite messages but no real fixes. Delivery was oddly slow and their replies blamed everything from the weather to... I dunno, vibes. After I pushed and escalated, they finally sent a replacement and that calmed me down. Still, I'm cautious about buying again.
Delivery tipped the scales
Bought a pile of parts to update my old commuter after a messy move and some persistent lower-back pain — needed a better saddle and sturdier cranks. Started skeptical because I'd had flaky deliveries before, but their shipping was straightforward (tracking worked) and customer support answered a question about fit quickly. Parts themselves are basic but reliable — cranks and cables have been fine for months. Price was fair for what I needed. Not flashy, but delivery and service made it worth ordering again.
Not as loud as advertised
I almost didn't buy this because the ads promised a loud hub and I worried it'd be annoying on my commuter and park sessions. Went for it anyway — wheel showed up quick and was built tidy. The hub just clicks quietly, not the loud thing in the videos. I emailed support and they hinted you could take out some grease but didn't really recommend it. So my worries about build quality faded, but the hype about being loud did not. Still fine for daily riding.
Relief after a rocky start
30, and somehow it didn't go out. Not great. I emailed and Joe from support sorted it the next day. He refunded the delivery fee and even sent a couple of little extras — a tool kit and some stickers, which was nice. The bike arrived the next morning before 10:30. That was the moment I relaxed. I've had worse runarounds with other shops, so this stood out. Service recovered the situation well.
Woke up relieved
30 cutoff expecting it to arrive, but it wasn’t dispatched. I was ready to be annoyed. Messaged support the next day and Joe sorted it immediately: refunded the delivery, threw in a few extras, and got it out so it showed up before 10:30 the next morning. That’s the exact moment I stopped stressing and actually laughed out loud a little. Went from skeptical to properly pleased.
Hyped hub, quiet result
I spotted this wheel in a sponsored post and thought the "definitely loud" hub claim sold it. Wheel showed up fast and the build looks solid. But the hub? It just clicks, very small, not anywhere near the loud knock the videos promised. I emailed support and they said I could strip grease but didn't recommend it — weird reply. I even told a buddy to check it out and now feel a bit annoyed. Fine product otherwise, but that loud bit was the whole point for me.
Birthday doubt turned grin
He tore the box open on his birthday and for a second I thought oh no. I needed a decent bike because his old one was falling apart and we wanted to spend time outside. The tires looked a bit scuffed and the little instruction sheet was almost useless, so I messaged support right away. They were slow to reply, which annoyed me. But then he rode it — straight, quiet, and grinning — and that was the moment I knew it was really okay. Not perfect, and their return rules are a pain, but the kid's happy and that matters more than I expected.
The never-ending fix-it loop
I bought this bike (yeah, around $300) in Jan 2023 because my kid needed something sturdy — he’s got a cranky lower back so we wanted a reliable ride, not a project. The bike itself isn’t horrible, but the whole delivery and service thing has been a mess. It’s been in their shop more than my son has ridden it. Every time we call they promise progress, then ask for another video, then promise again. I swear we had the wheel trued four times and still no proper fix. It’s not completely junk, but dealing with support felt like Groundhog Day. Won’t go back, but at least it sort of works when it’s home.
Small win, big hassle
I stared at the checkout screen twice before I bought. I had doubts — said parts were shipping from Kentucky, then they turned out to be coming from overseas. I needed them for daily commuting and a couple weekend rides, so the wait annoyed me. The parts themselves ended up working fine. They fit and ride okay. But the back-and-forth with support, the delay and the refund dance left a sour taste. If you want something that just works without drama, maybe shop local. If you can handle the risk, go ahead, but don’t expect smooth sailing.
Crank stripped, warranty denied
My 15-year-old son bought cranks with money he earned. He put them on himself while I watched. He added new pedals and took the bike around the block. When he came back the crank arm was stripped where the pedal threads in. We called customer service. They told us it wasn't covered because it wasn't "professionally installed." That wasn't listed on their website. The part looked fine out of the box and fit well, so the failure was unexpected. I was ready to spend a few thousand there to build a show bike, based on how other shops handled stuff, but not anymore. Not thrilled, but at least it's clear now.
The bikes almost tanked the birthday — then a tiny miracle
I ordered two kids’ bikes because my twins were turning seven and, honestly, I was desperate to avoid another Pinterest-level meltdown. Both showed up looking fine from the outside but once we unpacked them it was a mess. One fork was bent so the front wheel sat crooked, the other had the rear tire squishing into the frame when pumped. Not something you can MacGyver at the kitchen table. Customer service sounded helpful at first — polite emails, asking for a ton of photos (like 22, I swear). That part was annoying and slow. I kept thinking this will take forever, but the real turn was when they finally sent a prepaid return label and processed a full refund after I pushed back a few times. That moment — the refund hit my account — I felt relieved, like breathing after holding it all morning. Still, it cost me time and stress. If you need something fast and ready-to-ride, be careful. If you have patience (and backup plans), you might get a decent outcome.
Color mix-up, but the lever works
I bought a black brake lever kit and only noticed on the invoice later that it said silver, which was annoying. I got an email almost a week after ordering saying it had shipped — so already slow and confusing. The website showed a black photo but didn’t change images when I picked different colors, so I didn’t think to double-check. I called customer service to sort it out and they wouldn’t print a return label, they basically told me to box it up and pay to ship it back if I wanted a refund. Long story short, the kit arrived and it is actually black, nice matte finish, decent weight, smooth pivot, feels solid on the bars. I installed it the evening I got it and used it the next day on my commute; braking feel is good, no wobble, easy to dial in. I’m glad the part itself is fine — it’s just the ordering and support that left a bad taste. So happy it worked out, but be ready for a bit of hassle if anything goes wrong.
Wrong color, slow fix
I ordered what I thought was a black brake lever kit and only noticed on the invoice that it said silver. That alone was annoying, but what really got me was the week-long lag and that shipping email that finally showed up like, "Oh hey, it's on the way." The website made it worse — the photo stayed black no matter which color I picked. Weird UX. I installed the kit on my commuter bike because I ride to work every day and on weekends I tinker in the garage. Functionally it's fine, no complaints there, but the silver clashes with the rest of the build and looks off. I called to try to sort it out and they basically told me to send it back at my expense — no return label, no help. Now the site shows "notify me" for the black kit, which makes me think stock info wasn't right when I ordered. Small things matter. The lever works, but dealing with the mix-up and having to pay to fix their error left a sour aftertaste.
Really liked the feel at first
So, funny story — we opened these cranks on a slow Saturday, my 15‑year‑old put them on with me watching, and right away they looked and felt like proper parts. They were surprisingly light, the finish was clean, and when he pedaled around the block the pedal engagement felt solid and smooth — felt like an upgrade. Then, on the return lap, the crank arm stripped where the pedal threads in. Total bummer. I called customer support and the rep said because it wasn’t “professionally installed” they couldn’t cover it, which felt harsh and kinda unexpected. Still, I’m not mad about the way they rode before it failed — they performed well and had a nice stiff feel under load. If you’re buying these, just know they can feel great but double‑check the threads and maybe use a torque spec or have a pro tighten them if you want peace of mind. We’re disappointed, but not shocked — good feel, sketchy follow‑up on warranty. Would buy similar again but with more caution.
They actually got our money back
they recovered our money. We lost a huge sum to a slick fake crypto platform a few months ago — $313,990 in BTC — and it crushed us. I’ll say the takeaway first: TheresachinRecovery INC got everything back. I needed them because my husband sank into a really dark place after the scam (yeah, we were that broken), and I couldn’t sit by. An old family friend recommended them, and I was skeptical, of course — who isn’t? But they reviewed our case, explained the steps without the usual nonsense, and kept checking in. It wasn’t magic overnight; there were pauses, some back-and-forth, and moments I wanted to slam my laptop, but they persisted. The team was professional and, oddly, kind — human enough to calm me down when I was spiraling. Would I recommend them? Yes, cautiously. Grateful, relieved, and still a little shocked this actually worked.
Quick spin, quick fail
decent finish, felt solid when we tightened them, pedals threaded in clean. He rode to the end of the block and back, and the pedal stripped out of the crank arm before we hit the driveway again. So yeah, functionally it lasted maybe a minute. Contacted customer service and they refused a warranty because “not professionally installed.” The rep was blunt and a bit rude, offered a used replacement at full price. There’s nothing on their site that says you need pro installation for a warranty. I’ve bought parts from other shops and got better handling when stuff failed — not perfect, but they didn’t blame me. Bottom line: the product felt okay until it didn’t, and the aftercare made it worse. We were planning a bigger build with them but we’ll take the business elsewhere. Useful if you want a cheap-looking part; don’t expect help if it breaks.
Wrong bike, worse follow-up
once they saw the return tracking they’d ship the right bike. Days went by. I emailed. I called. Every time I got a different line. At first it was “we’ll ship when it arrives at our warehouse.” Then it was “we need the warehouse to inspect it.” Then it was “we’re waiting.” The answers dragged on. I’ve dealt with returns at other big retailers and they at least tell you an estimated timeline. That never happened here.
After nearly three weeks of chasing, I finally got an email saying the returned bike arrived damaged. Damaged. We had repacked it carefully and handed it to UPS within 24 hours of opening. There was no visible damage when we sealed the box. Bottom line: they’re refusing a refund because they claim damage on return, and they won’t send the correct bike either. So now my kid has no bike, no refund, and my older son in the Air Force — who bought this as a present from afar — is disappointed too. That part stings.
What annoyed me most wasn’t just the wrong item or the claim of damage. It was the lack of ownership. No clear timelines, no proactive updates, and customer chat that only sent another email to the warehouse instead of helping. Small companies screw up sometimes, I get it. But this felt like sloppy internal processes and passing the buck. If you’re a big company, I expect better tracking of returns and quicker resolution. I’m not asking for miracles. Just honest communication and a refund or replacement that actually happens.
I’ll warn friends and family about this experience. Not because one mistake happened, but because of how it was handled afterwards. Frustrating and disappointing. I’m still hoping they rethink this and make it right, but right now I can’t recommend them based on delivery and service.Wrong fit, half-ready bikes
another bike had a popping sealed bearing in the rear hub, the kind of defect you don’t expect on a new unit. On the flip side, I’ll give a small nod to the packing — oddly, the foam protection kept frames scratch-free, so that saved us some returns. We sent photos, emails, even followed their troubleshooting steps, and the reply was basically polite no-help. Bottom line: takes too much time to fix their mistakes, cost in labor adds up, and their support didn’t cover it.
BMX bike purchase
You know, I typically don't bother writing reviews, but I gotta say, credit is definitely due here. I reached out for some help on figuring out the right size, and the customer service was surprisingly helpful. I was expecting my BMX bike in 5 days, but it showed up in just 2 - now that's what I call speedy delivery! My son is absolutely thrilled with his new bike, and I'm thrilled with my purchase. I'll definitely be telling all my friends about this place.
My sick new BMX gear
Man, these guys are awesome! They always have the coolest stuff I'm looking for, and their shipping is crazy fast. I've never had any issues with returns either. Their product reviews are great, and the how-to videos are really helpful. And their team and event videos are amazing. They'll even sponsor events if you ask nicely. I won't go anywhere else for BMX parts unless it's an emergency.
About Sourcebmx
BMX is off-road athletics related to that of mountain biking where bikers use specially formulated BMX bikes. These bikes are hand-built and are made of numerous types of steels whereas, in most of the race bikes, frames are made of aluminum. BMX bikes once depicted a small niche or component of traditional bicycles, but have since thrived and grew to comprise a number of varied modes and riding formats for riders of all levels. It is to this end that Sourcebmx claims to offer BMX products. For honest reviews of Sourcebmx, kindly read on.
About Sourcebmx
Sourcebmx is a platform that offers stocks of BMX bikes, BMX parts and accessories. It was founded in 2013. They claim to have been aspired to provide and put back into the BMX scene through building and offer capacities to ride, hosting dozens of events each year and supporting many of the top BMX pros in the game.
BMX Complete Bicycle Buying Guide
Product and services of Sourcebmx
They specialize in the sales of BMX bikes, BMX parts, BMX wheels, BMX frames, BMX shoes, and BMX clothing. They also offer a 90 days return policy. They offer delivery services.
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Contact Information
Maunsell Road
TN38 9NN St Leonards On Sea
United Kingdom
Categories Sourcebmx
Online Shop | Sport & Outdoor | Multimedia & Magazines | Fashion
Page Statistics
Last update: January 2026
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Review with most votes
Tools and spares for my son�
I have to say, I was really blown away by the Sourcebmx team. When I contacted them with a question about a certain tool, they got back to me right away and really listened to w... Read onBy: Y. Stroman