Ubisoft Reviews

: 28

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14% Would buy here again

Most relevant positive review

  2024-03-31
New gaming platform
I just got a new gaming system and I was having some serious problems with games not running on o...Read on
kiera

Most relevant negative review

  2024-05-03
New game purchase
Man, this company really needs to step up their customer service game. I bought a new game not to...Read on
D. Borer

Review with most votes

  2024-04-12
Online gaming security and ser
This company seriously lacks any support when it comes to online gaming security and server issue...Read on
Retha

Reviews (28)

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    Mediocre Experience with Ubisoft

    As someone who's been a fan of Ubisoft for a while now, I've had the opportunity to play a variety of their games and interact with their company in various ways. Overall, my experience with them has been pretty solid.

    One of the things I appreciate about Ubisoft is their commitment to developing new and innovative games. They're not afraid to take risks and try out new ideas, which is refreshing in an industry that can sometimes be quite stale. They have a wide range of genres and games that they are very good at, especially the Assassin's Creed series and Tom Clancy's series.

    In terms of customer service, Ubisoft has been pretty responsive to my needs. Whenever I've had a question or an issue with one of their games, I've been able to get in touch with their support team and get the help I needed. They also have a good system for keeping players informed about updates, patches, and new content for their games.

    On the downside, there have been a few bugs and glitches in some of the Ubisoft games that I've played. These can be frustrating, but they're generally resolved quickly. Additionally, there have been a few instances where I've felt like the microtransactions in their games were a bit too aggressive, but that's a common issue in the industry, not just Ubisoft.

    Overall, I think Ubisoft is a solid company that puts out a lot of great games. They're not perfect, but they're always pushing to improve and innovate. I'm looking forward to see what they come out with next.


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    New gaming platform

    I just got a new gaming system and I was having some serious problems with games not running on other platforms. I bought two new games that wouldn't work at all, and I was starting to feel pretty discouraged about gaming. But then I decided to give Obisoft Play a shot for $14.99, and boy am I glad I did. Everything runs super smoothly with no glitches, and the graphics are top-notch. Big thanks to Obisoft for making me believe in gaming again.


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    Rainbow Six Siege game

    I can't believe they're not banning cheaters in their games, it's so frustrating! I reported someone cheating in Rainbow Six Siege and nothing happened. It's just not fair to those of us who play fair and just want to enjoy ourselves without cheaters wrecking the game. They really need to do something about it!


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    I bought a game and it was super cool.

    I just gotta say, that game I got was seriously awesome! I had a blast playing it with my friends. The graphics were insane and the gameplay was so exciting. I'm already counting down the days until I can snag more games from them in the future!


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    New game purchase

    Man, this company really needs to step up their customer service game. I bought a new game not too long ago and ran into some issues during the installation. I tried reaching out for assistance, but it took weeks for them to get back to me. And when they finally did, they closed my case without even trying to help me out. It's just so frustrating and honestly, it's not cool. They seriously need to get their act together.


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    Ubisoft game

    I'm really annoyed with Ubisoft right now. I bought a game from them, and they added this dumb 2 step verification on my account but never sent me the codes to log in. I've been locked out for what feels like forever - well, for 10 years actually. Can you believe it? I've emailed them so many times with all the necessary info, but still nothing - no codes, no response. How am I supposed to access my account and all the cool extras for my games? It's like they don't give a darn about their customers. Now I have to get Trading Standards involved to help me out. So frustrating!


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    Online gaming security and server reliability

    This company seriously lacks any support when it comes to online gaming security and server issues. If your account gets hacked, forget about getting any help because you'll just hear crickets. The wait time for even a simple request is like over a month, which is just not cool in today's fast-paced world. And forget about any game when the servers go down, you'll feel like you're waiting for forever for them to get fixed. Paying for a service that you can't even use when you want is beyond frustrating. This company's lack of support and slow responses just make them a laughingstock in the gaming industry. They need to be shut down ASAP.


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    Video game upgrade

    Their customer support is terrible. I had to reach out to them several times and it always took forever to hear back. And by the time they finally got back to me, I either already solved the problem myself or couldn't even remember what I was asking for help with. Such a waste of time!


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    New Laptop Gaming Struggle

    I just got this new laptop and I was so excited to play all my favorite games from when I was a kid. But then when I tried to log in, it asked for this strange 2-Factor code thingy that I don't even remember setting up! I reached out to the support team for some help, but they haven't even replied back to me yet. It's been a whole week now, and still, I haven't heard anything! Seriously, can't they just help a fellow gamer out?


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    Account recovery

    The customer service at this company is terrible. It took forever and a million tickets just to get a response after my account was hacked. And when they finally got back to me, they fixed the issue in no time at all. It seems like they only care about quick fixes when they get called out for being incompetent. It's disappointing that a company with so much promise lacks in customer service.


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    Ticket response

    I had to wait forever for them to get back to my ticket. And when they finally did, they just kept passing it around like a hot potato! It was like they didn't even bother reading what I wrote because they kept asking for the same things over and over. Ugh, so frustrating!


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    Game Removal without consent

    This company is such a scam! Can you believe they just up and took The Crew out of my library without even asking me? I shelled out my hard-earned cash for that game years ago, and now it's poof, vanished! They not only robbed me of my game, but also my money. I'm beyond disappointed and ticked off by this shady behavior. Definitely steer clear of them!


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    In-game experience

    Man, let me tell you, my gaming experience with this company has been a nightmare. I got accused of causing trouble for no reason, and the servers are always lagging and glitching. This company seriously needs to do better. They say they have rules to get rid of cheaters and troublemakers, but based on what I've seen, that's a lie. Do yourself a favor and just play Minecraft instead.


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    Stolen Account

    Hey there. So, I was totally in the same boat as this guy Hardcore Casual - someone got into my account and changed my email to spam. I managed to sort out my EA account pretty quickly, but Ubisoft is seriously dragging their feet on this. It's been over a week now and I'm still waiting to hear back from them. If anyone from Ubisoft happens to come across this, could you pretty please take a look at my ticket - 20914904 and give me a hand? Thanks a bunch.


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    Digital game download

    The customer service at this company is just terrible. I've reached out for help a bunch of times and haven't heard anything in weeks. It's really frustrating to be kept in the dark while I'm just trying to fix a problem with something I bought. They really should be treating their customers better, especially for a big company like this. The fact that they're not keeping in touch or following up is just not ok. It's obvious that making customers happy is not a priority for them, and that's really disappointing.


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