All reviews of B. McClure
Review about: Rail Ninja
Bad customer service experience
The customer service over at Rail Ninja was a total disaster. They weren't willing to assist us with getting our train rebooked, so we had to turn to TrenItalia for some help instead. All they seemed to care about was some kind of "proof" instead of actually helping us out. In the end, we had to go ahead and buy new tickets by ourselves. What a complete mess, honestly.
Review about: Outdoorsy
Customer service excellence
I had a really good experience with customer service. They knew their stuff and always got back to me quickly with answers. If I had a problem, they helped me out right away, making sure everything was taken care of. I'm impressed by how professional and knowledgeable the team is.