All reviews of B. Lang
Review about: Fresh n' Lean
Late delivery, thawed ice packs, trashed meals, received refund, service potential
I was really not happy with the delivery from this company. The food box came late and all the ice packs were melted, so I had to toss out the meals. I was really looking forward to trying them out, so it was disappointing. But, I have to say, the customer service team was really quick to give me a refund without any hassle. This makes me think that the service could still work for me in the future.
Review about: Trip
Complex booking experience
Booking through this platform was such a headache. Every time I needed help, I ended up talking to a different person who didn't seem to know what was happening. It felt like I had to start all over again each time, which just made things even more confusing. On top of that, the customer service reps were in China and had a hard time communicating in English, making it frustrating to get my point across. Eventually, we found someone who spoke Mandarin and finally got the refund we needed. In the future, I'll stick to booking rooms but definitely avoid flights and cars - I can't handle going through that mess again.