Girotti Shoes123 reviews
This score is based on 123 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Shoes okay but sizing info is unreliable
the shoes fit and look fine, but I needed a true US 10 for ongoing back support and the sizing chart sent me the wrong shoe. I ordered what the site listed as EU 41 = US 10.5 and it didn’t match. Turns out EU 42 is US 10. Annoying, had to return and wasted time, so check with customer service first.
Did my homework
I wasn't sure at first. I ordered in Dec 2023 just to test them. Product arrived and looked fine. I dug into the paperwork afterwards because I like to check things — the company shows up as CUSTOM DESIGN ITALY SRL with a VAT on record, so I verified it on Agenzia delle Entrate and EU tax sites. That little check made me breathe easier and actually pretty happy with my choice.
Christmas gamble went wrong
I had doubts before I ordered on Nov 28, but the 7–15 day claim sounded fine. I bought a $230 pair for my brother's Christmas. They emailed asking to cancel, then promised to ship the week of Dec 15. It actually went out Jan 6. I asked for a refund and they refused. First time trying them and, yeah, not great. Shoes arrived eventually and are okay, but the hassle wasn't worth it.
Nice shoes, weird return rules
I grabbed these shoes for my daily commute and some client meetings, and at first I liked the look and the leather feels solid, really good construction. But when I tried them at home I wasn't sold on the style, and they refused a return. They said exchanges only if you need a different size, which felt weird since I ordered my normal size. Kinda frustrating, I'm bummed about the policy but the shoes themselves are actually pretty nice.
Two-Month Boots
Picked these boots after seeing a slick photo. Shipment crawled in after two months. At first touch they felt thin and plasticky. Took them for a short walk anyway. They look okay with jeans, but the insole is flat and the stitching feels loose in spots. Paid way more than they felt worth. Other brands gave me better quality for less. Not a total disaster — they do keep my feet dry — but buyer beware.
Delivery estimates missed
I wasn't sure about ordering at first — prices looked okay but the shipping estimates felt optimistic. I ordered in mid‑July and started using the two pieces that actually showed up weeks later; first impression was fine but a bit underwhelming. Three items arrived late, one never did, and follow‑up communication was basically non‑existent (I kept checking). The stuff works for now, not great, and my doubts about reliability certainly weren't eased. I probably wouldn't reorder in a hurry.
Nice-looking boots, messy delivery
Saw these on Instagram and even told my brother to have a look. Paid for a pair that supposedly were winter-ready, then customer service messaged saying there’s no winter lining and I should pick another model. Tried again, same story, then they said they don’t do winter boots anymore. Their site showed prices in CAD but I was charged in USD, which cost me more. Been waiting 17 days for a refund and responses are slow. The boots look great though, so I’m a little torn.
Still on the fence
lighter and flimsier than expected. The leather feels thin and the sole isn't very sturdy. I contacted support about a return and they stonewalled me, which annoyed me. Still, after wearing them a few days they're not the worst and are fine for quick errands. Glad I tried, but service needs work.
Almost didn't buy, glad I did
I almost didn't buy these — kept worrying if they were real leather and if the photos were too good to be true. When they arrived there was a strong chemical smell, ugh, and the fit felt odd at first. I aired them out outside for a few days and the smell went away, the leather softened and the fit improved after a couple wears. Customer service was slow and wishy-washy, but in the end they helped sort it. Glad I stuck with it — would tell others to give them time.
Ordered for work, stuck in limbo
I ordered a pair late November because I stand all day at a retail job and my lower back was starting to complain — needed something with decent arch support (and they looked fine, so I chose them). Silent until early January, when an email said materials were short and could I pick another style. I did on Jan 5. Now mid‑February and still nothing; emails ignored, phone just rings. I can’t tell you how they feel (frustrating), only that the buying process has been slow and poorly handled. Still waiting, mildly hopeful.
Misleading “custom” claim
these shoes aren’t truly made-to-measure and returns are a dead end. I bought them because I have chronic back pain and was told custom soles would help—after a bad fitting from another brand—so I was surprised and annoyed. The pair is just a standard model, they keep calling it “made to order” and then refuse refunds. On the plus side shipping was quick and packaging was tidy. I want a real return option or my money back.
Charged fast, delivery messy
I got charged right away, then radio silence. They kept saying "out of stock" or "backlogged" — and sometimes they sent only one shoe of a pair. I called the US number; a polite rep picked up but couldn't do anything. She just repeated the same lines. Tracking was vague and refunds took forever (or never happened). Compared to other stores that mess up but actually fix it, this felt sloppy and careless. It's not perfect — delivery and refunds need real work — but when the item did show up it was okay. Proceed with caution.
Bright shoes, narrow surprise
I was scrolling Instagram and my colleague literally shoved her phone at me — these fuchsia/coral slip‑ons looked hilarious and perfect, so I ordered. They arrived about two and a half weeks later and yes, gorgeous... but painfully tight. I sent the exchange form and my foot measurements (I usually wear a B — no, wait, more like a wide B?), and the team was super friendly about it. Three weeks later the replacement showed up and felt great. Materials really do look and feel high quality. Annoying hiccup, but happy now and I’ll buy again.
Unexpected detour, happy feet eventually
I paid for UPS but the box showed up via Royal Mail with a surprise £63 customs charge. Support asked for the receipt and promised a refund; I sent it and still haven’t seen the money, and no UPS refund either. Annoying. That said, the shoes feel really nice — soft foam, decent arch support, actually helped my back by day two. So I'm a bit peeved but wearing them.
Pretty boots, long headache
great fit, nice leather, looked way better in person. Delivery was a mess. Communication was sketchy, only email, vague updates; I honestly thought it might be a scam until tracking actually worked. Then a strap arrived broken. We paid to get it fixed. I emailed customer service. No reply. So yeah, happy the boots are nice, but annoyed and sort of grateful it wasn't worse.
Small win, tiny snag
Halfway through unboxing it this morning, I realized I use this thing more than I expected — for smoothies, quick meal prep, and even whipping up baby food. It’s sturdy, does the job, and honestly saved me time on busy days. Packaging was neat and delivery was surprisingly fast, which helped when I needed it on a busy week. I had to get a refund via Amex because the seller’s site didn’t make returns easy — annoying, but it worked. Support was slow, true. Still, the product is solid and quickly became part of my daily routine.
Almost Scammed, Then Saved
I thought I’d been scammed, but somehow I’m glad it ended okay. They charged me immediately and then went quiet for weeks. I complained a bunch. Also I got stuck on hold a bunch and sent a ton of emails. Finally I got a tracking number that weirdly showed delivery to the wrong country. Then they asked for an extra fee to accept the parcel even though shipping was claimed free. Stressful. In the end the charger arrived (I use it every day on my commute and to keep my phone alive during coffee-shop work), so I’m relieved. Not smooth. Support was awful. But my phone stays charged, so yay.
Real comfort mid-walk
they shrugged off a light rain the other morning, totally unexpected. They're not perfect, a small scuff showed after a week, but whatever — they feel solid and comfy, and my feet thank me. Price surprised me too, pretty fair. Ordering was easy, delivery on time, and I'm using them nonstop.
Not great, but usable
ordered the extra-wide option, followed their measuring steps to the letter, and still they’re narrower than my usual pair. I re-measured, even sent a photo to customer support, and basically got radio silence. I’d have happily mailed them back or worked something out, but that wasn’t possible. On the plus side the length and cushion are fine and they’re wearable for short outings, so I’m not completely out of luck. If you need true wide sizes, maybe call first or buy somewhere local. Glad it wasn’t worse, honestly. Also keep photos and timestamps handy.
Late shoes, pushy returns team
support kept coming up with new hoops to jump through, asking for odd proof and citing vague rules, which felt like they were hoping I’d give up. The shoes themselves were fine-looking, not awful, but nothing that justifies the hassle. I ended up warning the friend who recommended them and posted about my experience on a forum. Slightly annoyed, a bit disappointed, but at least now I know to check delivery dates and customer service first.
About Girotti Shoes
When looking for high-quality shoes, it is very important to find a reputable brand. And doing so can prove to be challenging as various companies claim they have the best quality footwear. However, this could be inaccurate information, and that is why looking at customer reviews for the respective brand would be in your best interests. With this in mind, it also serves other potential customers if you leave a review of your experience with a particular footwear company. For example, you can read Girotti Shoes reviews on US-Reviews to learn more about the brand’s culture and product quality. Reviews are an essential part of online shopping, as it helps to narrow down which brands are trustworthy and which are not.
About Girotti Shoes
Girotti Shoes is an Italian shoe manufacturer founded by a group of young entrepreneurs at the end of the 20th century. The shoes the company sells utilize their traditional shoe-making craft, including male and female footwear. This is in addition to the company's mission of allowing its customers to realize their dream shoe design without compromising on price or quality.
Is Girotti Shoes Legit?
With a valid SSL certificate and working HTTPS link, Girotti Shoes stands to be a legit company. However, it is always best to determine this by reading prior customer reviews. For example, you may be able to confirm whether the company policies are valid and accessible for their customers. Accessibility is a very important factor when deciding whether a company is legit. Therefore, Girotti shoe reviews can provide you with shipping, returns, and refund information. They can also aid in concluding whether the company has secure payment methods and reliable customer care.
Where are Girotti Shoes Located?
Milano, Italy, is the main Girotti Shoes location where the company runs despite being an online store.
Products and Services of Girotti Shoes
Girotti Shoes manufactures and retails various styles of shoes, ranging from boots, sneakers, casual shoes, slip-ons, loafers, and sandals to wedding shoes, moccasins, and dress shoes. The shoes are offered in suede, leather, and rubber materials. Whether the quality of shoes is good can be determined via Girotti shoe reviews. Shoes are retailed for both men and women, and customers can also purchase various styles of bags from the online store. The company also offers free shipping to the United States, Europe, the United Kingdom, and Switzerland.
Where is Girotti Shoes made?
Are Girotti Shoes made in Italy? All Girotti Shoes are manufactured in Italy and shipped out within 7–14 days after placing an order through a local shipping company. Customers can track their orders via the store’s website.
Additional Services of Girotti Shoes
The Italian shoe manufacturer allows customers to customize their shoes according to their preferences, ranging from material to style. Furthermore, they offer a 30-day return and guarantee policy. All returns are free within the US and Europe. Furthermore, they offer various payment methods such as credit/debit cards, PayPal, Giropay, Wire Transfer, and the recently added SOFORT Überweisung. You can contact them via phone or email or fill in the query form offered on their website.
Email: info@girotti.com
Phone: +1 (210) 801-9868 (US) or +44 20 3870 3833 (UK)
Complaints, Compliments, and Tips for Girotti Shoes
How was your experience with Girotti Shoes? Were you satisfied with the quality of your shoes? If you ordered a custom pair, did they turn out how you wanted? Write a review on US-Reviews where you detail your experience with the company. For example, did you have to return any products? Were you able to get a hold of customer service concerning your query? Did Girotti Shoes adhere to their policies, or were there hidden terms and conditions? Adding these details can ensure future customers do not make similar choices or encourage them to purchase from the company. For example, Girotti Shoes review Reddit may include great detail on their customer experience with the respective company. Still, leave Girotti Shoes reviews here on US-Reviews to help others better understand the importance of customer reviews.
Importance of Customer Ratings and Feedback on Girotti Shoes
Feedback and ratings are valuable as they help the company fix any faults customers may be experiencing. It also helps future customers determine whether the company can be trusted. Customer feedback and ratings are a critical part of a company's reputation. It highlights any issues customers may be experiencing with the retailer's service. For example, if you purchased something from Girotti Shoes and were charged more than it was stated for shipping, this needs to be revised. Leaving a review about this helps future customers know they might experience a similar issue. However, it also means that Girotti Shoes will seek to resolve the issue to prevent future customers from experiencing this.
Why Share Positive Girotti Shoe Reviews?
It helps other customers decide whether to spend their money at this store and whether the product quality is up to standard. Leaving a review about your positive experience with Girotti Shoes on US-Reviews will help the brand's trustworthiness and reputation. It will also help future customers know they are about to make a safe purchase.
Why Share Negative Girrotti Shoes Reviews?
Negative Girotti reviews can help clarify whether the company is legit and whether services such as customer service are helpful. For example, if you placed an order with Girotti Shoes, but the product has yet to arrive. A detailed review of this experience can emphasize why people must avoid the site and how the company is at fault.
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Last update: November 2025
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Review with most votes
Women boots
I ordered a pair of boots carefully following Girotti's recommendations to take my measurements. When I received them they were too small (1/2 size) and too narrow (I am apparen... Read onBy: Marianne