All reviews of Chris G.
Review about: Turboant
V8 DualBattery Electric Scooter
The TurboAnt electric scooter came well packaged, easy to assemble, clearly well designed and well made. The instructions are clear and easy to understand. It is fun to ride and is very practical to go on errands in our area/neighborhood. We really like it and are glad we purchased it!
Review about: Getnamenecklace
Necklace
I urge anyone looking to buy from this company to purchase elsewhere if they find a similar product at a similar price.
I read reviews before purchasing and used this company as it seemed reputable. It seems when something goes wrong though they let their customers down badly and try to fob you off. I purchased a projection necklace as a Christmas present for my girlfriend. The necklace arrived promptly (from China) but on opening I instantly noticed they had fitted the projection photo upside down and it was blurred! Also none of the 'I love you words' were recognisable as these were badly blurred too. I have written 5-6 emails to the company and their response has been appalling, After sending photos they initially tried to claim it was all ok despite being upside down, they then offered me 50% off - seeing them not out of pocket but me left with a duff product that was not of the quality I wanted or that friends have with a similar product (ordered from a different website). They then offered me a full refund if I posted it back (but to a US address) at my cost. The cost in doing this would have meant I would have paid each way more in postage than the cost of the necklace as the cos to deliver had been £17! I just wanted the necklace with the photo the correct way up and not blurred. They refused to make me a new one even though I offered to send the other one back at my cost. They simply refunded me some money and have never responded since. It's appalling customer service and they just buried their head in the sand and refused to rectify this at their cost despite the product being falty and unfit for the purpose sold. They have now washed their hands of it. If you want to be sure that there are no dramas when buying a product and you want comfort and peace of mind that if something goes wrong it will be rectified quickly and professionally - go elsewhere. I went to a different company in the end and inside of 10 days had the same product using the same photo - the photo was clear, it was the correct way around and there were no issues.
Their customer service/customer satisfaction is much to be desired. They are not interested in making the customer happy so they return for future purchases. If they would allow return shipping at their cost and fix the inaccurate depiction would be great PR. I was happy with my purchase 2 years ago but this time it was a big miss and they could careless!