Girotti Shoes156 reviews
This score is based on 156 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Unexpectedly solid pick
I half expected a mess with shipping, but after a couple weeks the shoes showed up and they match the pictures. Wore them for errands and commute — comfy, no surprises. Glad I took the chance, would order again.
Two-month patience test
Not great, but I still put them on for quick errands — honestly, they get the job done even if they're stiff and clunky. Took nearly two months to arrive, I thought Italian leather, turns out it's hard; disappointing.
Almost Christmas chaos
I spotted this on a friend's story and ordered for Christmas—tracking stuck in "in production" and no replies. Then a last-minute message and partial refund; not perfect, but the present worked in the end, phew.
Long wait, little help
don't order — delivery wasn't even close to promised. They said 10 days, it's been over two months. Emails bounce, calls get no answer. Oddly the site was easy and packaging decent.
Hesitant at first, turned out okay
I almost didn't buy these — a friend pointed them out at a pop-up and I was skeptical about the photos. There was a small flaw, I contacted support, it took a bit but they arranged an exchange, so, well, mostly happy now.
Almost Didn't Order, Glad I Did
Walked in worried — suede, dyes, you know the drill. I hesitated, almost canceled, but took a chance. Shoes came clean, no staining, and they fit like a dream. Customer support answered quickly. Happy I ordered, would tell others to go for it.
Long wait for shoes
I needed new shoes for my bad back and long shifts. Ordered in mid-June and paid. Waited over two months. Kept emailing. They sent a couple of vague excuses and once replied with a tracking number that never updated. Asked for a refund. Still nothing. Frustrating.
Worth it, but be careful
So, I'd still recommend them, but expect some hassle. Ordered a $300 handbag before Christmas; it never arrived on time and refund dragged into January. Support told me to check my bank but did refund eventually. Compared to other stores, response was slower, yet I like the bag and value, so yeah.
Color mismatch, mixed feelings
I almost didn't buy these because of the price, but I needed something durable for daily commuting. Got them a few days ago and the elastic is a weird white against the purple — not what I expected. Tried to return, account says no returns and support hasn't replied. Fit is comfy though, and they look better in person than photos.
Delivery and support let me down
I ordered a replacement mattress for my bad back and was stressed about timing. After two months waiting they told me it's a postal problem and asked me to file a form — which apparently I missed. Customer service wasn't helpful and said no refund; I feel cheated out of $250
That moment it clicked
size down a bit. They hugged my feet, looked sharp, and felt broken-in fast. I actually texted the friend back to say thanks. Small wobble with delivery, but totally worth it, and honestly.
The Vanishing Shoes
confused and frustrated. No answer, no delivery, and honestly wasted my time and hope.
Almost worried, but okay now
I wasn’t sure at first — figured the price seemed high and I missed that it was in US dollars, so yeah I hesitated. But after talking to a friendly woman on the phone who changed my design, I felt better — I’ve had worse elsewhere. Shoes arrived and, well, they look great and fit fine. Not perfect, a bit pricey and one stitch is a tad loose, but overall I’m pleased.
Shoes okay but sizing info is unreliable
the shoes fit and look fine, but I needed a true US 10 for ongoing back support and the sizing chart sent me the wrong shoe. I ordered what the site listed as EU 41 = US 10.5 and it didn’t match. Turns out EU 42 is US 10. Annoying, had to return and wasted time, so check with customer service first.
Did my homework
I wasn't sure at first. I ordered in Dec 2023 just to test them. Product arrived and looked fine. I dug into the paperwork afterwards because I like to check things — the company shows up as CUSTOM DESIGN ITALY SRL with a VAT on record, so I verified it on Agenzia delle Entrate and EU tax sites. That little check made me breathe easier and actually pretty happy with my choice.
Christmas gamble went wrong
I had doubts before I ordered on Nov 28, but the 7–15 day claim sounded fine. I bought a $230 pair for my brother's Christmas. They emailed asking to cancel, then promised to ship the week of Dec 15. It actually went out Jan 6. I asked for a refund and they refused. First time trying them and, yeah, not great. Shoes arrived eventually and are okay, but the hassle wasn't worth it.
Nice shoes, weird return rules
I grabbed these shoes for my daily commute and some client meetings, and at first I liked the look and the leather feels solid, really good construction. But when I tried them at home I wasn't sold on the style, and they refused a return. They said exchanges only if you need a different size, which felt weird since I ordered my normal size. Kinda frustrating, I'm bummed about the policy but the shoes themselves are actually pretty nice.
Two-Month Boots
Picked these boots after seeing a slick photo. Shipment crawled in after two months. At first touch they felt thin and plasticky. Took them for a short walk anyway. They look okay with jeans, but the insole is flat and the stitching feels loose in spots. Paid way more than they felt worth. Other brands gave me better quality for less. Not a total disaster — they do keep my feet dry — but buyer beware.
Delivery estimates missed
I wasn't sure about ordering at first — prices looked okay but the shipping estimates felt optimistic. I ordered in mid‑July and started using the two pieces that actually showed up weeks later; first impression was fine but a bit underwhelming. Three items arrived late, one never did, and follow‑up communication was basically non‑existent (I kept checking). The stuff works for now, not great, and my doubts about reliability certainly weren't eased. I probably wouldn't reorder in a hurry.
Nice-looking boots, messy delivery
Saw these on Instagram and even told my brother to have a look. Paid for a pair that supposedly were winter-ready, then customer service messaged saying there’s no winter lining and I should pick another model. Tried again, same story, then they said they don’t do winter boots anymore. Their site showed prices in CAD but I was charged in USD, which cost me more. Been waiting 17 days for a refund and responses are slow. The boots look great though, so I’m a little torn.
About Girotti Shoes
When looking for high-quality shoes, it is very important to find a reputable brand. And doing so can prove to be challenging as various companies claim they have the best quality footwear. However, this could be inaccurate information, and that is why looking at customer reviews for the respective brand would be in your best interests. With this in mind, it also serves other potential customers if you leave a review of your experience with a particular footwear company. For example, you can read Girotti Shoes reviews on US-Reviews to learn more about the brand’s culture and product quality. Reviews are an essential part of online shopping, as it helps to narrow down which brands are trustworthy and which are not.
About Girotti Shoes
Girotti Shoes is an Italian shoe manufacturer founded by a group of young entrepreneurs at the end of the 20th century. The shoes the company sells utilize their traditional shoe-making craft, including male and female footwear. This is in addition to the company's mission of allowing its customers to realize their dream shoe design without compromising on price or quality.
Is Girotti Shoes Legit?
With a valid SSL certificate and working HTTPS link, Girotti Shoes stands to be a legit company. However, it is always best to determine this by reading prior customer reviews. For example, you may be able to confirm whether the company policies are valid and accessible for their customers. Accessibility is a very important factor when deciding whether a company is legit. Therefore, Girotti shoe reviews can provide you with shipping, returns, and refund information. They can also aid in concluding whether the company has secure payment methods and reliable customer care.
Where are Girotti Shoes Located?
Milano, Italy, is the main Girotti Shoes location where the company runs despite being an online store.
Products and Services of Girotti Shoes
Girotti Shoes manufactures and retails various styles of shoes, ranging from boots, sneakers, casual shoes, slip-ons, loafers, and sandals to wedding shoes, moccasins, and dress shoes. The shoes are offered in suede, leather, and rubber materials. Whether the quality of shoes is good can be determined via Girotti shoe reviews. Shoes are retailed for both men and women, and customers can also purchase various styles of bags from the online store. The company also offers free shipping to the United States, Europe, the United Kingdom, and Switzerland.
Where is Girotti Shoes made?
Are Girotti Shoes made in Italy? All Girotti Shoes are manufactured in Italy and shipped out within 7–14 days after placing an order through a local shipping company. Customers can track their orders via the store’s website.
Additional Services of Girotti Shoes
The Italian shoe manufacturer allows customers to customize their shoes according to their preferences, ranging from material to style. Furthermore, they offer a 30-day return and guarantee policy. All returns are free within the US and Europe. Furthermore, they offer various payment methods such as credit/debit cards, PayPal, Giropay, Wire Transfer, and the recently added SOFORT Überweisung. You can contact them via phone or email or fill in the query form offered on their website.
Email: info@girotti.com
Phone: +1 (210) 801-9868 (US) or +44 20 3870 3833 (UK)
Complaints, Compliments, and Tips for Girotti Shoes
How was your experience with Girotti Shoes? Were you satisfied with the quality of your shoes? If you ordered a custom pair, did they turn out how you wanted? Write a review on US-Reviews where you detail your experience with the company. For example, did you have to return any products? Were you able to get a hold of customer service concerning your query? Did Girotti Shoes adhere to their policies, or were there hidden terms and conditions? Adding these details can ensure future customers do not make similar choices or encourage them to purchase from the company. For example, Girotti Shoes review Reddit may include great detail on their customer experience with the respective company. Still, leave Girotti Shoes reviews here on US-Reviews to help others better understand the importance of customer reviews.
Importance of Customer Ratings and Feedback on Girotti Shoes
Feedback and ratings are valuable as they help the company fix any faults customers may be experiencing. It also helps future customers determine whether the company can be trusted. Customer feedback and ratings are a critical part of a company's reputation. It highlights any issues customers may be experiencing with the retailer's service. For example, if you purchased something from Girotti Shoes and were charged more than it was stated for shipping, this needs to be revised. Leaving a review about this helps future customers know they might experience a similar issue. However, it also means that Girotti Shoes will seek to resolve the issue to prevent future customers from experiencing this.
Why Share Positive Girotti Shoe Reviews?
It helps other customers decide whether to spend their money at this store and whether the product quality is up to standard. Leaving a review about your positive experience with Girotti Shoes on US-Reviews will help the brand's trustworthiness and reputation. It will also help future customers know they are about to make a safe purchase.
Why Share Negative Girrotti Shoes Reviews?
Negative Girotti reviews can help clarify whether the company is legit and whether services such as customer service are helpful. For example, if you placed an order with Girotti Shoes, but the product has yet to arrive. A detailed review of this experience can emphasize why people must avoid the site and how the company is at fault.
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Last update: January 2026
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Review with most votes
Women boots
I ordered a pair of boots carefully following Girotti's recommendations to take my measurements. When I received them they were too small (1/2 size) and too narrow (I am apparen... Read onBy: Marianne