All reviews of E. Welch
Review about: LilySilk
Recent order issue resolved
I had a little hiccup with an order I made because my old address was still in my account. So I emailed customer service right away and got a really fast and helpful response. Summer, the rep I talked to, did a great job sorting everything out, keeping me in the loop, and making sure my stuff would be sent to the right place.
Review about: Spelab
Exhaust kit purchase
I bought a better exhaust kit online recently, but I had a really bad experience with the company. The delivery got delayed, and when I finally got my order, the tuner was missing. I emailed them, and they said the tuner wouldn't be available for another two months, which was not cool with me. So, I asked to return the stuff. They offered me $100 refund and asked me to take pictures of the items after opening the boxes, which I did. However, when I tried to return the opened packages to FedEx, they wouldn't take them because the boxes were already open. It was all so frustrating and a waste of time. I had to dispute the charges with my bank and might even consider legal action if needed.