Girotti Shoes Reviews
Reviews (89)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Custom Boots
I purchased a pair of boots for a music video and they arrived with the worst craftsmanship I have ever seen. I could not give these to the actress to use and when I contacted them for a full refund, they explained that their warranty department did not see a problem, but would replace the boots. They refuse to give a refund. Please be aware that they will NOT refund you if you are not pleased with the product.
Shoes
I am writing this so that any US person who orders from them should beware! First, their website very prominently writes, 'Free Returns and Delivery'. That is not the case. They don't accept returns. They will exchange it for you but not return. My advise, NEVER, buy from them!
My shoes were too large, one wasn't like what they portrayed on the website. I reached out to them when 2 of the 3 arrived, explaining that they were too big and one wasn't like the image they showed. The person on the phone was offended when I said that. She advised me to wait for the 3rd before sending on.
I needed these shoes for a wedding I was attending and they came late. I bought new pairs from a US outlet (that didn't lie about Free Returns) and used them for the wedding after which I spent 3 weeks with my family. The thing is now they say they won't accept it. I could have sent the 2 shoes to be resized had I not been advised to wait at least.
Overall, note that they only give you 14 days to exchange, not the standard 30 days. Their customer service is amazingly poor!!! I am now stuck with 3 shoes for which I paid good money that I cannot wear!!
DON'T, DON'T, DON'T buy from them. They don't operate like US based companies.
KaurCustom-made boots
I've seen an ad couple months ago and decided to order, shoes arrrived in 2 weeks and they look amazing. Very good quality.
platform sneakers and chelsea boots
Took almost two months to arrive, sized far too big even though I measured carefully, and customer service has been horrific. They take forever to respond, give suspicious explanations for why there is no return form available, and this two-week window is absurd....try two months and no recourse but to keep shoes and not get refund. Again, look at the positive reviews....several written on same day....that convinces me they are false reviews written by employees or owners to balance the negative reviews. I will write a good review for these folks if they will respond to my fifth request to allow me a return slip...somehow, I doubt I will hear from them.
Stunning Oxford Shoes
My best friend old me about Girotti and I decided to order a pair of Oxford. They are stunning! They look more than amazing, the quality is great and the delivery was fast.
Great experience
I prefer to shop in physical shops but when my sister told me about Girotti and couldn't resist and order one pair of ankle boots. I was so excited to design them and sooooo happy when they arrived. My husband someties makes a jokes because I alway wear only them ( and believe me I have soo many pairs... :D ) Can't wait to order again!
Good
Fas delivery and great quality!
Monk Shoes
I was wondering about the which size to order but the customer service was super kind and help me. I managed to order the right size and the shoes arrived in time.
Custom heels
My custom-made heels are awsome! Not only look amazing but they are so comfortable.. I recommend Girotti to all my friends!
Men's shoes
I've ordered custom-made Oxford and I've never received so many compliments about my shoes. The quality is good and they arrived in 2 weeks as they promissed.
Girotti Summer Casual Leather Shoes
The company's policy is that custom ordered shoes that do not fit will be re-made. I ordered one pair and they didn't fit. When I contacted customer service they said I could not return them and have ignored inquiries to have them remade to fit properly. Very unethical. I filed a case with my credit card company to resolve the issue.
Very good workmanship
OMG! My shoes are stunnig, great quality..
Custom boots
It had so much fon designing my shoes. I've never imagined I could design such a stylish pair. My shoes arrived in 2 weeks and they look soooo amazing.
Great quality, great service
The customer service was super kind to me and really help me to chose the right size, thank you.
Red Heeled Boots
I'm so happy I found Girotti. I love the extraordinary style and I am supper happy I can design my own shoes to my taste.
Shoes
Girotti shoes scammed me for return fee. Advertised free returns and i was billed for $225.00 from fed ex. Girotti acknowledged mistake but never paid bill which then went to collections . They stalled me for 5 weeks then didn't answer my emails anymore . Never would recommend them. Buyer beware !
Shoes
Terrible , disaster. Do not buy from this company . I was billed $225.00 for a return because girotti made error on mailing label , which they have not corrected.
Fabulous Heels
I love stylish shoes and I am so happy I can design my own pair the way I always wanted! Thank you for this amazing experience, Girotti! I would definitely buy again!
I ABSOLUTLEY love my shoes.
They are perfect. They are the exact color and everything I wanted - sooo excited.
Brilliant workmanship
These shoes are truly amazing. Brilliant workmanship and attention to detail. The choice of materials and the vivid colours are fabulous, and that one can choose the colour of each element separately makes an authentic custom-made experience.
Review with most votes
Great quality, decent price
Read on