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I had a wonderful experience creating my custom shoes with Girotti. They have a wide variety of customization options to choose from and the entire process is really fun. The shoes are of great qua...Read on
My sister is obssesed with shoes.. She had prom couple weeks ago and I wanted to buy her something special. When I discovered Girotti I knew that she would love the idea to design her shoes. We ...Read on
I was nervous at first because I wasn’t sure I would get the sizing right but my purchase price me won’t. I LOVE my custom Chelsea boots. I started with a base model Ave then edited it so it had ...Read on
Very happy with them. Look and feel good. Took a few weeks to arrive but they're made to order which takes time and shipping is slow all over the world. I would suggest you order the size you us...Read on
I purchased shoes from the website to…wear to a wedding, but the shoes didn't fit, arrived months late, and couldn't be returned I purchased shoes from the website to wear at an upcoming wedding...Read on
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I had a wonderful experience creating my custom shoes with Girotti. They have a wide variety of customization options to choose from and the entire process is really fun. The shoes are of great quality, very comfortable and stylish. Taking into consideration that these are custom shoes, the turn around time was very fast in my opinion. I was able to see the progress of my order at all times. Shipping was very fast as well. I will definitely shop there again. It's a fun concept and it was a seamless and pleasant experience for me.
My sister is obssesed with shoes.. She had prom couple weeks ago and I wanted to buy her something special. When I discovered Girotti I knew that she would love the idea to design her shoes.
We were very excited and a bit stressed if the shoes will arrived on time but the customer service convinced us they will arrive.
Very responsive customer service and great product! The quality of the leather is absolutely amazing, they are stunning! Thank you Girotti for making my sister so happy!
Very bad experience. I waited months for my shoes, which didn't fit, and sent them back but they're not issuing the refund. Beware! Avoid!
I got four pairs because they have all over the website free returns; very-very-poor quality, not made in italy, sent the wrong size and one of the soles with wrong color; no refunds; no nothing. A scam!
How long have you worked for them Lisa?
Girotti is an online Bulgarian business with two employees that brands itself Italian. Notice that shoes do not say where they are made. There are no refunds. Expect very bad quality shoes that won't fit
I love the shoes I purchased . I chose a cobalt blue suede with a jeweled heel and I feel so elegant when wearing them . The colour is vibrant , the comfort perfect and they turn heads . Simply love them .
These shoes are among the best
These shoes are among the best, I have ordered online. Great quality for the money. I ordered one pair to check out the fit and quality and was amazed. I am preparing to place another order for six pair.
An unexpected and unrivalled experience. Stumbled, by glorious accident, upon the Girotti website, and tentatively ‘designed’ my own shoe combination (after hours and hours of fruitless searching). The result - incredible! And half sizes makes the fit almost perfect. Could not be happier.
I am one of those who feels ripped off. The order of two pairs with my meticulous measuring resulted in extremely late deliveries, at different times, with both pairs being far too large. Since the return policy requires a turnaround of two weeks or no return, I was in limbo about how to return them. I placed the order in early August and received the shoes in early October. Really? They do not fit, the response from customer service has been a runaround with no resolution. The apparent location is South Africa (really?) and the customer service number is New York (really?). I am so upset with this company and its slow walking every aspect of this order that I want to fly there myself and scream at them. Avoid. Please. Avoid. No way to get my money back and stuck with shoes that are large enough for a size 9 foot. I wear a 7.
Love my shoes!!!
I was nervous at first because I wasn’t sure I would get the sizing right but my purchase price me won’t. I LOVE my custom Chelsea boots. I started with a base model Ave then edited it so it had details I wanted. The sizing is tricky but I have wide feet that are short, so I used the sizing chart which confused me so I ordered true to size and the shoes fit perfectly. I’m typically a US women size 8 to get boots that give me room for thick socks so u ordered a 7.5.
By the way...notice how three 'glowing' reviews posted on the same date? hmmm....really?
Very happy with them. Look and feel good. Took a few weeks to arrive but they're made to order which takes time and shipping is slow all over the world. I would suggest you order the size you usually wear instead of relying on the website guide. I ordered a size and a half over what the website measurement guide said and they fit the way I like-- I have to put orthotics into my shoes so I need some extra room, and I like my shoes loose.
I purchased shoes from the website to…wear to a wedding, but the shoes didn't fit, arrived months late, and couldn't be returned
I purchased shoes from the website to wear at an upcoming wedding (two months time). The shoes looked nice from the website and they advertised free returns. The shoes arrived after 4.5 months, so too late for the wedding. Although they look like they were made nice, the shoes were too narrow to fit on my feet. I contacted them about the free return and they stated that there were lots of caveats to the easy free return. After 3 months of fighting with them, they said they would accept a return, but then never followed up. I had to go thru my bank to finally get my money back. It was a huge ordeal and not worth the effort. I DO NOT RECOMMEND buy anything from this company! Since I couldn't wear the shoes, I donated them to a homeless shelter. What a waste of time & effort!!
I will never ever buy shoes from this company ever again. I bought a pair of shoes that cost over $200 and the heal of one of the shoes came entirely off. Shoes that expensive should not have that happen. They will not replace or offer to repair. The shoes were hardly warn as we were in lockdown for half of the time and it was also winter. Their warranty is only good for 30 days. Despite the circumstances the world was in they wouldn't offer some sort of compensation. Scam.
Demonstrated excellent customer service
I had a little trouble with delivery but Girotti Customer Service Team provided excellent participation in providing the necessary information to FEDEX. When I got my shoes, I was delighted that they turned exactly the way I designed them. The craftsmanship of the shoe is very well manufactured. Thank you for an awesome shoe and outstanding customer service. I am looking forward to ordering my next pair :)!!!!
Great quality, decent price
A lot of negative reviews here. I am surprised, may be they had some temporary issues at some point. I recently ordered 2 pairs of oxford shoes and everything was great. The quality is more than I expected, especially given the price, the customization expirience was great and I receive them just a few day after the 2 week period which given the current situation is great. I would recommend
I wore a pair of custom shoes for two hours and the "hand stitching" (which was actually glue) came apart. The first two pairs I ordered were great, the next four pairs were pieces of excrement. They will be out of business soon.
fashion industry shoes
I work in fashion industry and always have to be stylish. When I purchased my first Girotti pair all my collegues asked me where are they from.
I've never had a problem with GIROTTI , everything was fine but my co-worker Annete once had purchase the wrong size. The customer support was very kind to explain in details how she can return the shoes and she was very very happy!
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Ross & Snow
Riccardo Freccia Bestetti
I am in love with this store
I am in love with this store. I am able to design my own shoes without anyone having my color. That makes me smile knowing that I have hundreds of shoes. Your site is easy to work and have some of the most beautiful selections. I am so grateful to have stumbled across your site. My husband also purchased shoes from your store. We LOVE Girotti! Do not go out of business LOL!!
Tried to send back a pair of shoes .I had ordered in February. For a refund. Received them back a couple of days ago with the message acceptance was refused . The original packing slip and accompanied paperwork was in Italian only, very hard to go by.