Spelab - Overall Rating based on 24 reviews
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Aluminum Coolant Reservoir
Ordering was really easy. I didn't have any trouble on the website finding what I wanted. The service was great, they answered my questions right away. The price was good, especially for how nice the product is. The delivery was fast and the product came in perfect shape. The aluminum coolant reservoir is top-notch quality, simple to install, and it looks awesome in my car.
Full delete kit purchase
I bought a full delete kit from this company for $1400 not too long ago. However, when I got the product, the tuner was missing. I emailed customer service about it, and they said the website showed the tuner was out of stock, even though that wasn't true. They said the tuner would be back in stock around June 25th, but I needed it sooner for my company truck. It's been over a week now, and I haven't heard back from them despite sending follow-up emails.
Ignition coil
I just bought an ignition coil from this company and I gotta say, I was super impressed with how well it fit and the quality of the part. Putting it in was a breeze and it worked even better than I expected. But then, I had a little hiccup - my package got messed up during delivery and I lost some stuff. I reached out to customer service and let me tell you, they were awesome. They sent me a replacement right away, no questions asked, even though it wasn't their fault. Their top-notch service has definitely made me a loyal customer.
Exhaust pipe purchase
I bought an exhaust pipe from this company not too long ago and thought everything was good to go. But then when I started trying to put it on, I saw that a super important piece was missing. I was pretty annoyed, but I decided to hit up their support team. Surprisingly, they got back to me real quick and helped me out. They made sure I got the right part for the job. Their professionalism and how they handled the situation really impressed me.
Incorrect size car part
I bought a car part from this company not too long ago, but it turns out I got the wrong size. Found that out when the muffler shop let me know. I shot them an email, and they got back to me super quick with really clear steps on what to do next. Sent back the wrong part on March 21st through FedEx like they told me to do. They even gave me a tracking number for the new one they're sending. I'll let you know how it all turns out once I get the right part.
Product replacement under warranty
I had a problem with something I bought from Spelab not too long ago. I was driving and the butterfly plate just fell right out after only 3 months of using it. It was supposed to be a replacement for something else that didn't work right before. But the good news is, Spelab sent me a new replacement right away, all covered by the warranty. I really appreciate their great customer service and how they back up their products. It's really impressive.
Custom cutouts for events
I've been getting their custom cutouts for events for about a year, and people always ask me about them. The quality is really great, and they make me really stand out at events. One time, I had a little trouble with some parts, but their customer service was awesome. They helped me fix everything and I was good to go again in no time. I totally recommend this company for their products and their amazing customer service.
Electric cutoff purchase
My experience with Spelab was amazing! I bought an electric cutoff tool about a month ago, but the little motor that opens the flap stopped working. I contacted their customer service team, and they were so helpful and nice. They quickly sent me a replacement in just two days, which was super fast. I definitely suggest using their services because of their excellent customer service and professionalism.
EGR kit with logo issue
I had a little problem with my order when I got my EGR kit and the logo was upside down. I contacted customer service and they quickly fixed the issue. They sent me a new kit with the logo engraved right side up without any problems. The communication during the whole process was really good, and I was happy with how fast they responded to my concern.
MiniMaxx Tuner
I had a really bad experience with Spelab. I bought a MiniMaxx Tuner and ran into a problem with it. I tried to get help from their customer service, but it was really disappointing. They claim to offer 24/7 service, but it's been almost a week and I still don't have a solution. I wouldn't suggest buying from Spelab if you want good customer service and a company that backs up their products.
My PCM and tuner purchase
My PCM and tuner totally crashed on me, so I couldn't work as a contractor. I did a bunch of research online and found this company that had what I needed. I wanted to order a specific product, but it was out of stock. I reached out to customer service and explained my situation, and they were super awesome. They ended up sending me a better version of the tuner for no extra charge. I was really thankful for their help and support during a tough time.
Cutout valve purchase
I ordered a cutout valve for my car, but it started rusting pretty quickly and made my car's motor act up. But get this - I emailed them about it and sent a picture of the damage, and they sent me a replacement right away, no charge and no hassle. That's some top-notch customer service!
Missing item in order
My recent purchase was missing something when it showed up, which was a bummer. But I reached out to customer service right away and they promised to send me the missing item quickly. I wish I could have talked to someone on the phone instead of just emailing, but I tried to chat about it. Unfortunately, the person I chatted with started calling me names, which was not cool. After a few back-and-forths, they figured out that I was in the wrong department, ugh. In the end, they fixed the problem, but the way they communicated at first was pretty bad.
High quality product and exceptional customer service
I just bought something from Spelab and I gotta say, I'm really happy with what I got. The welding on it is really well done and the quality is top-notch. I messed up and ordered the wrong size clamps, but the customer service team fixed it super fast without charging me extra. I was really impressed with how they handled everything, it went above and beyond what I expected. Overall, I definitely recommend doing business with Spelab.
Intercooler tube kit for 2018 truck
I gotta say, that intercooler tube kit I got for my 2018 truck? It totally blew me away. The pipes and silicone boots are top-notch, and they fit like a glove. It was definitely worth the money because now my truck builds boost quicker and accelerates off the line way better. I'm super happy with my purchase and I'll definitely be shopping at Spelab again.
EGR delete kit for my truck
I just got a new EGR delete kit for my truck and I'm excited to install it. The kit looks really well-made and it even came with instructions and videos to help with the installation. I was pleasantly surprised at how quickly it was delivered, I didn't have to wait long at all. I did have some questions about how to install it, so I contacted customer service. They responded quickly and were really helpful in answering all of my questions. Overall, I had a fantastic shopping experience at this store and I would absolutely recommend it to all of my friends.
Exhaust kit purchase
I bought a better exhaust kit online recently, but I had a really bad experience with the company. The delivery got delayed, and when I finally got my order, the tuner was missing. I emailed them, and they said the tuner wouldn't be available for another two months, which was not cool with me. So, I asked to return the stuff. They offered me $100 refund and asked me to take pictures of the items after opening the boxes, which I did. However, when I tried to return the opened packages to FedEx, they wouldn't take them because the boxes were already open. It was all so frustrating and a waste of time. I had to dispute the charges with my bank and might even consider legal action if needed.
Outdoor cutout, durable, reliable
I've had the outdoor cutout for more than a year and it held up really well against the crazy winter weather in Chicago, including snow and salt. It's been working great without any problems. And on top of that, the customer service from the company has been amazing, definitely gets an A+ in my book.
Quality parts and excellent customer service
SPE is really great at giving quality parts and amazing customer service. I've been super impressed by how knowledgeable and skilled their staff is. Every part I've bought from them has been top-notch and worked perfectly for what I needed. Plus, they always deliver my orders on time, which is a nice bonus that makes my whole experience even better. Honestly, SPE is my first choice for parts, and I totally recommend them to anyone looking for quality products and awesome customer service.
Intake Horn
I just ordered an Intake Horn from this place and I have to say, I was really impressed with the whole experience. The ordering process was super easy, and the item arrived quickly and in perfect condition. The pricing was really competitive, especially considering the quality of the product. I ended up recommending it to a few friends because it was such a great deal. As for the customer service, I had a couple of questions and each time I reached out, I got a response within a day, even on a weekend! Overall, I'm really happy with my purchase and will definitely be getting more parts from this store in the future.
Review with most votes
Exhaust parts
My parts have not shipped, I paid for express shipping, parts per their expectation were to be received in 2 to 7 business days. My parts have not even been picked or packaged i... Read onBy: Edward Brown