All reviews of D. Stracke
Review about: Iwoot
Recent order experience
I recently had a pretty bad experience with the customer service team. I contacted them about an issue with an order I had just made, and they were kind of rude in their response. They basically said I couldn't change the order because it was already set to be shipped out. They told me to just wait for it to arrive, send it back, and then make a new order. I thought that was not very helpful and definitely not good customer service. It bothered me that my order was processed so quickly, just 3 minutes after I placed it. Especially since the company's products usually take a while to arrive, this made me feel really frustrated and inconvenienced. It didn't seem fair that they wouldn't let me cancel and get a refund, especially since it had been such a short time since I ordered. So yeah, I'm pretty disappointed with their customer service and won't be buying from them again.