All reviews of Joni
Review about: Theory
Online order /customer service, mens pants -wrong ones sent
During a pandemic most retailers seemed to have ramped up their customer service. Not Theory - I read similar complaints on the Better Business Bureau as mine, dating back to 2018 sadly...
In summary, I have reached out to their online customer service through email, chat, phone calls (being on hold for 10+ minutes twice, never reaching anyone, only to be dumped into a recording saying leave a message which I have several times over the past week, in regards to an order I placed a month ago and have never heard anything back. Their customer service line is always busy and they never get back to you even after leaving a voice mail. I fear they may go out of business, sad for a great brand with great quality of clothing. I am very disappointed in the lack of response, assume the board really only cares about their profits, not the customer.I visited the Theory Outlet in Merrimack, NH. I was in the store for approx 20 minutes and the sales staff did not acknowledged me. The clothes are beautiful but I would never purchase from this store. I don’t understand the attitude.
Review about: Blueland
Blueland dish soap powder
I really wanted to love this particular Blueland product; ditching plastic is my goal. But cleanliness of my hand-washed dishes is important, too. First, I'm wondering whether anyone else has found themselves coughing after sprinkling this powder to the sponge? The air borne detergent powder feels like it lodges in my lungs - not what I'm looking for when washing dishes - or ever. This concern is topmost for me, which says something, because my secondary concern matters, too: I can't tell whether the soap is actually cleaning: soapsuds don't generally appear. Is my elbow grease simply removing the mess, or have my dishes been well cleaned with this detergent? Any ideas or tips you have, from your experience, are appreciated.
Blueland makes a big eco-friendly promise, and unfortunately, it falls short of that. The cleaning tablets are fine, acceptable alternatives. However, their cleaning bottles and nozzles, including hand soap nozzles (glass hand soap bottle is fine), are absolute disasters. We have all three cleaners and we have replaced them each twice over, and we're now on our third round and have stopped returning them. Their marketing-esque apology email that was sent to us the first time round said they had improved the bottles and were "confident" the issues were solved. THey also said to remember they were a young company and to go easy. If you're a relatively young and nimble company, you should have nailed it the first time, or own up to it and just stop putting more crap out into the world until you get it right. I absolutely don't recommend these products to anyone, especially after our last (of the round two) bottles came apart and exploded all over me, an expensive coffee table, and the carpet. Two thumbs way down. You have been warned! Classic, perhaps well-intentioned but poorly executed, greenwashing if you ask me.
I am so glad you mentioned this. Two of my bottles exploded this weekend and the liquid got all over the counter. Both bottles were so cracked, it was crazy! I already have replaced one of the bottles previously and now I have two that have exploded.
We find the dish detergent powder causes us to cough each and every time we use it. The fine particulates in the air are very irritating to our lungs. It is a great disappointment. I hope Blueland will address and improve this. It has sent us back to using liquid detergent in a plastic bottle.
I've had similiar issues with the dish soap powder. I cough, sneeze or generally just feel like something is in my throat every time I use it, even if I'm very careful to gentle put it on the wet sponge so it doesn't create a cloud. I would love to keep using this but I can't handle the effects. My husband as asthma and it really bothers him so I won't be buying again. Unfortunately I now have this silicone bottle which i'm not sure what to do with.
Same at my house. Everyone in the room knows when I dispense the dish powder. I'd settle for a less natural product if they'd like to add a little anti toxic dust cloud chemical.
Like the others I wanted to love the products but have a similar issue. I had to put a towel around my face when I poured the dish powder into the container. After that I ended up adding water to the container to mitigate the aeration of the particles each time I used it. I complained and was sent a new package which seems much better. Not entirely sold on it’s cleaning effectiveness
We also wanted to love the product. We ordered the hand soap tablets and refillable bottle. The glass bottle is nice but the pump stopped working on 2nd tablet. They did offer to replace if we would submit pictures or a video of the problem, ad they wanted us to send the broken pumps back. We actually managed to take the pump apart and clean it, run very hot water through it and get it working again temporarily. We're not impressed since the whole point is to be able to reuse the bottle conveniently and save on plastic.
The outlet website was just launched a year ago- that’s more of an explanation than an excuse. The physical stores pride themselves on customer service.