All reviews of K. Tromp
Review about: Soundtrap
Subscription cancelation issue
This company is a pain to deal with. I tried to cancel my subscription but for some reason, the cancel button wouldn't work. I contacted customer support and was surprised when they wanted my complete credit card details. That's not right, and it's against the law! I even have recordings of my conversation with their support team asking for this personal info. It's really irritating and feels sketchy that their system makes it so hard to cancel a subscription.
Review about: Audiobooks
Audiobooks app credits
I haven't had a chance to really use the main feature of the app yet. I accidentally used my credits to buy audiobooks and reached out to customer service for help. I haven't heard back yet, but I get that it's probably because I messaged them over the weekend. Hopefully, I'll get some answers soon. Also, it would be helpful if customers were told when a title is a VIP title so they don't use their own credits by mistake. The two credit systems work differently, and I would have made different choices if I knew about this. Thanks!