All reviews of Adrienne
Review about: Draper James
2 t-shirts
So, I ordered these two t-shirts from this place, you know? And man, it was a disaster! First off, they forgot to send my stuff until I had to shoot them an email two weeks later to figure out what was going on. Customer service, anyone? Then, guess what? FedEx lost my package! I get it's not entirely their fault, but still! I called FedEx and they said it's lost and to contact the seller. So I reach out to the store, send them all the screenshots and info, and what do they do? Absolutely nothing! They just said "oh well, tracking still says 'in progress' so..." Totally game over. And now, it's been over 7 weeks and still no t-shirts! I'm not a millionaire from the 90s, I just want my stuff! So, definitely never ordering from them again, would not recommend!
Review about: Aaptiv
Subscription auto-renewal
I was bummed out to find out that my subscription got automatically renewed without even a heads up email. It kinda made me question if that's how they make most of their money since I wasn't all that blown away by the app. But when I got in touch with the company, I gotta say, I was really impressed with how nice, knowledgeable, and on top of things they were. Their customer service and product are top-notch, and I really do appreciate it.
Review about: Silksilky
Pure Silk Women's Pyjamas, Dark Blue, size L, comfortable, temperature regulating, no lace/frills
The Pure Silk Women's Pajamas in Dark Blue are just fantastic! I got a size L and it fits just right. Normally, I wear a 12-14 in UK sizes. The pajamas have washed up nicely and I didn't even have to iron them, which is a big win for me. I really like how simple the design is, no lace or frills. The silk material keeps my body temperature in check, so I don't sweat or get cold at night. And when I pair them with my silk pillowcase, it's like sleeping on a cloud.
Review about: Framebridge
Custom framed artwork
The website was so easy to use! I uploaded my photo and could easily see all the different frame options. After I bought it, they sent me a flat mailer for my artwork, which made it really easy to send out. A week or two later, my artwork came back perfectly framed and ready to hang. The frame is amazing quality and the hanging hardware is super sturdy. Overall, I had a fantastic experience with great communication every step of the way.
Review about: simplehuman
Sensor can purchase
I bought a sensor can and I was so bummed when it crapped out after just a month. So, I tried to reach customer service for help since it supposedly had a 5-year warranty. But man, they make it hard - only letting you contact them through text, chat, or email. And to make matters worse, I didn't even hear back from them. Total bummer.
Review about: Turboant
He was so excited !
It was a gift for my son for his birthday. He was so excited when he awoke and saw it sitting there with bows. I can't get him off of it! Lol. He has so much fun, and he takes great care of it. Read the instructions, and is following them for the battery care. That is how much he enjoys it! What boy/man reads instructions?!?! Hahahaha Just kidding!
Review about: Rebecca Taylor
Lace dress
This is review is regarding a returning order request as an international customer.
The order came late despite the promised shipping time when ordered. The product itself is beautiful. It's a pity that it's too big for me that I have to return it from Europe. However, their return self-help return process is via Global-e logistics. By Step 3, once I agree with the shipping price, I encountered an error message with a link for me saying it can't be processed and asking me to contact Global-E directly. The link is a web link but somehow it prompted me to send an email instead. I contacted Rebecca Taylor customer service right away stating the issue I just need the pre-paid shipping label (cost to be deducted from my refund). "Jaylee" responded giving me giving me another link to contact Global-E which is another broken link. I wrote back and told her the problem. But somehow as if I speak in a foreign language, ALL i get back i some standard cold robotic answers about how I should just click the (broken) link and contact Global-E. It took another few days until "Jaylee" would write back. Is that the ONLY person/bot who responds to customer requests??? I asked for someone else to help as "Jaylee" doesn't seem to understand what's going on when she got back to me a few days later. Again Same cold message. I eventually had to send "Jaylee" a Loom screen recording to SHOW her the issue. She/He said Global-E should've contacted me by now (I received NO EMAIL from Global-E) and how it was escalated. Nothing. After 8 days of torment, me talking to the wall, feeling totally NOT heard/understood, when all I want is just the pre-paid label to return the dress, issue still unresolved. "Jaylee" sent me the Global-E contact form to submit a ticket MYSELF to get someone, some HUMAN to either call or just email with a decent answer, or just the label. NOTHING. So I should be left to resolve this issue with Rebecca Taylor's Logistics company??? Is "Jaylee" the ONLY person/robot that responds to customer messages? There's no escalation. No sense of urgency. I asked for another person if "Jaylee" cannot understand my issue with the erroe message and kept sending me broken links to click.
I have had shopped online for infinite past years, this level of customer service, (lack of) listening/understanding capabilities, (lack of) process is BEYOND inferior. Granted "Jaylee" never seems to be impolite, but that's just it, "Jaylee" sounds like a robot responding system rather than a human, the repetitive "terribly sorry" is the only emotion-like comment and it's the first sentence of each email. However, there's still no "listening" until I sent in my Loom. Then it's back the same message about me contacting Global-e on repeat. I asked for a human to speak to. No response on that request. I asked for a manager to speak to. No response on that as well. I felt like I was talking to a wall.
I would NEVER shop on the Rebecca Taylor website again. The whole experience has been ridiculously frustrating. Such a simple request on shipping labels which I'd be paying for anyway. I just wanted to speak to a human who LISTENS and RESPONDS according to my issues without sounding like a robot with "terribly sorry" starting each email then back to the same useless, broken solution over and over again! Customer Service is the entire shopping experience and this alone has turned me off enough to ever shop there again. I was going to order the same dress from Nordstrom but this is so ... frustrating I don't even want to re-order it anymore (even from a different store). There are. plenty of other brands with beautiful designs to choose from with exceptional customer experience. This experience is SO NOT worth it!
We are getting close to 2 weeks into this and still no solution. Apparently already an "escalation".
That is so odd, I am having major issues with online customer service and 3 returns. Jaylee is the only person who has responded. I agree with you, definitely NOT worth the trouble!