Ubisoft5 reviews
This score is based on 5 genuine reviews submitted via US-Reviews since 2026.
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I was actually excited to buy this — thought it’d be a nice thing to play with the roommate after work, something cheap to unwind with. Still, I had this nagging doubt about account support (you hear the horror stories) and whether recovery would be a mess if something went wrong. Turns out the doubt was... not unfounded. The game itself runs fine on my PC, graphics and all, but when I needed a password reset there was no email coming through. I tried the usual stuff, multiple times over a couple days, and then reached out to support. Their reply basically said they found nothing sent from their side and suggested clearing cache, using another browser, or contacting my mail provider. No alternate verification, no way to prove I owned the card that bought the games even though I offered that info — they closed the case afterwards. So yeah, gameplay is solid, but being locked out and getting a canned support answer is really annoying. It’s not all terrible — the product works — but the customer service left me feeling like I wasted time and might not trust them with any future purchases. I probably won’t spend more there until they sort out real account support.
Small charge, big headache
decent value, easy to access stuff. Fast forward to late January 2026 and they auto-renewed on their own, no heads up, no reminder. I disputed it the same day through the platform I used, sent screenshots showing zero new logins or playtime for the new period, and got back what felt like a textbook corporate shrug. Support pointed to usage screenshots from November and basically said “not eligible” because of region. It’s messy: they told the platform to contact them first, then turned around and refused to help when contacted. Reopened the ticket twice, same runaround. Delivery in this case was the renewal process and the follow-through — that’s where it failed. Customer service was slow, kind of condescending, and stuck to policy without looking at the actual situation. I get rules, but a little common sense goes a long way. I don’t want to blow this up into a rant — the service still works when I use it, the games can be fine — but the way they handled money and communication was disappointing. I’m done trusting auto-renew with them, and I’m warning friends to watch their statements. Not perfect, and their support needs to be less robotic, but the product itself still works when you do use it.
Access still not fixed after confirmed breach
the account access wasn’t restored. That mattered because my Steam was tied to that Ubisoft account, and during the mess unauthorized activity led to a ban. Steam reviewed and lifted the ban after they confirmed it was a compromise, which actually supports my side — this wasn’t me being naughty, it was a breach. So my ask is simple: switch the email to the new one I already provided, send a proper password recovery link, and return full access to my original account and content. I’m not looking for a new account or transfers — just give me back what I verified before. A tip for others: keep proof of ownership ready and push for escalation if you see repeated closings. It’s not perfect, but it can be fixed if support actually follows through.
Quiet regret
that password hadn't been used in ages. I asked for a reset link. I whitelisted their addresses, checked spam and every folder. Nothing. I tried a work email. No confirmation. I tried a fresh Gmail. Account creation succeeded, I wrote the password down this time, then tried to log in — error. Either wrong password or account suspended. It was the same opaque message every time. No clear reason. No helpful guidance. No email explaining what went wrong. Meanwhile the game sits unplayable on my machine. Money spent. Time wasted. Frustrating, plain and simple.
The long goodbye
log on, clown around, trade stupid items, laugh. For a long time it was perfect for that. Then the new owners took over and things started to fall apart. The main thing that really bugged me — and it’s the reason I still tell people to be careful — was the moderation and the automated systems. It felt like someone handed a sleeping admin a giant ban hammer and walked away. People got permabanned for stuff that clearly wasn’t cheating, farmers who were just grinding got flagged as bots, and a bunch of regulars disappeared overnight. That’s the image that sticks: one minute you’re joking with someone, next minute their account’s gone and the support response is a template. Also, bots. So many bots. They clogged up chat, spammed fake events, and pushed sketchy links that ruined the vibe. The game had rollbacks too, like, seven times since the takeover? That made things messy — you’d lose progress, markets crashed, and people got frustrated enough to quit. Still, I’m oddly grateful. Grateful because for nearly a decade my friend and I had this tiny corner of dumb joy, and those memories aren’t erased by bad moderation or bad business choices. I’m glad we had it when it was good. If you’re thinking of jumping in now, go in with low expectations: enjoy the nostalgia, watch out for bots, and don’t get attached to in-game items like they’re a retirement plan. It’s not dead, but it’s brittle, and the moderation/system problems are the part that’ll probably make you throw your hands up before anything else.
About Ubisoft
Ubisoft is a video game publisher and developer headquartered in France. The company produces and publishes games for consoles, PC, and mobile platforms, and operates online services tied to its titles. Its catalog includes major franchises such as Assassin’s Creed, Far Cry, Tom Clancy’s Rainbow Six, Just Dance, and Watch Dogs. Ubisoft’s products are aimed at a broad consumer audience, including single-player and multiplayer players. Ubisoft Entertainment SA is the parent company.
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Last update: April 2026
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