All reviews of Carlene
Review about: Girotti Shoes
I was really impressed with these…
I was really impressed with these shoes. Love the smell of real leather now made shoes. So many compliments. Already have friends asking where did I purchased it. Thank youReview about: The Ayurveda Experience
Kesaradi and Manjish oils
I LOVE the Kesaradi and Manjish oils!!! As a acne sufferer for 15+ years I was desperately looking for a product that wouldn't break me out. I tried so many products and spent thousands of dollars on moisturizers, creams, cleansers, treatments, microdermabrasion...etc but none of them helped with my acne.
A friend of mine recommended these oils and I cannot thank her enough!!!
My skin, not only doesn't break out, the texture including pores and evenness has improved a lot.
Service could be better by letting you know if a product is sold out when you are buying it to prevent confusion and frustration later on. However, the customer service representatives are nice and friendly.
I HIGHLY recommend these products!!!
Sincerely,
A Happy Customerorder #171-390681; Oredred and charged my Card; I checked the Tracking and still not shipped out, I understand the delays but why isn't shipped?
I’m having the exact same problem as the previous reviewer. I placed an order, my card was charged, and going on a week, I have not received an email confirmation, nor replies to my emails asking about the status of my order. I’m not too happy about that.
Ordered items on April 26th, card was charged on 27th (#171-384867). Item not yet received as of May 28th. Customer service is atrocious, with shoddy, intermittent responses. Finally called my credit card company and asked for a reimbursement.
SmdHi JD, please be informed that your order is in transit and expected to be delivered in 3-7 days. Due to the current situation, our international shipments are getting delayed. We are extremely sorry for the inconvenience. Also, we have replied to your email and provided the tracking information.
Hi MD, please provide the order#, we'll check the shipping status for you. We are sorry for the inconvenience.
Hello, I have ordered your duo combo more than a week ago and have no update on the status of it. Should I be cancelling my order? My invoice # is 171-402291
We are extremely sorry for the delay. Due to the current situation, our international shipments are getting delayed. Please be informed that the package is in transit and expected to be delivered in a few days. You can check the tracking status on Canada Post with the tracking#LX622981638US.
I received a half empty container of eye butter. I sent email to customer service and no response. I would like to exchange since I paid full price for a full container.
Hi SS, please provide the order# so that we can check the details and help you out in the best possible way.
I am experiencing the same as all the above customers. I have ordered #171-399457 a month ago and has not been shipped yet nor response has been received to my follow up email. Very disappointing
I would like to cancel and get a refund because it's not satisfactory the time it is takingto hear back with regard to dispatching of my order and postal tracking. As with the above complaints I am highly disappointed having been charged for products.
I want a refund!
Unhappy Customer.Omg a month!!... that's disgraceful! I've been waiting 3 days and I'm disappointed they haven't dispatched my parcel yet or given me any details of when it will be dispatched. I will not use them again if they don't update me with details and post to me within the next 3days! I really want a refund if they can't deliver in the next 2-3 days. They shouldn't take our money unless they have send us our packages!
Hi Yohanna, please be informed that we've shipped the order and the package is currently in transit. You can check the tracking status on USPS.com with the tracking#LX220034159US. We hope you'll enjoy the products like thousands of our happy customers.
Do let us know if you need further assistance.Hi Gabriela, we do understand your frustration and disappointment while waiting for the book which might have purchased with so much interest. Due to some technical issues, the vendor was not able to ship your order. We have refunded the order and the amount will be credited to your account in a few days. We apologize for the inconvenience caused.
Well just like everyone else I purchased products on June 25, 2020, my card was charged, I was sent an INVOICE NUMBER 171-413382, but no shipping confirmation. So here we are waiting, 4 days now. Could someone please check on this and email me the order and tracking number. Thank you
Scan scan
After read all messages and complain here I resized it a scan to stolen money from people- I want the imediatly refund of my order - and I’m going right now drop down this announcement from social media and instagram plataform.
Hi Marye, please be informed that your package is in transit and expected to be delivered on July 06. We have sent the tracking information to you through email. Do let us know if you need further assistance.
Hi Patrícia, we assure you that your order will be delivered on time. Please provide the order# so that we can check the details and assist you.
I placed an order on 6/22/20, #171-411704, and no shipping update. No answer to my email either. How much longer until it ships?
Hi Rebecca, we are sorry for the delay. Please be infomred that the order will be delivered in a couple of days. We have sent the tracking information through email.
Do let us know if you need further assistance.I still haven't received it. The tracking said delivery was July 9th but now it shows it being shipped from India with a pending delivery date. I didn't realize there wasn't a US warehouse that would handle the US orders. This explains a lot about shipping issues. I placed a rather expensive order and would appreciate a partial refund for the annoyance, confusion and continual wait.
Hi Rebecca, we are checking with FedEx to make sure that the package will be delivered at the earliest.
We apologize for the inconvenience caused.I have 2 orders:
171-419130
171-418714
I have emailed the customer service but no response.
Order was placed on July 05th.. its been 10 days now. This is ridiculous..
Do you have any update?We have responded to your email and provided the information. We apologize for the inconvenience caused.
Hi I placed an order 4 days ago and to this day I have not received a shipping confirmation order #171-433849. I will like to request a refund, after reading all these comments Im very concern and I am not impressed. If I don't hear from you I will talk to my bank directly to file a claim.
Well just like everyone else I purchased products on August 4, 2020, my card was charged, I was sent an INVOICE NUMBER 171-432883, but no shipping confirmation. So here we are waiting, 10 days now. Could someone please check on this and email me the order and tracking number. Thank you
please advise me when I will be receiving my Kasardi Oil. It seems like you have taken the cost . Please send me an estimated date
Order #171-438666
Placed order days ago. Haven't gotten a email that it has shipped yet.
When should I expect my delivery? Was an expensive order and I'm getting worried.Hi Laura, we are extremely sorry for the delay. Due to the current situation, our international shipments are getting delayed. We hope you received iYURA Manjish Glow Elixir. Eye Care and Facial Kit products are in transit and are expected to be delivered in a few days. We have sent you the tracking details via email. Please contact us at [email protected] in case of any concerns.
Hi Elena, thank you for reaching out. We hope you received the product. As per the tracking status, the package was delivered on August 18. We hope you are enjoying the oil. Please contact us on [email protected] in case of any concerns.
Hi Rosemary, thank you for reaching out. We are checking with the shipping team and update you at the earliest through email.
Order #171-437715 placed order 5days ago Haven’t gotten a email that it has shipped yet. When should I expect my delivery. It expensive order.
I ordered on Sunday 16/08/20 order number #171-438138. I have not received any shipping details or tracking number. Very poor service.
Hi Maria, thank you for reaching out. We are sorry for the delay. Please be informed that your package is in transit and expected to be delivered in a few days. We have shared the tracking information through email. Do let us know if you need further assistance.
Hi Kerry, first of all, we want to apologize for the experience you’ve had. It’s not our usual standard and I understand how frustrating this must be. Unfortunately, due to a technical error, the order was not processed. We have informed the shipping team to ship the order on priority. We truly apologize for the inconvenience and hope you will give us an opportunity to serve you better in the future.
14 days and still no product!
Just fake updates saying delay delay
Surely you can get a package sent inside 14 days.
I won’t be buying from you againHaving the same problem.. Order 171-451833. Charged my card.. Still waiting for shipping information a week later.
Hi Jill, thank you for reaching out. Please be informed that we have already shipped the order. The package is in transit and will be delivered in a few days. We have also sent the information via email.
Do let us know if you need further assistance.I checked today September 24 2020 and it is still unfulfilled.. You gave me tracking information but it hasn't moved. It took me years to save money to buy these products and now I still have nothing. I ordered September 9 2020
I ordered 29 days ago and only received one item. I’m still waiting on two items. My credit card was charged immediately. I’ve emailed and phoned and haven’t received a response. I’ve never had issues with orders before and I understand these are unusual times. However, an update on an order that has been paid for should be top priority. Thank you
Hi Jill, we are sorry to know you did not receive the products. Please be informed that we shipped the order as we promised but the shipment got delayed by the shipping carrier. We have shared the tracking information via email.
Hi Cheri, we are extremely sorry for the delay. We do understand your frustration and disappointment while waiting for that package which might have purchased with so much interest. We have informed the shipping team to ship the product at the earliest.
Hi my order number 171-450997 and it has been 1 month already I still haven’t receive my order. I send emails to your customer service a few times and no reply to any of my emails. Very disappointing ???? and frustrating.
Please arrange for my refund.Hi Joyce, we are extremely sorry for the delay. Please be informed that we ship Ajara products from our US warehouse through the local post due to which shipments take time to reach Australia and due to the current situation, it's taking more time. We are working on reducing Ajara shipping time to Australia. We have responded to your email.
Hi, my order is not yet shipped even after 10 days. I have not got any updates yet. I have also send a request to customer care but no help there too. Order no: #171-463016
I want refund for my order 171-463016. It's been many days and still product not shipped and no emails or contact from.anyone. I am beginning to think this is a scam.
Cancel this order and refund my money please. This is height of unprofessionalism. I am not getting any response from you guys.
Guys, this site is a scam. I am going to call my credit card company and mark you as fraud in the system.
I am waiting for the paraania. Kindly post the order asap and advise the ETA.
I ordered and received my day/night combo about a week later, no problems at all with shipping. We all also are aware of pandemic challenges so it’s irrational to not have patience when ordering anything these days. I have no complaints with shipping and I’m currently on day 3 of using the day/night combo. Excited to see a difference in a couple weeks. This is my first real skin treatment in my life, I’m in my mid 40s so I decided on this skin line for it’s good reviews and holistic approach!
Hi Sumithra, we hope you received the order. As per the tracking status, the package was delivered on October 19. Do let us know if you need further assistance.
Hi Nidhi, we are sorry for the delay. As the product was out of stock, we were not able to ship the product. Now, we have received the stock and will be shipping the product at the earliest.
Hi Stacy, thank you for trusting us with your skincare. ????
I placed and paid for an order (Invoice #: 0000002734) October 12th. I received a confirmation email that stated I would receive an email when my oil has shipped. To date, I have received neither an email nor a product. I sent a follow up email a few days ago which has also gone unanswered. Please update me on this order ASAP or I will contact PayPal to grieve this company and stop payment.
Hi Jeff, thank you for your message. Please provide a valid order#. The order# you shared does not belong to us.
I just placed my order 12 hours ago, no order number given, no confirm email, no reply to my email, if it’s a scam, I’ll require a refund as soon as possible and contact my credit card bank
It's been 2 weeks since I've placed my order and no updates on the tracking number. Also I know that only half of my order has been shipped and I have no updates on the rest of my order. I've been sending emails for the past few days and no response back. Truly considering canceling and asking for a refund, I'm not very happy! 171-487259
Look at all of the complaints! And think of all of the people who are silently waiting and not saying anything either. I've given up hope on this company. No replies and they took hundreds of dollars for my order. I am SO bummed out that they are shady. If they cannot handle providing the products maybe they should not be taking orders until they are able. They must have so many complaints with banks for their fraud.
I've been waiting 4 weeks for my order. It's been sitting in a Fedx facility all that time. I contacted Fedx and now they tell me there's a problem with shipping it and are sending it back to the supplier. This WAS a Christmas gift. Not happy at all. Wish I had seen these reviews before I ordered.
Even i ordered on 11 December and still not received it.. i also opened a case with 205234 and received no response.
This is not a scam - it takes time for delivery. I have bought many products from this company and enjoy most of them. I do want to say that day night combo doesn’t work for me like it used to. Have you changed the product in some way? I don’t get the great results I used to. What else can you recommend?
Just the same story as everyone else here. Order 171-496539. No response to emails after ten + days. Then a flood of postage and delivery ‘confirmation’ emails that feel very funny, but no actual delivery. I’ve raised a dispute through PayPal. Really bad feeling about this.
Same here :( Order #171-495148 .More than a month now. No reply to emails . Order not yet shipped. If I dont receive a response or the product I plan to dispute this. Very bad customer care.
Very bad servive, they charged my card and after this i haven't received any email regarding my order, their email address doesn't work amd neither i can't reach them by phone. I also tried to reach them on Ig and they visualized the message but didn't replied
I wish I had read all this before I ordered. Ordered December 19. Nothing. Emailed and then they tell me it’s shipped Jan 12. Can’t get hold of them. Disputing this with my cc.
This was my first Order #171-508093 since Jan 1st 2021. The amount got deducted immediately but I still haven’t received the product. After reach out multiple times they processed the order but I haven’t received yet. I am really frustrated that I am not getting a satisfactory answer from the team after requesting them. They are just sending me the USPS tracking ID repeatedly which is stuck somewhere. I have no clue if I am getting the product or not. I have also initiated a cancellation through email but haven’t received any response yet. Moreover they are ignoring my request and not responding anymore. This is the worse experience I ever had. There is no point of sending me the same tracking number again instead try for delivery or refund me ASAP.
Order number - #171-513981. My name is Nirmitha Koothoor. I placed an order for kesaradi oil and manjish glow elixir on Jan 17th 2021. The order number is 171-513981. It has been 10 days and yet I see that the order hasn't been shipped. Can you please ship the products asap and confirm the shipping. Your quick action would be highly appreciated.
Liliana Olaru We are sorry for the delay. We shipped all the products and informed you via email. We hope you received the order. Do let us know if you need further assistance.
Prajakta Rane We hope you received the order. Do let us know if you need any assistance.
Jane, We hope you received the order. As per the tracking status, the parcel was delivered on 06 Jan 2021. Do let us know if you need any assistance.
Jerry, we are sorry for the delay. We hope you received the order. As per the tracking status, the parcel was delivered on 08 Jan 2021. Do let us know if you need any assistance.
Snigdha We are sorry for the delay. We hope you received the order. As per the tracking status, the parcel was delivered on 09 Feb 2021. Do let us know if you need any assistance.
Nirmitha We are sorry for the delay. We hope you received the order. As per the tracking status, the parcel was delivered on 02 Feb 2021. Do let us know if you need any assistance.
I am interested in your product, however, based on all of the reviews it appears the international order process has some gaps. Has this improved in 2021?
Process may needHi, i have ordered a week ago and there is no response after on shipping. I have called multiple times and sent emails to support. Can you please help ship my order or please advise if i should cancel my order. Here is the order number 171-557987
No response to my emails, the tracking number they gave is bogus, there's no record with DHL of a shipment, the order status just says 'ready' but hasn't been sent. They claim 4-5 days shipping but my order has been sitting 'ready' for more than twice that amount of time! I've tried to cancel the order and requested a refund through my payment method. Wish I'd seen these reviews before getting suckered into buying from this place.
Regarding my above review, the item arrived today, too late to give as the gift intended but it did arrive despite the inaccurate tracking information on my order. I would delete that first review if I could figure out how!
#171-567760 says is on the way, it has said the same thing for days...sitting at a facility. Reached out to customer service without response. I really wish I had read these reviews prior to ordering. I think in the future do not take money from a customer until you have the products are are ready to ship. As of today it "says in transit" These products are expensive and I expect better customer service and communication. I assume these really are finally shipped. I hope to enjoy the products, however you really need to improve your customer service. I will be in touch as to if I actually receive the products and if I like the products. So far I am displeased.
Hi Angie, we are continuously working to improve our shipping process and delivering orders in 5-7 business days within the US and 7-10 days internationally. You may place the order and we will deliver your package at the earliest.
Hi Niharika, we are sorry for the delay. We hope you received the package. As per the tracking status, it was delivered on April 18. Please let us know in case of any concerns.
Hi Nancy, We are glad to hear that you received your product, we would like to let you know that due to the severity of the COVID-19 outbreak, there are widespread delays across the globe. We are continuously working with our partner carriers to make our delivery process hassle free efficient. We strive to give the best in-class service to all our customers always. Please feel free to reach out to us for any further assistance.
Hi Diane, we are sorry for the delay. We hope you received the package. As per the tracking status, it was delivered on May 24. Please let us know in case of any concerns.
I have just ordered but by mistake I have ordered same product twice I have emailed you also at the same time that please cancel one of my order I have not get any reply from you guys please let me know thank you
Oh my gosh, I wish I read all these reviews before I bought it. I am in the same shoes as all of you. I haven't heard anything about my order. I have been sending emails but no response. Is this a scam company? Someone needs to block this company if this is a scam. How can we report this company? I want my money back!!!!!
Hi Farida, thank you for reaching out. Please be informed that we refunded the duplicate order as per your request on June 20, 2021.
Hi D, please do not worry, your order will be delivered. Request you to please provide the order# so that we can check the details.
Hi L'Ann, please do not worry, your order will be delivered. Request you to please provide the order# so that we can check the details.
Have used their products before that are not only brilliant but also their customer service needs to be applauded. I had an issue with my last order and was promptly refunded within 12 hours. This time the discount hadn’t been applied to the order which also was dealt within 8 hours. Just cannot fault them. I think considering the covid situation everyone needs to be a bit patient with deliveries for which courier companies are responsible not them. They have brilliant products and services and are certainly not a scam!
Thank You for sharing your valuable feedback & insights. We try and ensure the best of services at all times for our customers, and Yes there have been delays globally due to the ongoing pandemic situation but the same are on a continuous resolve from our end and we are delighted to see your support and understanding in the matter. Such supportive feedbacks are a great deal of motivation for our whole team and help us in providing the best at all times.
We're delighted to hear about your experience with our products. Thank you so much for taking the time to share your feedback. It keeps us motivated to give our best. ❤
We're delighted to hear about your experience with our products. Thank you so much for taking the time to share your feedback. It keeps us motivated to give our best. ❤