The Ayurveda Experience Reviews

We're delighted to hear about your experience with our products. Thank you so much for taking the time to share your feedback. It keeps us motivated to give our best. ❤

order #171-390681; Oredred and charged my Card; I checked the Tracking and still not shipped out, I understand the delays but why isn't shipped?

I’m having the exact same problem as the previous reviewer. I placed an order, my card was charged, and going on a week, I have not received an email confirmation, nor replies to my emails asking about the status of my order. I’m not too happy about that.

Ordered items on April 26th, card was charged on 27th (#171-384867). Item not yet received as of May 28th. Customer service is atrocious, with shoddy, intermittent responses. Finally called my credit card company and asked for a reimbursement.
Smd

Hi JD, please be informed that your order is in transit and expected to be delivered in 3-7 days. Due to the current situation, our international shipments are getting delayed. We are extremely sorry for the inconvenience. Also, we have replied to your email and provided the tracking information.

Hi MD, please provide the order#, we'll check the shipping status for you. We are sorry for the inconvenience.

Hello, I have ordered your duo combo more than a week ago and have no update on the status of it. Should I be cancelling my order? My invoice # is 171-402291

We are extremely sorry for the delay. Due to the current situation, our international shipments are getting delayed. Please be informed that the package is in transit and expected to be delivered in a few days. You can check the tracking status on Canada Post with the tracking#LX622981638US.

I received a half empty container of eye butter. I sent email to customer service and no response. I would like to exchange since I paid full price for a full container.

Hi SS, please provide the order# so that we can check the details and help you out in the best possible way.

I am experiencing the same as all the above customers. I have ordered #171-399457 a month ago and has not been shipped yet nor response has been received to my follow up email. Very disappointing

I would like to cancel and get a refund because it's not satisfactory the time it is takingto hear back with regard to dispatching of my order and postal tracking. As with the above complaints I am highly disappointed having been charged for products.

I want a refund!
Unhappy Customer.

Omg a month!!... that's disgraceful! I've been waiting 3 days and I'm disappointed they haven't dispatched my parcel yet or given me any details of when it will be dispatched. I will not use them again if they don't update me with details and post to me within the next 3days! I really want a refund if they can't deliver in the next 2-3 days. They shouldn't take our money unless they have send us our packages!

Hi Yohanna, please be informed that we've shipped the order and the package is currently in transit. You can check the tracking status on USPS.com with the tracking#LX220034159US. We hope you'll enjoy the products like thousands of our happy customers.
Do let us know if you need further assistance.

Hi Gabriela, we do understand your frustration and disappointment while waiting for the book which might have purchased with so much interest. Due to some technical issues, the vendor was not able to ship your order. We have refunded the order and the amount will be credited to your account in a few days. We apologize for the inconvenience caused.

Well just like everyone else I purchased products on June 25, 2020, my card was charged, I was sent an INVOICE NUMBER 171-413382, but no shipping confirmation. So here we are waiting, 4 days now. Could someone please check on this and email me the order and tracking number. Thank you

Scan scan

After read all messages and complain here I resized it a scan to stolen money from people- I want the imediatly refund of my order - and I’m going right now drop down this announcement from social media and instagram plataform.

Hi Marye, please be informed that your package is in transit and expected to be delivered on July 06. We have sent the tracking information to you through email. Do let us know if you need further assistance.

Hi Patrícia, we assure you that your order will be delivered on time. Please provide the order# so that we can check the details and assist you.

I placed an order on 6/22/20, #171-411704, and no shipping update. No answer to my email either. How much longer until it ships?

Hi Rebecca, we are sorry for the delay. Please be infomred that the order will be delivered in a couple of days. We have sent the tracking information through email.
Do let us know if you need further assistance.

I still haven't received it. The tracking said delivery was July 9th but now it shows it being shipped from India with a pending delivery date. I didn't realize there wasn't a US warehouse that would handle the US orders. This explains a lot about shipping issues. I placed a rather expensive order and would appreciate a partial refund for the annoyance, confusion and continual wait.

Hi Rebecca, we are checking with FedEx to make sure that the package will be delivered at the earliest.
We apologize for the inconvenience caused.

I have 2 orders:
171-419130
171-418714
I have emailed the customer service but no response.
Order was placed on July 05th.. its been 10 days now. This is ridiculous..
Do you have any update?

We have responded to your email and provided the information. We apologize for the inconvenience caused.

Hi I placed an order 4 days ago and to this day I have not received a shipping confirmation order #171-433849. I will like to request a refund, after reading all these comments Im very concern and I am not impressed. If I don't hear from you I will talk to my bank directly to file a claim.

Well just like everyone else I purchased products on August 4, 2020, my card was charged, I was sent an INVOICE NUMBER 171-432883, but no shipping confirmation. So here we are waiting, 10 days now. Could someone please check on this and email me the order and tracking number. Thank you

please advise me when I will be receiving my Kasardi Oil. It seems like you have taken the cost . Please send me an estimated date

Order #171-438666
Placed order days ago. Haven't gotten a email that it has shipped yet.
When should I expect my delivery? Was an expensive order and I'm getting worried.

Hi Laura, we are extremely sorry for the delay. Due to the current situation, our international shipments are getting delayed. We hope you received iYURA Manjish Glow Elixir. Eye Care and Facial Kit products are in transit and are expected to be delivered in a few days. We have sent you the tracking details via email. Please contact us at [email protected] in case of any concerns.

Hi Elena, thank you for reaching out. We hope you received the product. As per the tracking status, the package was delivered on August 18. We hope you are enjoying the oil. Please contact us on [email protected] in case of any concerns.

Hi Rosemary, thank you for reaching out. We are checking with the shipping team and update you at the earliest through email.

Order #171-437715 placed order 5days ago Haven’t gotten a email that it has shipped yet. When should I expect my delivery. It expensive order.

I ordered on Sunday 16/08/20 order number #171-438138. I have not received any shipping details or tracking number. Very poor service.

Hi Maria, thank you for reaching out. We are sorry for the delay. Please be informed that your package is in transit and expected to be delivered in a few days. We have shared the tracking information through email. Do let us know if you need further assistance.

Hi Kerry, first of all, we want to apologize for the experience you’ve had. It’s not our usual standard and I understand how frustrating this must be. Unfortunately, due to a technical error, the order was not processed. We have informed the shipping team to ship the order on priority. We truly apologize for the inconvenience and hope you will give us an opportunity to serve you better in the future.

14 days and still no product!
Just fake updates saying delay delay
Surely you can get a package sent inside 14 days.
I won’t be buying from you again

Having the same problem.. Order 171-451833. Charged my card.. Still waiting for shipping information a week later.

Hi Jill, thank you for reaching out. Please be informed that we have already shipped the order. The package is in transit and will be delivered in a few days. We have also sent the information via email.
Do let us know if you need further assistance.

I checked today September 24 2020 and it is still unfulfilled.. You gave me tracking information but it hasn't moved. It took me years to save money to buy these products and now I still have nothing. I ordered September 9 2020

I ordered 29 days ago and only received one item. I’m still waiting on two items. My credit card was charged immediately. I’ve emailed and phoned and haven’t received a response. I’ve never had issues with orders before and I understand these are unusual times. However, an update on an order that has been paid for should be top priority. Thank you

Hi Jill, we are sorry to know you did not receive the products. Please be informed that we shipped the order as we promised but the shipment got delayed by the shipping carrier. We have shared the tracking information via email.

Hi Cheri, we are extremely sorry for the delay. We do understand your frustration and disappointment while waiting for that package which might have purchased with so much interest. We have informed the shipping team to ship the product at the earliest.

Hi my order number 171-450997 and it has been 1 month already I still haven’t receive my order. I send emails to your customer service a few times and no reply to any of my emails. Very disappointing ???? and frustrating.
Please arrange for my refund.

Hi Joyce, we are extremely sorry for the delay. Please be informed that we ship Ajara products from our US warehouse through the local post due to which shipments take time to reach Australia and due to the current situation, it's taking more time. We are working on reducing Ajara shipping time to Australia. We have responded to your email.

Hi, my order is not yet shipped even after 10 days. I have not got any updates yet. I have also send a request to customer care but no help there too. Order no: #171-463016

I want refund for my order 171-463016. It's been many days and still product not shipped and no emails or contact from.anyone. I am beginning to think this is a scam.

Cancel this order and refund my money please. This is height of unprofessionalism. I am not getting any response from you guys.

Guys, this site is a scam. I am going to call my credit card company and mark you as fraud in the system.

I am waiting for the paraania. Kindly post the order asap and advise the ETA.

I ordered and received my day/night combo about a week later, no problems at all with shipping. We all also are aware of pandemic challenges so it’s irrational to not have patience when ordering anything these days. I have no complaints with shipping and I’m currently on day 3 of using the day/night combo. Excited to see a difference in a couple weeks. This is my first real skin treatment in my life, I’m in my mid 40s so I decided on this skin line for it’s good reviews and holistic approach!

Hi Sumithra, we hope you received the order. As per the tracking status, the package was delivered on October 19. Do let us know if you need further assistance.

Hi Nidhi, we are sorry for the delay. As the product was out of stock, we were not able to ship the product. Now, we have received the stock and will be shipping the product at the earliest.

Hi Stacy, thank you for trusting us with your skincare. ????

I placed and paid for an order (Invoice #: 0000002734) October 12th. I received a confirmation email that stated I would receive an email when my oil has shipped. To date, I have received neither an email nor a product. I sent a follow up email a few days ago which has also gone unanswered. Please update me on this order ASAP or I will contact PayPal to grieve this company and stop payment.

Hi Jeff, thank you for your message. Please provide a valid order#. The order# you shared does not belong to us.

I just placed my order 12 hours ago, no order number given, no confirm email, no reply to my email, if it’s a scam, I’ll require a refund as soon as possible and contact my credit card bank

It's been 2 weeks since I've placed my order and no updates on the tracking number. Also I know that only half of my order has been shipped and I have no updates on the rest of my order. I've been sending emails for the past few days and no response back. Truly considering canceling and asking for a refund, I'm not very happy! 171-487259

Look at all of the complaints! And think of all of the people who are silently waiting and not saying anything either. I've given up hope on this company. No replies and they took hundreds of dollars for my order. I am SO bummed out that they are shady. If they cannot handle providing the products maybe they should not be taking orders until they are able. They must have so many complaints with banks for their fraud.

I've been waiting 4 weeks for my order. It's been sitting in a Fedx facility all that time. I contacted Fedx and now they tell me there's a problem with shipping it and are sending it back to the supplier. This WAS a Christmas gift. Not happy at all. Wish I had seen these reviews before I ordered.

Even i ordered on 11 December and still not received it.. i also opened a case with 205234 and received no response.

This is not a scam - it takes time for delivery. I have bought many products from this company and enjoy most of them. I do want to say that day night combo doesn’t work for me like it used to. Have you changed the product in some way? I don’t get the great results I used to. What else can you recommend?

Just the same story as everyone else here. Order 171-496539. No response to emails after ten + days. Then a flood of postage and delivery ‘confirmation’ emails that feel very funny, but no actual delivery. I’ve raised a dispute through PayPal. Really bad feeling about this.

Same here :( Order #171-495148 .More than a month now. No reply to emails . Order not yet shipped. If I dont receive a response or the product I plan to dispute this. Very bad customer care.

Very bad servive, they charged my card and after this i haven't received any email regarding my order, their email address doesn't work amd neither i can't reach them by phone. I also tried to reach them on Ig and they visualized the message but didn't replied

I wish I had read all this before I ordered. Ordered December 19. Nothing. Emailed and then they tell me it’s shipped Jan 12. Can’t get hold of them. Disputing this with my cc.

This was my first Order #171-508093 since Jan 1st 2021. The amount got deducted immediately but I still haven’t received the product. After reach out multiple times they processed the order but I haven’t received yet. I am really frustrated that I am not getting a satisfactory answer from the team after requesting them. They are just sending me the USPS tracking ID repeatedly which is stuck somewhere. I have no clue if I am getting the product or not. I have also initiated a cancellation through email but haven’t received any response yet. Moreover they are ignoring my request and not responding anymore. This is the worse experience I ever had. There is no point of sending me the same tracking number again instead try for delivery or refund me ASAP.

Order number - #171-513981. My name is Nirmitha Koothoor. I placed an order for kesaradi oil and manjish glow elixir on Jan 17th 2021. The order number is 171-513981. It has been 10 days and yet I see that the order hasn't been shipped. Can you please ship the products asap and confirm the shipping. Your quick action would be highly appreciated.

Liliana Olaru We are sorry for the delay. We shipped all the products and informed you via email. We hope you received the order. Do let us know if you need further assistance.

Prajakta Rane We hope you received the order. Do let us know if you need any assistance.

Jane, We hope you received the order. As per the tracking status, the parcel was delivered on 06 Jan 2021. Do let us know if you need any assistance.

Jerry, we are sorry for the delay. We hope you received the order. As per the tracking status, the parcel was delivered on 08 Jan 2021. Do let us know if you need any assistance.

Snigdha We are sorry for the delay. We hope you received the order. As per the tracking status, the parcel was delivered on 09 Feb 2021. Do let us know if you need any assistance.

Nirmitha We are sorry for the delay. We hope you received the order. As per the tracking status, the parcel was delivered on 02 Feb 2021. Do let us know if you need any assistance.

I am interested in your product, however, based on all of the reviews it appears the international order process has some gaps. Has this improved in 2021?
Process may need

Hi, i have ordered a week ago and there is no response after on shipping. I have called multiple times and sent emails to support. Can you please help ship my order or please advise if i should cancel my order. Here is the order number 171-557987

No response to my emails, the tracking number they gave is bogus, there's no record with DHL of a shipment, the order status just says 'ready' but hasn't been sent. They claim 4-5 days shipping but my order has been sitting 'ready' for more than twice that amount of time! I've tried to cancel the order and requested a refund through my payment method. Wish I'd seen these reviews before getting suckered into buying from this place.

Regarding my above review, the item arrived today, too late to give as the gift intended but it did arrive despite the inaccurate tracking information on my order. I would delete that first review if I could figure out how!

#171-567760 says is on the way, it has said the same thing for days...sitting at a facility. Reached out to customer service without response. I really wish I had read these reviews prior to ordering. I think in the future do not take money from a customer until you have the products are are ready to ship. As of today it "says in transit" These products are expensive and I expect better customer service and communication. I assume these really are finally shipped. I hope to enjoy the products, however you really need to improve your customer service. I will be in touch as to if I actually receive the products and if I like the products. So far I am displeased.

Hi Angie, we are continuously working to improve our shipping process and delivering orders in 5-7 business days within the US and 7-10 days internationally. You may place the order and we will deliver your package at the earliest.

Hi Niharika, we are sorry for the delay. We hope you received the package. As per the tracking status, it was delivered on April 18. Please let us know in case of any concerns.

Hi Nancy, We are glad to hear that you received your product, we would like to let you know that due to the severity of the COVID-19 outbreak, there are widespread delays across the globe. We are continuously working with our partner carriers to make our delivery process hassle free efficient. We strive to give the best in-class service to all our customers always. Please feel free to reach out to us for any further assistance.

Hi Diane, we are sorry for the delay. We hope you received the package. As per the tracking status, it was delivered on May 24. Please let us know in case of any concerns.

I have just ordered but by mistake I have ordered same product twice I have emailed you also at the same time that please cancel one of my order I have not get any reply from you guys please let me know thank you

Oh my gosh, I wish I read all these reviews before I bought it. I am in the same shoes as all of you. I haven't heard anything about my order. I have been sending emails but no response. Is this a scam company? Someone needs to block this company if this is a scam. How can we report this company? I want my money back!!!!!

Hi Farida, thank you for reaching out. Please be informed that we refunded the duplicate order as per your request on June 20, 2021.

Hi D, please do not worry, your order will be delivered. Request you to please provide the order# so that we can check the details.

Hi L'Ann, please do not worry, your order will be delivered. Request you to please provide the order# so that we can check the details.

Have used their products before that are not only brilliant but also their customer service needs to be applauded. I had an issue with my last order and was promptly refunded within 12 hours. This time the discount hadn’t been applied to the order which also was dealt within 8 hours. Just cannot fault them. I think considering the covid situation everyone needs to be a bit patient with deliveries for which courier companies are responsible not them. They have brilliant products and services and are certainly not a scam!

Thank You for sharing your valuable feedback & insights. We try and ensure the best of services at all times for our customers, and Yes there have been delays globally due to the ongoing pandemic situation but the same are on a continuous resolve from our end and we are delighted to see your support and understanding in the matter. Such supportive feedbacks are a great deal of motivation for our whole team and help us in providing the best at all times.

We're delighted to hear about your experience with our products. Thank you so much for taking the time to share your feedback. It keeps us motivated to give our best. ❤

We're delighted to hear about your experience with our products. Thank you so much for taking the time to share your feedback. It keeps us motivated to give our best.

We are delighted to know you enjoying the oils. Thank you for sharing your feedback. ????

I got a message with tracking number but when i try to check it i get the response that it doesn’t exist!

Hi Evija, Thank you so much for getting in touch with us, as per the details shared by the carrier it seems that your order has been delivered. Please do let us know if you require any further assistance.

I completely agree with this review. All of these products are amazing and have shipped in a very timely manner. I also appreciate the beautiful packaging and leave them out on my vanity. Every product I have used have provided significant results especially for this price range. I have been recommending to all my friends.

Hi Debra, we're delighted to hear about your experience with our products. Thank you so much for taking the time to share your feedback. It keeps us motivated to give our best. ????

Thank you for the great review! We’re so happy you're loving the products. We really appreciate you taking the time out to share your experience with us. ????

Thank you for the great review! We’re so happy you're loving the products. We really appreciate you taking the time out to share your experience with us. ????

We're delighted to hear about your experience with our products. Thank you so much for taking the time to share your feedback. It keeps us motivated to give our best. ????

how can i get the coupon code?

May I please receive a coupon code as I’m interested in trying your products but am currently layed off my job so money is tight.
Thank you.

# 171-527304 I was told there was a delay because the shipping facility was closed for circomstances beyond your control, when I sent the first email and to wait a few days. no news for a week now. Has it reopened? Still have not received an email with shipping details.Should I just cancel the order?

Melanie We are sorry for the delay. We hope you received the order. As per the tracking status, the pacakge was delivered on 02 Mar 2021. Do let us know if you need any assistance.

Glad I read all this review. It seems this company is irresponsible fulfilling the order shipments. With so many complains of people having thier credit card charged and not reciving their orderl, it shoul be reported to the business bureau.

I ordered on 5th April and did not realize it was coming from India. Tracking said on 15 April on way to Cyprus. I live in Spain. I emailed but did not get a response. Tracking is 33604385662

Hi Margaret, Thank you for reaching out to us, we would like to let you know that as per the records shared by the carrier the product has been delivered to you. Please do let us know if you need any further assistance.

Fantastic! We are extremely happy to hear that our products are working for our customers. Thank you for the feedback! ❤

Hi Anna, thank you for sharing your feedback. We're delighted to hear about your experience. We hope you'll enjoy the products.

We're delighted to hear about your experience with our products. Thank you so much for taking the time to share your feedback. It keeps us motivated to give our best.????

Hi Deb, please accept our sincere apologies regarding the product experience, missing products and the duties/fees you had to pay for. The Black Gram Duo as per the tracking records was delivered to your mailbox on September 21. We are sending you an email regarding the duo and please do let us know if you still don't have it with you, we will re-ship the oils to you again without any extra charges. The duty/fee you had to pay has been refunded back to your card and the amount i.e. CAD 40.00 will reflect back to your card in 7 to 10 business days. The Canadian customs does charge the duty at times which we have no control over and if the customer comes to us we refund the Duty without any questions asked. The Sandalwood rose Eye Age Defying butter has been a product a lot of customers have praised and has genuinely positive reviews on our website. The butter might have gone bad due to the rise in temperature or just a bad batch. We are sending you another jar of the eye butter and we hope you will like this one and will not have the negative impact which the first one had for you. Please store it in a cool and dry place.
Thank you for your interest in The Ayurveda Experience.

Hi Cindy, we are sorry for the inconvenience caused. Please provide the order# so that we can check the details and help you out in the best possible way.

Hi Krithika, thank you so much for your feedback. We are so glad you are enjoying the product. If you need any assistance let us know.

Hi Elizabeth, we are sorry for the delay. We hope you received the product. As per the tracking status, the package was delivered on Jul 20, 2021. Please let us know in case of any concerns.

Hi Patricia, we are sorry to know you did not like the smell of Balaayah Black Gram Body Booster. We have sent you an email and offered exchange options. Please confirm and we will send an exchange.

I bought a black gram and youth spring duo and just received the black gram oil, my orden was # 171-640607.

Hi Karla, we are sorry for missing Yauvari Amplified Youth Spring. We have informed the shipping team to ship the missing product at the earliest. We apologize for the inconvenience caused.

Hi Cindy, we are sorry for the confusion. The oil can be used as an after-bath moisturizer, apply the oil quickly like a lotion, and leave it on. Or as a massage oil, spend time massaging it into your body rigorously and then wipe it off if there’s excess oil or bathe.

I received my order and was so excited to try it.
The smell is overwhelming and not in a nice way. Even if it’s t does something miraculous for my dry skin, I couldn’t imagine putting this all over my body. It does stink! Almost nauseating.

I just want to understand how to use it..I haven’t even smelled it yet. Why do you bath “after” you apply? Ah..because it smells awful? Won’t bathing put you back to square one?

Hi Cherie, we are sorry to know you did not like the smell of Balaayah Black Gram Body Booster. If you prefer, we can ship Mehfranz Eternally Fragrant Body Massage Oil. Its Cool, earthy scents of Lotus, Ela, Cinnamon, and Clove caress your senses and those around you. Please provide the order# so that we can ship the exchange.

Hi Jess, we are sorry to know you did not like the smell of Balaayah Black Gram Body Booster. If you prefer, we can ship Mehfranz Eternally Fragrant Body Massage Oil. Its Cool, earthy scents of Lotus, Ela, Cinnamon, and Clove caress your senses and those around you. Please provide the order# so that we can ship the exchange.

Hi Cindy, we are sorry for the confusion. The oil can be used as an after-bath moisturizer, apply the oil quickly like a lotion, and leave it on. Or as a massage oil, spend time massaging it into your body rigorously and then wipe it off if there’s excess oil or bathe.

Hi Melloine, first and foremost, we're truly sorry that you did not have a positive experience. iYURA oils are pure, herbal formulations - hundreds of women have loved them and have benefited from them, however, since they are pure, potent herbal products, it is possible that you were sensitive to one of the ingredients and it did not work for you.

Please be informed that we have refunded the order on Jun 20, 2021. We apologize for the inconvenience. caused.